Web browising and Singing
Kumar Gaurav
Gurgaon
Summary
Energetic and detail-oriented NOC–SOC Analyst with over 13 years of experience in Network Operations, Cloud Monitoring, Incident Management, and Security Event Triage. Skilled in monitoring complex IT environments, AWS cloud infrastructure, VPN tunnels, firewalls, and enterprise applications. Experienced in hybrid NOC–SOC workflows, collaborating with security teams to validate alerts, perform triage, and support incident investigations.
Overview
14
14
years of professional experience
8
8
Certifications
Work History
NOC Analyst
OculusIT
06.2023 - 11.2025
- Monitored servers, databases, firewalls, network devices, URLs, and AWS cloud environments.
- Ensured availability, performance, and security of AWS EC2 instances using CloudWatch, Zabbix & Dotcom.
- Configured CloudWatch alarms, metric filters, and SNS notifications for proactive alerting.
- Created and managed tickets via ConnectWise; acknowledged P1 incidents within 10 minutes.
- Initiated Zoom/Teams bridge calls during major incidents to coordinate with PMs, SOC, and Network teams.
- Troubleshot AWS Site-to-Site VPN tunnels; initiated traffic and executed IPsec commands for tunnel recovery.
- Reviewed CloudTrail logs, firewall logs, and VPN logs for basic security validation.
- Performed initial SOC triage: unauthorized logins, spikes, threat indicators, VPN failures & suspicious activities.
- Escalated security alerts to SOC L2 and provided logs, screenshots, and incident timelines.
Associate Specialist
DCM InfoTech
08.2021 - 04.2023
- Monitored enterprise applications, servers, and network health using AppDynamics, SolarWinds, and Nagios.
- Acted as first point of contact for major issues; escalated to L2/L3 based on ARP.
- Supported patching, deployments, and recertification activities.
- Prepared RCA documents, post-incident reports, performance dashboards, and SharePoint documentation.
- Monitored routers, firewalls, VPN, ASA, load balancers, and UPS devices.
- Collaborated with cross-functional teams: Network, Database, Cloud, Enterprise Architecture.
Sr. Technical Support Engineer
Anetra
10.2015 - 12.2020
- Provided hardware & software support for enterprise users.
- Built, configured, and maintained AWS EC2 instances and backups.
- Managed EBS volumes, VPCs, AMIs, snapshots, and IAM users/roles.
- Created S3 buckets, lifecycle policies, and implemented access restrictions.
Sr. Technical Associate
Tech Mahindra
03.2012 - 10.2015
- Worked in AT&T Incident Management team supporting network quality operations.
- Analyzed logs, identified bugs, ensured quality of resolutions by AT&T technicians.
- Prepared performance reports, MTTR analysis, and supported on-call training of engineers.
Network Engineer
Ericsson
10.2011 - 03.2012
- Monitored MPBN routers and switches (Redback SE, Black Diamond).
- Analyzed bandwidth utilization, device health checks, WRED/Tail Drop issues.
Education
Bachelor of Engineering - Computer Science
VTU Karnataka
01.2011
Skills
Security Event Monitoring (L1)
Certification
CCNA Certified (Cisco Certified Network Associate)
Interests
Timeline
NOC Analyst
OculusIT
06.2023 - 11.2025
Associate Specialist
DCM InfoTech
08.2021 - 04.2023
Sr. Technical Support Engineer
Anetra
10.2015 - 12.2020
Sr. Technical Associate
Tech Mahindra
03.2012 - 10.2015
Network Engineer
Ericsson
10.2011 - 03.2012
Bachelor of Engineering - Computer Science
VTU Karnataka