Kumar Gaurav
Avadi
Summary
Dynamic leader with proven success at STAR HEALTH INSURANCE, achieving 100% compliance in customer outreach. Skilled in Microsoft Office and adept at management, driving team productivity and customer satisfaction. Expertise in tele calling and assistance, fostering collaboration and innovation. Passionate about delivering results and enhancing operational efficiency.
Overview
20
20
years of professional experience
Work History
Team Leader
STAR HEALTH INSURANCE
01.2023 - Current
- Conduct insurance renewal.
- Offer guidance and advice to customers for the repayment of overdue amounts.
- Guarantee that the first call to customers is made within 12 hours, achieving a 100% compliance rate.
- Present customers with Insurance plan alternatives.
- Collaborate with the operations department to ensure successful payment of premium and address any related issues.
SUB-TEAM LEADER
CREDITMANTRI FINSERV PVT LTD
01.2021 - 01.2023
- Oversee a small team or subset of agents handling specific tasks (e.g., collections, credit resolution, customer follow-ups).
- Track individual and team productivity and ensure targets are met consistently
- Ensure that team follows company policies, scripts, compliance rules, and timelines
- Handle escalated calls or queries that frontline staff can’t resolve
SUB-TEAM LEADER
FORTE MANAGEMENT SYSTEM
01.2017 - 01.2020
- Help the team manage inbound/outbound calls, follow-ups with customers, or debt recovery actions.
- Track team metrics such as calls made, collections achieved, resolution rates or follow-ups completed.
- Sometimes run short training refreshers on updated tasks or systems
- Prepare status updates, small reports, dashboards or summaries for the Team Leader on how your sub-team is performing.
Marketing Executive
THAKUR PUBLICATIONS
01.2006 - 01.2008
- Help plan and execute marketing campaigns to promote Thakur Publications’ products (books, materials, catalogs, etc.).
- Create or help develop marketing content such as brochures, flyers, catalogs, social media posts, blog snippets and promotional copy.
- Work to build brand awareness of Thakur Publications among target audiences like students, teachers, bookstores, and educational institutions.
- Prepare reports on campaign results to inform managers about performance and insights.
Education
B.Sc - Physics
AN COLLEGE PATNA
01.2005
10 + 2 -
Bihar intermediate education council
01.2001
10 TH -
Bihar school examination board
01.1999
Skills
- DRE Certified
- Microsoft Office
- Operating Systems
- Team Management
- Assistance
Languages
Hindi, English, Tamil
Disclaimer
I affirm that all the details provided above are accurate, comprehensive, and true to the best of my understanding and belief.
Hobbies and Interests
- Creative
- Traveling
- Sports
- Blogging
- Music
Timeline
Team Leader
STAR HEALTH INSURANCE
01.2023 - Current
SUB-TEAM LEADER
CREDITMANTRI FINSERV PVT LTD
01.2021 - 01.2023
SUB-TEAM LEADER
FORTE MANAGEMENT SYSTEM
01.2017 - 01.2020
Marketing Executive
THAKUR PUBLICATIONS
01.2006 - 01.2008
B.Sc - Physics
AN COLLEGE PATNA
10 + 2 -
Bihar intermediate education council
10 TH -
Bihar school examination board