- Serving as a trusted and strategic technical advisor for leading PSU banking clients, influencing architecture decisions, performance strategies, and risk mitigation plans for mission-critical Oracle environments with high availability and performance requirements.
- Delivered proactive performance tuning and optimization, leveraging AWR/ASH analysis, SQL tuning, and workload management, resulting in up to 20–30% reduction in database wait events and improved response times.
- Led RCA and resolution of critical production incidents, minimizing downtime and ensuring SLA adherence for Tier-1 applications like Core Banking Systems and UPI and other Non-CBS database environments.
- Successfully supported Oracle RAC, Data Guard, Exadata, ASM, RMAN and ZDLRA environments, ensuring stability, scalability, disaster recovery readiness.
- Spearheaded high-availability and disaster recovery strategies, ensuring zero/near-zero data loss (RPO/RTO compliance) through RAC, Data Guard, and DR drills.
- Played a key role in UPI RAC Go-Live and DR drills, ensuring seamless failover, application connectivity, and zero data loss scenarios.
- Played a pivotal role in Exadata and high-performance database environments, driving best practices for workload management, IO optimization, and system stability.
- Delivered RBI-compliant zero data loss architecture for UPI systems, achieving sub-minute failover and enterprise-grade high availability using Oracle MAA best practices.
- Implemented Oracle CSS recommendations leading to measurable improvements: Approx. 20% reduction in I/O waits through workload offloading to standby databases.
- Improved system stability by resolving recurring errors and tuning database parameters.
- Conducted Quarterly Service Value Reviews (SVR) and presented executive dashboards to CXO-level stakeholders, showcasing performance improvements, risks, and optimization opportunities.
- Collaborated with Oracle Global Support, ACS, and Engineering teams to resolve complex issues and drive product-level fixes and patch recommendations.
- Streamlined monitoring, alerting, and audit mechanisms (AVDF), reducing alert noise by 30–40% and improving incident response efficiency.
- Led enterprise-scale Exadata transformation and RAC expansion programs for top-tier banks, delivering zero-downtime infrastructure modernization with measurable improvements in scalability, performance, and system resilience.
- Successfully led on-prem to OCI Exadata Cloud@Customer migration, combining deep database expertise, cloud architecture knowledge, and performance engineering to deliver transformational improvements in performance and scalability.
- Provided strategic guidance on patching, upgrades, security hardening, and architecture best practices, ensuring compliance and operational excellence.
- Strengthened customer relationships by conducting governance calls and delivery reviews to address risks.
- Initiated engagement strategies to generate customer interest in cloud, data security, and AI offerings.
- Manage senior customer relationships ensuring frictionless delivery and high satisfaction index.
- Played a key role in multiple projects RFP, SOW creation, and efforts estimation.
- Generate qualified leads and work closely with Sales, Solution Engineering, and Delivery teams for conversions.
- Proven track record in handling large-scale, high-pressure environments and delivering measurable performance and stability improvements.
- Recognized as a trusted CXO advisor, combining deep technical expertise with strategic leadership to drive cloud adoption, scalability, resilience, and operational excellence across high-volume banking systems.
- Mentorship & Capability Building: Mentored DBAs and vendor teams, enhancing their capabilities in performance tuning, RCA analysis, and Oracle best practices.
- Conducted knowledge-sharing sessions on AWR analysis, RAC performance, and HA/DR architectures.
- Delivery Governance & Team Handling: Provided technical oversight to multi-vendor teams, ensuring quality delivery and adherence to SLAs across critical systems.
- Acted as single point of accountability for customer success, aligning internal Oracle teams (ACS, Support, Engineering) with customer priorities.
- Crisis & War Room Leadership: Led war room calls during high-severity incidents, driving structured troubleshooting, stakeholder communication, and resolution tracking.
- Established standard RCA frameworks and incident response practices, improving resolution time and preventing recurrence.
- Customer Relationship & Trust Building: Built strong relationships with CXOs, Bank teams, DB teams, and application owners, becoming a go-to advisor for strategic and operational decisions.
- Improved customer satisfaction through proactive engagement, risk identification, and continuous service improvement.
- Conducted regular account reviews to assess performance and strategy.
- Collaborated with sales teams to identify new business opportunities.
- Developed customer relationships, identified customer needs and provided technical solutions.
- Provided product demonstrations to customers in order to educate them on the features and benefits of products.
- Reviewed and analyzed contracts, service issues and other information to initiate and direct appropriate action to resolve.
- Monitored customer feedback via surveys or direct contact in order to identify areas for improvement or additional training requirements.
- Managed multiple accounts simultaneously while meeting deadlines for each one.
Exadata Projects Lead as TAM:
Led multiple large-scale Exadata transformation programs for leading banking clients, including:
- Axis Bank: X8 to X9 Compute (RAC expansion) and Cell Node merger across DC & DR environments from 2-node to 4-node cluster.
- Bank of Baroda: X7 to Compute (RAC expansion) and Cell Node merger across DC & DR environments from 2-node to 4-node cluster.
Key Contributions & Achievements:
- Drove end-to-end planning, execution, and delivery of complex Exadata upgrades and mergers, ensuring zero/near-zero downtime for mission-critical banking systems (Operational Data Store (ODS) and Data Warehouse (DWH)).
- Executed compute and storage layer transformations, including:
- Integration of new cell nodes into existing Exadata racks
- Creation and configuration of Celldisks, GridDisks, FlashCache, and FlashLogs
- Seamless addition of storage into ASM disk groups (DATA, RECO, ACFS)
- Led RAC cluster expansion and node addition activities, including:
- Grid Infrastructure and DB Home extension using addnode.sh
- Scaling environments from 2-node to 4-node RAC clusters
- Adding new database instances and validating cluster services
- Performed deep pre-validation and readiness checks, including:
- CLUVFY assessments, peer compatibility checks, and OS/kernel validation
- Database health validation (RAC, Data Guard, ARCHIVELOG configurations)
- Exadata image consistency verification across nodes
- Standardized cluster-wide configurations, ensuring consistency across all nodes.
- OS users, groups, permissions, Oracle Homes (GI/DB)
- Network configuration (InfiniBand – ib0/ib1, bonding, routing)
- NTP synchronization to maintain RAC stability
- Resolved complex technical challenges during execution, including:
- Oracle binary permission issues (INS-32156)
- Node addition failures and inventory inconsistencies
- Network and interconnect configuration mismatches
- Led storage rebalancing and performance stabilization activities, including:
- Monitoring long-running ASM rebalance operations (~68 hours)
- Ensuring minimal impact to production workloads during data redistribution
- Implemented and upgraded Oracle Autonomous Health Framework (AHF), TFA, and Exachk, enabling proactive monitoring and faster diagnostics across clusters
- Conducted end-to-end validation across database, ASM, Clusterware, and network layers, ensuring.
- Stable RAC operations
- Seamless Data Guard synchronization (DC–DR)
- Production readiness with no business disruption
Leadership & Delivery Impact:
- Acted as overall technical lead and single point of accountability for multi-phase Exadata transformation programs.
- Led war-room calls and coordinated across cross-functional teams (Bank team, Network, DBA team).
- Established structured execution, troubleshooting, and RCA frameworks, improving delivery efficiency and reducing risk.
- Successfully delivered high-risk infrastructure changes in 24x7 banking environments, strengthening customer trust and positioning Oracle as a strategic transformation partner.
Business Outcome:
- Enabled significant capacity expansion and performance scalability for high-volume banking workloads.
- Improved system stability, reliability, and operational efficiency.
- Delivered future-ready Exadata architecture aligned with Oracle MAA best practices.
Exadata X7 On-Prem to ExaCC X11 Migration
Customer: State Bank of India (Proactive Risk Management (PRM Dept.), DC & DR)
· Led end-to-end migration of mission-critical PRM database from on-prem Exadata X7 On-Prem to Oracle Exadata Cloud@Customer (X11) across DC & DR environments.
· Drove OCI-based database transformation, including Grid Infrastructure setup, DB Home creation, patching, and RAC configuration.
· Executed secure database migration using RMAN restore from service and Data Guard setup, ensuring data integrity and encryption (TDE compliance).
· Orchestrated cloud database provisioning using dbaascli, configuring ASM, security policies, auditing, and backup frameworks.
· Conducted Oracle Real Application Testing (RAT) to validate production workload, achieving:
· ~75% reduction in DB time
· ~74% reduction in I/O waits
· ~82% improvement in CPU efficiency
· Led resolution of critical migration blockers, including GI pre-check failures, ASM compatibility issues, DBCA errors, and OCI agent failures.
· Ensured seamless Data Guard synchronization and DR readiness post-migration.
· Delivered zero/near-zero downtime migration, enabling improved performance, scalability, and cloud readiness for PRM workloads.
· Collaborated with Oracle Cloud, DBA, and infrastructure teams, driving execution through structured governance and war-room coordination.
HA/MAA NDR Standby Setup:
Customer: Union Bank of India
· Led implementation of MAA-aligned 3-tier Standby database architecture (DC–NDC–DR) for UPI production systems, ensuring RPO ≈ 0 and optimized RTO for RBI compliance.
· Designed and executed SYNC redo transport (LGWR SYNC NOAFFIRM) between DC and NDC, enabling zero data loss architecture.
· Enabled Flashback Database across all environments, ensuring rapid primary database reinstatement and minimal recovery time.
· Conducted network performance validation using oratcp, achieving ~4 MB/s throughput and
· Successfully executed planned switchover and switchback operations, ensuring seamless role transitions and application continuity.
· Performed failover testing under simulated failure scenarios, achieving:
· Ensured automatic DR synchronization and redo consistency post-failover, maintaining data integrity across all sites.
· Tuned Data Guard parameters (NET_TIMEOUT, REOPEN, ALTERNATE destinations) and validated Maximum Availability protection mode.
· Led end-to-end validation of database, network, and application layers, ensuring production readiness and regulatory compliance.
· Coordinated across DBA, application, network, and Oracle ACS teams, driving execution through structured governance and war-room calls.