KUMAR GUNJAN
GREATER NOIDA
Summary
Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 20 years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
19
19
years of professional experience
Work History
D.G.M. Product Development and Validation
Semita Technologies Pvt. Ltd.
Bengaluru & New Delhi
04.2024 - Current
- Assisted in the development of product design specifications and requirements.
- Researched new materials, components, and technologies to improve product performance.
- Created detailed project plans including cost analysis and timeline estimates.
- Performed market research to identify customer needs and trends.
- Coordinated with vendors to source components for product development projects.
- Collaborated with engineering teams on prototyping and testing of products.
- Reviewed technical documents to ensure accuracy of information related to products.
- Developed strategies for successful launch of new products into the marketplace.
- Monitored competitors' activities in order to stay ahead of the curve on industry trends.
- Maintained up-to-date records of all product development activities and expenses.
- Analyzed feedback from customers, sales teams, and other stakeholders about existing products.
- Prepared presentations for management regarding progress on product development initiatives.
- Conducted quality assurance checks prior to release of new products or services.
- Identified areas for improvement in current processes related to product development.
- Documented changes made during the course of a project's life cycle as needed.
- Prepared cost analysis reports on new product development.
- Oversaw testing and developed engineering standards for quality and productivity yields.
- Interviewed and hired talented individuals to add value to marketing team.
PRE-SALES TECHNICAL HEAD (D.G.M.)
RLTECH INDIA PRIVATE LIMITED
Noida
06.2022 - 03.2024
- Supporting Airtel, Hathway, Connect, GTPL, Alliance BB, Siti BB, BSNL, CDOT, etc
- Dedicated Nodal officer for MTCTE(TEC) and TSP Coordinating with different laboratories for testing Branding of company on Social Media
- Participating and arranging worldwide tech shows like Moscow, Dubai (GITEX), Marrakesh (GITEX), and India (Convergence, SCAT
- Developed technical requirement documentation for new products
- Recommended technology upgrades to improve client security
- Researched and adopted new technologies to add value to existing offerings
- Collaborated with team members to achieve target results
- Achieved service time and quality targets
- Maximize customer engagement and satisfaction by delivering excellent customer service
- Handled customer concerns and escalated major issues to supervisor
- Promoted safe working environment by implementing regulatory standards, policies and guidelines
- Trained and mentored employees to maximize team performance.
SENIOR MANAGER
RASHMI RARE EART LIMITED
01.2022 - 05.2022
- Solely organized Technical Support for maintaining customer relation Providing Technical training to team for fulfilling the company Goal or objective Researched and adopted new technologies to add value to existing offerings Organized system operating procedures to strengthen controls Understanding Customer Software and Hardware detail as per their Current Network design Coordinating with Internal Teams to deliver customer requirement Created plans and communicated deadlines to complete projects on time Recommended technology upgrades to improve client security Researched and adopted new technologies to add value to existing offerings Collaborated with team members to achieve target results.
MANAGER
RICHERLINK TECHNOLOGY PVT LTD
04.2018 - 12.2021
- Entrusted with the responsibility of managing operations & Pre and Post Sale Technical Support for the PAN India Service Team & Sales Team Manpower management, business expansion and customer relation enhancement Coordinate with Regional Service Manager for meeting the technical activity Training: Providing technical training related to our products to customer or field team to updating the System Technical Support to Field team.
ASST. MANAGER
BINATONE PVT LTD
03.2015 - 03.2018
- Involved in Product Development/Customization Solely organized Technical Support for maintaining customer relation Providing Technical training to team for fulfilling the company Goal or objective Deftly integrated their efforts to maximize individual and team productivity with incessant motivational inputs.
TEAM LEADER
BHARTI AIRTEL LIMITED
11.2005 - 03.2015
- Managing a Team of 45 field xDSL/FTTH Engineer, Team roster, Pre-paring audit for KPI Managing xDSL Products (DSL/VDSL) Implementation, Configuration, xDSL/Wi Fi Network setup of Noida To provide technical support with in SLA up to level 2 configuration- troubleshooting rights (Based on Ticket No.) on Media of Fiber, Copper, RF, Wi-Max networks through Backbone of SDH, CEN/MEN, UT STARCOM, MSU Aggregation Switch to Client end Router, Layer-3 Switch or Firewall Device Entire coordination of end to end & up to client device configuration with SALES, GIS, BCU, VENDOR, MDF, SDH-NOC, DATA-NOC, O&M Team & CUSTOMER Documentation of ISP- Apnic & Network verification at customer premises and verify IP,s as per TRAI rule Giving training to the team about Data installation & fault troubleshooting parameter as per committed service delivery to meet client satisfaction.
Education
CCNA -
Cisco Certified
01.2004
B.Tech Comuter Science -
MAGADH UNIVERSITY
01.2004
Skills
- R&D/ PRODUCT DEVELOPMENT
- VERIFICATION AND VALIDATION
- NODAL OFFICER FOR TSP & TEC
- BRANDING & PROMOTION
- TEAM LEADERSHIP/MOTIVATION
- QUALITY ASSURANCE
- TESTING
Personal Information
- Father's Name: Mr. Rajdeo Singh
- Date of Birth: 10/30/77
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
D.G.M. Product Development and Validation
Semita Technologies Pvt. Ltd.
04.2024 - Current
PRE-SALES TECHNICAL HEAD (D.G.M.)
RLTECH INDIA PRIVATE LIMITED
06.2022 - 03.2024
SENIOR MANAGER
RASHMI RARE EART LIMITED
01.2022 - 05.2022
MANAGER
RICHERLINK TECHNOLOGY PVT LTD
04.2018 - 12.2021
ASST. MANAGER
BINATONE PVT LTD
03.2015 - 03.2018
TEAM LEADER
BHARTI AIRTEL LIMITED
11.2005 - 03.2015
CCNA -
Cisco Certified
B.Tech Comuter Science -
MAGADH UNIVERSITY
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