Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

KUMAR KRISHNAN

CLIENT SERVICING PROFESSIONAL
Dombivli

Summary

Pivotal Business Development offering over 12+ years of experience in implementing successful sales strategies and motivating highly galvanized teams to produce significant bottom-line results. Distinguished background in Sales & Marketing. "A Player" to drive revenue across multiple sales organizations. Adept at designing and executing effective sales strategies to optimize market opportunities. Exemplary communicator with the passion and drive needed to cultivate and foster professional and profitable relationships while maintaining trust.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
5
5
Languages

Work History

Sr. CSA

Sutherland Global Services Pvt. Ltd.
Mumbai
03.2022 - Current
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Researched product locations at different facilities to arrange and coordinate drop shipments.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.

Business Development Manager

SMGC
Mumbai
12.2019 - 12.2021
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.

Proprietor

BDE
Mumbai
02.2017 - 12.2019
  • Owned this restaurant business.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and managed relationships with vendors and suppliers.
  • Consulted with customers to assess needs and propose optimal solutions.

Sr. Sales Associate

Axis Auditing & Accounting
Dubai
10.2015 - 11.2016
  • Responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities
  • Dealing with existing clients, Sourcing and typing up with client to generate new business,
  • Represent the organization at business councils to generate business
  • Identify requirements for new services for the customers and potentially lead the market
  • Responsible for PRO services of the company i.e
  • Meeting various diligence in different authorities to get the job done.
  • Met or exceeded sales objectives on consistent basis to drive company growth.

Café Manager

Café Coffee Day
Mumbai
10.2013 - 09.2015
  • Managing day-to-day operations of the cafe
  • Hiring & onboarding new wait staff and baristas
  • Training employees on drinks preparation and proper use of coffee equipment
  • Manage day-to-day operations of the cafe & Hire and onboard new staff and baristas
  • Train employees on drinks preparation & proper use of coffee equipment Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk)
  • Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality and customers' preferences.

Marketing Executive

Best Western Argyll
Dunoon
08.2010 - 09.2012
  • Promote awareness of brand image internally and externally, Use sales techniques that maximize revenue while maintaining existing guest loyalty to best Western Group
  • Communicate with potential owners and clients via telephone to set up preview package sales/tours
  • Analyzed and resolved client queries and complaints
  • Determine and give complimentary gifts to guests for their patronage (e.g., rewards points, show tickets) Sourcing advertising opportunities and placing adverts in the press local, regional, national and specialist publications or on the radio, depending on the organization and the campaign.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.

Front office assistant

ITC Sheraton, star, hotel Navi
Mumbai
06.2006 - 06.2008
  • Responsible to deal with international guest as ITC comes under Luxury Hotel & to deal in how to work in bar
  • Managing guest check in and guest check out and also pick up and drop facility & responsible for looking after VIP guests.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Education

Bachelor of Arts - International Hospitality Management

Queen Margaret University
United Kingdom
09.2008 - 07.2010

Bachelor of Arts - IHM

ITM Institute of Hotel Management, American Hotel & Lodging Education Institute
06.2005 - 05.2008

Skills

    Sales team supervision

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Interests

Playing Cricket, Watching Movies and Traveling

Timeline

Sr. CSA

Sutherland Global Services Pvt. Ltd.
03.2022 - Current

Business Development Manager

SMGC
12.2019 - 12.2021

Proprietor

BDE
02.2017 - 12.2019

Sr. Sales Associate

Axis Auditing & Accounting
10.2015 - 11.2016

Café Manager

Café Coffee Day
10.2013 - 09.2015

Marketing Executive

Best Western Argyll
08.2010 - 09.2012

Bachelor of Arts - International Hospitality Management

Queen Margaret University
09.2008 - 07.2010

Front office assistant

ITC Sheraton, star, hotel Navi
06.2006 - 06.2008

Bachelor of Arts - IHM

ITM Institute of Hotel Management, American Hotel & Lodging Education Institute
06.2005 - 05.2008

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