Playing Cricket, Watching Movies and Traveling
KUMAR KRISHNAN
CLIENT SERVICING PROFESSIONAL
Dombivli
Summary
Pivotal Business Development offering over 12+ years of experience in implementing successful sales strategies and motivating highly galvanized teams to produce significant bottom-line results. Distinguished background in Sales & Marketing. "A Player" to drive revenue across multiple sales organizations. Adept at designing and executing effective sales strategies to optimize market opportunities. Exemplary communicator with the passion and drive needed to cultivate and foster professional and profitable relationships while maintaining trust.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Sr. CSA
Sutherland Global Services Pvt. Ltd.
Mumbai
03.2022 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Business Development Manager
SMGC
Mumbai
12.2019 - 12.2021
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Proprietor
BDE
Mumbai
02.2017 - 12.2019
- Owned this restaurant business.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and managed relationships with vendors and suppliers.
- Consulted with customers to assess needs and propose optimal solutions.
Sr. Sales Associate
Axis Auditing & Accounting
Dubai
10.2015 - 11.2016
- Responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities
- Dealing with existing clients, Sourcing and typing up with client to generate new business,
- Represent the organization at business councils to generate business
- Identify requirements for new services for the customers and potentially lead the market
- Responsible for PRO services of the company i.e
- Meeting various diligence in different authorities to get the job done.
- Met or exceeded sales objectives on consistent basis to drive company growth.
Café Manager
Café Coffee Day
Mumbai
10.2013 - 09.2015
- Managing day-to-day operations of the cafe
- Hiring & onboarding new wait staff and baristas
- Training employees on drinks preparation and proper use of coffee equipment
- Manage day-to-day operations of the cafe & Hire and onboard new staff and baristas
- Train employees on drinks preparation & proper use of coffee equipment Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk)
- Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality and customers' preferences.
Marketing Executive
Best Western Argyll
Dunoon
08.2010 - 09.2012
- Promote awareness of brand image internally and externally, Use sales techniques that maximize revenue while maintaining existing guest loyalty to best Western Group
- Communicate with potential owners and clients via telephone to set up preview package sales/tours
- Analyzed and resolved client queries and complaints
- Determine and give complimentary gifts to guests for their patronage (e.g., rewards points, show tickets) Sourcing advertising opportunities and placing adverts in the press local, regional, national and specialist publications or on the radio, depending on the organization and the campaign.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Front office assistant
ITC Sheraton, star, hotel Navi
Mumbai
06.2006 - 06.2008
- Responsible to deal with international guest as ITC comes under Luxury Hotel & to deal in how to work in bar
- Managing guest check in and guest check out and also pick up and drop facility & responsible for looking after VIP guests.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
Bachelor of Arts - International Hospitality Management
Queen Margaret University
United Kingdom 09.2008 - 07.2010
Bachelor of Arts - IHM
ITM Institute of Hotel Management, American Hotel & Lodging Education Institute
06.2005 - 05.2008
Skills
Sales team supervision
Understanding of sales retention
Excise, income and sales tax procedures
Sales strategy development
Sales analysis
Supporting sales staff
Sales Agreements
Networking strength
Forecasting ability
Revenue Generation
Staff Management
Operations
Marketing
Verbal and written communication
Goal-setting
Business development and planning
Relationship building and rapport
Prospect targeting
Interests
Timeline
Sr. CSA
Sutherland Global Services Pvt. Ltd.
03.2022 - Current
Business Development Manager
SMGC
12.2019 - 12.2021
Proprietor
BDE
02.2017 - 12.2019
Sr. Sales Associate
Axis Auditing & Accounting
10.2015 - 11.2016
Café Manager
Café Coffee Day
10.2013 - 09.2015
Marketing Executive
Best Western Argyll
08.2010 - 09.2012
Bachelor of Arts - International Hospitality Management
Queen Margaret University
09.2008 - 07.2010
Front office assistant
ITC Sheraton, star, hotel Navi
06.2006 - 06.2008
Bachelor of Arts - IHM
ITM Institute of Hotel Management, American Hotel & Lodging Education Institute
06.2005 - 05.2008