Kumar Mayank Singh
New Delhi
Summary
Overall 5+ years of experience in the IT industry with almost 2.5 years of experience as Salesforce and Product Account Management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Account Manager
360 Degree Cloud Pvt Ltd
2023.06 - Current
- Managed multiple accounts simultaneously while meeting deadlines.
- Played a key role in gathering and analyzing data and contributing to the final product as per the client and user.
- Acted as main point of contact in matters relating to client concerns and needs. Presented product features and advantages to potential customers during sales meetings.
- Gave presentations, demos and trainings to the client of the Product and created SOWs, while coordinating between the Accounts team, Sales team, CSM team and the Development team.
- Worked with Senior Stakeholders closely to deliver advanced data, drove innovation to come up with new analytics providing new business strategies and ideas.
- Created comprehensive reports on account performance and presented them to senior management.
Salesforce Account Manager
HMIT LABS
Bangalore
2021.04 - 2023.03
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Gathered requirements from stakeholders and translated into functional specifications. Contributing to the final product as per the client and user. Identified bottlenecks; recommended improvements accordingly.
- Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
- Worked with senior stakeholders closely to deliver advanced data, drove innovation to come up with new
analytics providing new business strategies and ideas. - Run scrum ceremonies like daily huddles, backlog grooming, sprint planning and sprint retros to actively manage
risks and external dependencies. - Facilitating discussions, decision making conflict resolution, promote joint accountability for results and solving
productivity issues.
CSR I
HSBC
Bangalore
2019.08 - 2021.03
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Android Tech Consultant
ZTE
Bangalore
2017.07 - 2018.05
- Set specific goals for projects to measure progress and evaluate end results.
- Provided consultation and training support to clients regarding functional operation.
CRM Manager
Decathlon
Bangalore
2016.03 - 2016.11
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Developed and implemented automated processes for customer data tracking and analysis.
Education
Bachelor of Engineering Technology - CSE
Vivekananda Institute of Technology
Bangalore2016-06
Skills
- Critical Thinking
- Requirement Gathering
- Stakeholder Management
- Teamwork & Collaboration
- Business process modeling
- User acceptance test
- Software Testing and Validation
- Technical Writing
- Operational Reporting
- Quality Assurance
Affiliations
- Reading
- Solo traveling
- Bike riding
- Aquaescaping
- Art & Craft
Certification
- Salesforce Certified Administrator
Credential ID: 2762849
Dec 2022
Timeline
Salesforce Account Manager
360 Degree Cloud Pvt Ltd
2023.06 - Current
Salesforce Account Manager
HMIT LABS
2021.04 - 2023.03
CSR I
HSBC
2019.08 - 2021.03
Android Tech Consultant
ZTE
2017.07 - 2018.05
CRM Manager
Decathlon
2016.03 - 2016.11
Bachelor of Engineering Technology - CSE
Vivekananda Institute of Technology
- Salesforce Certified Administrator
Credential ID: 2762849
Dec 2022
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