Kumar Mayank Singh
New Delhi
Summary
Overall 5+ years of experience in the IT industry with almost 2.5 years of experience as Salesforce and Product Account Management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Account Manager
360 Degree Cloud Pvt Ltd
06.2023 - Current
- Managed multiple accounts simultaneously while meeting deadlines.
- Played a key role in gathering and analyzing data and contributing to the final product as per the client and user.
- Acted as main point of contact in matters relating to client concerns and needs. Presented product features and advantages to potential customers during sales meetings.
- Gave presentations, demos and trainings to the client of the Product and created SOWs, while coordinating between the Accounts team, Sales team, CSM team and the Development team.
- Worked with Senior Stakeholders closely to deliver advanced data, drove innovation to come up with new analytics providing new business strategies and ideas.
- Created comprehensive reports on account performance and presented them to senior management.
Salesforce Account Manager
HMIT LABS
Bangalore
04.2021 - 03.2023
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Gathered requirements from stakeholders and translated into functional specifications. Contributing to the final product as per the client and user. Identified bottlenecks; recommended improvements accordingly.
- Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
- Worked with senior stakeholders closely to deliver advanced data, drove innovation to come up with new
analytics providing new business strategies and ideas. - Run scrum ceremonies like daily huddles, backlog grooming, sprint planning and sprint retros to actively manage
risks and external dependencies. - Facilitating discussions, decision making conflict resolution, promote joint accountability for results and solving
productivity issues.
CSR I
HSBC
Bangalore
08.2019 - 03.2021
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Android Tech Consultant
ZTE
Bangalore
07.2017 - 05.2018
- Set specific goals for projects to measure progress and evaluate end results.
- Provided consultation and training support to clients regarding functional operation.
CRM Manager
Decathlon
Bangalore
03.2016 - 11.2016
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Developed and implemented automated processes for customer data tracking and analysis.
Education
Bachelor of Engineering Technology - CSE
Vivekananda Institute of Technology
Bangalore06-2016
Skills
- Critical Thinking
- Requirement Gathering
- Stakeholder Management
- Teamwork & Collaboration
- Business process modeling
- User acceptance test
- Software Testing and Validation
- Technical Writing
- Operational Reporting
- Quality Assurance
Affiliations
- Reading
- Solo traveling
- Bike riding
- Aquaescaping
- Art & Craft
Certification
- Salesforce Certified Administrator
Credential ID: 2762849
Dec 2022
Timeline
Salesforce Account Manager
360 Degree Cloud Pvt Ltd
06.2023 - Current
Salesforce Account Manager
HMIT LABS
04.2021 - 03.2023
CSR I
HSBC
08.2019 - 03.2021
Android Tech Consultant
ZTE
07.2017 - 05.2018
CRM Manager
Decathlon
03.2016 - 11.2016
Bachelor of Engineering Technology - CSE
Vivekananda Institute of Technology
Similar Profiles
VIKAS CHAUDHARIVIKAS CHAUDHARI
Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.
Shripad TagalpallewarShripad Tagalpallewar
Salesforce Technical Support Executive at 360 Degree Cloud Technologies Pvt LtdSalesforce Technical Support Executive at 360 Degree Cloud Technologies Pvt Ltd
Gaurav SirohiGaurav Sirohi
Senior Salesforce Developer at 360 Degree Cloud Technologies Pvt LtdSenior Salesforce Developer at 360 Degree Cloud Technologies Pvt Ltd
Manvendra KumarManvendra Kumar
Manager- Finance & Costing at Genpact India Private LimitedManager- Finance & Costing at Genpact India Private Limited
Rohit PajhalRohit Pajhal
Director Network Operations at Indian Air ForceDirector Network Operations at Indian Air Force