Kumar Mhatre

• Managed timely and accurate processing of B2B orders for METRO, METRO-RRL, and WAL-MART (₹700+ Cr annual business), ensuring high fill rates and on-time deliveries.
• Built and maintained strong relationships with key stakeholders, resolving issues, and ensuring customer satisfaction.
• Collaborated with Sales, Logistics, and Planning teams to optimize order processing, stock availability, and delivery timelines.
• Tracked KPIs (order accuracy, fill rates, on-time delivery) and implemented corrective actions to improve performance.
• Proactively identified and resolved stock-outs, delays, and customer issues through cross-functional collaboration.
• Aligned distribution strategies with customer needs, driving operational efficiency, and enhanced supply chain performance.
• Ensured accurate order processing, invoicing, and resolution of discrepancies to maintain smooth operations.
• Delivered actionable insights through Tableau reports on order fulfillment, reconciliation, and operational challenges.
• Led process improvements that enhanced cost efficiency and service levels across the supply chain.
• Conducted monthly operational reviews with SCM and Sales teams to address fill rate concerns and improve performance.
• Managed weekly customer reconciliations to resolve out-of-stock (OOS) issues and address concerns.
• Developed and executed distribution plans to ensure timely and efficient product delivery, aligned with sales demand.
• Collaborated with the Commercial team on pricing updates and commercial reconciliations, ensuring business alignment.
• Managed order allocation, capping, and monitored excess invoicing to ensure accurate stock management and billing.
• Maintain and update the Customer SKU Assortment and Pricing master on a regular basis.
• Analyzed monthly sales plans against inventory levels, implementing necessary actions to prevent overstocking and stockouts, optimizing inventory turnover.
• Participate in the Top to Top Meeting and lead the discussion on reconciling FR, operations issues, and areas of improvement from both sides.

• Managed order fulfillment for Modern Trade B2C national chains (RIL) PAN India, overseeing ₹800+ Cr in annual business, ensuring high fill rates, and on-time deliveries.
• Acted as the primary point of contact for customers, resolving inquiries, and maintaining strong relationships for high customer satisfaction.
• Collaborated with Sales and Demand Planning teams to ensure alignment between customer demand and supply availability.
• Worked with logistics and warehouse teams to ensure smooth order processing, inventory management, and timely deliveries.
• Monitored stock availability, managed allocations, and proactively addressed out-of-stock or inventory issues.
• Resolved customer issues like delivery delays, order discrepancies, and stock-outs with cross-functional teams.
• Generated reports on order fulfillment, service levels, and KPIs, recommending improvements based on data analysis.
• Identified opportunities for process improvements to streamline operations and reduce lead times.
• Provided regular updates to customers on order status, and proactively managed communication on delays or stock availability.
• Collaborated with cross-functional teams (Sales, Logistics, Procurement, and Commercial) to enhance overall customer service and supply chain efficiency.
• Listing new products, updating masters on a regular basis, and resolving MDM issues.
• Participate in the Top to Top Meeting and lead the discussion on reconciling FR, operations issues, and areas of improvement from both sides.

• Demand Forecasting: Utilized trend projection methods to develop and maintain quarterly unit forecasts for targeted business, ensuring demand alignment with production and sales goals.
• Inventory Optimization: Managed optimal inventory levels across PAN India (4 HUBs and 35 Depots) to reduce downtime, minimize operating costs, and maximize fill rates in terms of value and line.
• KRA Monitoring: Monitored key performance indicators (KPIs), including safety stock levels, actual stock receipt, and forecast accuracy at the SKU level.
• Inventory Gap Management: Identified inventory shortages/excesses at HUB and Depot levels, implemented solutions to bridge gaps, and identified opportunities to liquidate excess stock efficiently.
• Inventory Norm Definition: Established and maintained inventory holding norms across PAN India based on forecasts, in-hand inventory, and business requirements.
• Cross-Functional Collaboration: Actively participated in weekly review meetings with Key Account Managers (KAM), and attended Manufacturing & Planning review meetings with senior management to align strategies and resolve issues.
• Proactive Communication: Maintained proactive communication with DCM stakeholders and the production team, providing quarterly forecasts, alerts on forecast changes, and updates on new product introductions, and shortages in receipt.
• Order Processing Management: Managed the order processing team, ensured all Purchase Orders (POs) were processed within cut-off, ensured timely fulfillment, and seamless supply chain operations.
• Inventory & Fill Rate Management: Managed inventory management and stock movement, ensuring healthy fill rates for all Modern Trade (MT) chains.
• Performance Review & Reporting: Conducted regular review meetings with the team to track orders vs. Billing, sharing daily sales achievement data, fill rates, and OTIF with management.

Job Role: Material Requirement Planning (MRP) & Dependent Demand.

• Demand and Production Planning: Analyzed forecast data to evaluate raw material needs, and ensured timely material supply to meet production schedules.
• MRP System Management: Developed and maintained manual MRP systems, aligning material requirements with production targets, and generating Purchase Requests (PR).
• Material Availability & Monitoring: Conducted daily material analysis to prevent production delays, and ensured the availability of raw materials.
• Risk Management: Proactively identified risks, ensuring uninterrupted production, and minimal impact on the manufacturing line.
• Forecast Management: Regularly updated material plans based on forecast changes, ensuring proactive resource planning.

Job Role: Inventory Management and EOL (Project End)

• Inventory Optimization: Managed Days of Stock (DOS), and maintained safety stock levels to ensure production continuity.
• Inventory Analysis: Monitored ABC categories, NG, and RTV inventory, optimizing costs and reducing holding expenses.
• Material Flow & Accuracy: Managed RM, SFG, FG, WIP, and scrap inventory to prevent shortages and maintain operational efficiency.
• BOM Integrity & Audits: Ensured Bill of Materials accuracy, and conducted regular inventory audits for stock consistency.
• End-of-Life Management: Minimized obsolete stock, reducing liabilities during project EOL phase.
• Cross-Functional Coordination: Collaborated with multiple teams (Production, Engineering, QA, BOM Buyer) to ensure smooth inventory flow and timely material availability.
• Cost Control & Reporting: Implemented cost-effective material sourcing and distribution strategies while preparing inventory and supplier performance reports.

Job Role – Modern Trade Order Management.

• Managed the order process for L’Oréal’s Luxury Division, ensuring smooth execution.
• Processed and validated Purchase Orders (POs) from various formats (PDF, Excel, Text) into sales orders and deliveries.
• Updated and shared daily, Purchase Order status reports with the L’Oréal team.
• Coordinated with CFAs, Marketing, Brand Managers, and Customer Service for efficient order management.
• Followed up with CFAs on invoicing and dispatches to ensure on-time deliveries.
• Analyzed stock levels and managed backorders to maximize fill rates.
• Improved fill rates and timely supplies by ensuring accurate order processing and timely execution.

• Goods Receipt & Verification: Verified incoming goods against POs and delivery challans, ensuring accuracy in quantity, quality, and specifications.
• GRN Creation: Created and updated GRNs in SAP (MIGO), maintaining accurate inventory records.
• Billing: Generated excise and commercial invoices in SAP (VF01) based on dispatch plans, ensuring timely invoicing.
• Invoice Reporting: Prepared and delivered daily Invoice MIS reports to management for performance tracking.