Kumar M P
Order Management & Customer Service Manager
Bangalore
Summary
Effective collaborator with strong grasp of team requirements and operational processes. Skilled in Excel for developing and updating tracking systems. Experienced project leader with a results-driven approach, dedicated to overcoming challenges and achieving objectives. Highly motivated individual committed to enhancing brand visibility and team performance.
Overview
20
20
years of professional experience
1
1
Certification
5
5
Languages
Work History
Customer Service Supervisor
Fisher & Paykel Healthcare India Pvt Ltd
10.2019 - Current
- Supervises order management staff, assigns tasks, and monitors performance.
- Review and approve orders for accuracy
- Handling escalations related to delayed shipments, incorrect invoices, or product returns.
- Implementation of corrective actions to prevent recurring issues.
- Validation and processing customer orders to ensure customers’ orders are processed Accurately and efficiently.
- Filing and archiving of sales orders and delivery dockets upon completion.
- Investigate and resolve customer order issues and queries, provide appropriate solutions and alternatives within the time limits to ensure customer satisfaction.
- Handling Client queries pertaining to Products & Orders
- Assist and resolve sales representatives’ queries and to provide a successful outcome for customers pertaining to inventory, sales orders & queries.
- Process returned goods and credits to meet customer requirements.
- Prepare daily/weekly reports on order volumes, Sales & fulfillment rates, and KPIs.
- Analyze trends to improve efficiency and reduce errors.
- Training team members on SAP update and best practices
- Ensuring compliance with audit requirements and documentation standards.
- Coordinate with warehouse, logistics, and finance.
- Handling Backorder resolution orders and resolution time.
Assistant Operations Manager
Kids Clinic India Pvt Ltd
06.2015 - 11.2018
- Provided staff members with the support and training to achieve top client satisfaction.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Cultivated and strengthened lasting client relationships.
- Handled Client queries and Insurance queries.
- Created effective organizational systems for reports, agendas, contracts and records.
- Worked with support teams to resolve issues with product, service and accounting areas.
- Developed and rolled out new policies.
- Maintaining day-to-day Outpatient services in order to meet patient and hospital requirements
- Supporting Centre head in achieving targets set for the individual branch.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
- Discovered areas of improvement by generating monthly, weekly and quarterly operational and sales reports.
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
- Delivered customized and effective solutions to clients that met unique demands.
- Maintained OP Master Report, EDD, Bed booking, Master Unit MIS, Consultants in Leave reports
Health Document Associate
Mmodal Global Services Pvt Ltd
09.2014 - 06.2015
- Reviewed, analyzed and managed diagnostic & treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Attentively listened to recorded materials, transcribing it verbatim.
- Transcribed sensitive documents with complete confidentiality.
- Contacted the Medical Records Manager immediately when problems arose.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Transcribed and edited physician reports from dictation using FTT.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Edited drafts created from speech recognition software.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Office Manager
Srinidhi Industries
01.2013 - 09.2014
- Handled all incoming business and client requests for information.
- Performed billing, collection and reporting functions for office generating annually.
- Prepared vendor invoices and processed incoming payments.
- Sourced vendors for special project needs and negotiated contracts.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Recruited and hired qualified candidates for vacant and new positions.
Market Research Analyst
Energetic Financial Research Pvt. Ltd
10.2010 - 01.2013
- Identified value propositions and key messages for all of the company’s marketing campaigns.
- Analyzed business developments and monitored market trends.
- Analyzed various instruments on technical and fundamental parameters
- Prepared profit and loss statement for the client
- Managed existing accounts and expand client base by setting up meetings
- Collecting margin from clients and maintaining accounts
- Informing clients of unusually movements
- Summarized current financial status of the clients
- Updating Stock in hand of client
Finance Executive
J C S Associates
01.2006 - 09.2010
- Accurately maintaining performance reporting data systems.
- Played a pivotal role in navigating business to next phase of growth.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Prepared report of outstanding amount on fortnightly, weekly and monthly basis
- Processed invoices and purchase order
- Monitoring bank transactions
- Daily rounds to the client place for inspection of the work
- Handling petty cash.
- Accounts Receivable and Payable
Education
Bachelor Of Commerce (B Com) - Advance Accounting
Seshadripuram First Grade College
Yelahanka01.2005
Skills
Collaborative teamwork
Interests
Hobbies: playing cricket, reading books fiction and books about great personalities
Accomplishments
- Team of 8 staff members.
- Used Microsoft Excel to develop OPF (Order Processing Form) for order placement by Customer.
- Received Star of the Month consequently 3 months for Sales order processing
- Created a history for processing 3 Crores of Sales order order and invoices in a day.
Certification
Operational Management
Timeline
Operational Management
12-2025
Customer Service Supervisor
Fisher & Paykel Healthcare India Pvt Ltd
10.2019 - Current
Assistant Operations Manager
Kids Clinic India Pvt Ltd
06.2015 - 11.2018
Health Document Associate
Mmodal Global Services Pvt Ltd
09.2014 - 06.2015
Office Manager
Srinidhi Industries
01.2013 - 09.2014
Market Research Analyst
Energetic Financial Research Pvt. Ltd
10.2010 - 01.2013
Finance Executive
J C S Associates
01.2006 - 09.2010
Bachelor Of Commerce (B Com) - Advance Accounting
Seshadripuram First Grade College