Kumar M P
Order Management & Customer Service Manager
Bangalore
Summary
Effective collaborator with strong grasp of team requirements and operational processes. Skilled in Excel for developing and updating tracking systems. Experienced project leader with a results-driven approach, dedicated to overcoming challenges and achieving objectives. Highly motivated individual committed to enhancing brand visibility and team performance.
Overview
20
20
years of professional experience
1
1
Certification
5
5
Languages
Work History
Customer Service Supervisor
Fisher & Paykel Healthcare India Pvt Ltd
10.2019 - Current
- Supervises order management staff, assigns tasks, and monitors performance.
- Review and approve orders for accuracy
- Handling escalations related to delayed shipments, incorrect invoices, or product returns.
- Implementation of corrective actions to prevent recurring issues.
- Validation and processing customer orders to ensure customers’ orders are processed Accurately and efficiently.
- Filing and archiving of sales orders and delivery dockets upon completion.
- Investigate and resolve customer order issues and queries, provide appropriate solutions and alternatives within the time limits to ensure customer satisfaction.
- Handling Client queries pertaining to Products & Orders
- Assist and resolve sales representatives’ queries and to provide a successful outcome for customers pertaining to inventory, sales orders & queries.
- Process returned goods and credits to meet customer requirements.
- Prepare daily/weekly reports on order volumes, Sales & fulfillment rates, and KPIs.
- Analyze trends to improve efficiency and reduce errors.
- Training team members on SAP update and best practices
- Ensuring compliance with audit requirements and documentation standards.
- Coordinate with warehouse, logistics, and finance.
- Handling Backorder resolution orders and resolution time.
Assistant Operations Manager
Kids Clinic India Pvt Ltd
06.2015 - 11.2018
- Provided staff members with the support and training to achieve top client satisfaction.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Cultivated and strengthened lasting client relationships.
- Handled Client queries and Insurance queries.
- Created effective organizational systems for reports, agendas, contracts and records.
- Worked with support teams to resolve issues with product, service and accounting areas.
- Developed and rolled out new policies.
- Maintaining day-to-day Outpatient services in order to meet patient and hospital requirements
- Supporting Centre head in achieving targets set for the individual branch.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
- Discovered areas of improvement by generating monthly, weekly and quarterly operational and sales reports.
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
- Delivered customized and effective solutions to clients that met unique demands.
- Maintained OP Master Report, EDD, Bed booking, Master Unit MIS, Consultants in Leave reports
Health Document Associate
Mmodal Global Services Pvt Ltd
09.2014 - 06.2015
- Reviewed, analyzed and managed diagnostic & treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Attentively listened to recorded materials, transcribing it verbatim.
- Transcribed sensitive documents with complete confidentiality.
- Contacted the Medical Records Manager immediately when problems arose.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Transcribed and edited physician reports from dictation using FTT.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Edited drafts created from speech recognition software.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Office Manager
Srinidhi Industries
01.2013 - 09.2014
- Handled all incoming business and client requests for information.
- Performed billing, collection and reporting functions for office generating annually.
- Prepared vendor invoices and processed incoming payments.
- Sourced vendors for special project needs and negotiated contracts.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Recruited and hired qualified candidates for vacant and new positions.
Market Research Analyst
Energetic Financial Research Pvt. Ltd
10.2010 - 01.2013
- Identified value propositions and key messages for all of the company’s marketing campaigns.
- Analyzed business developments and monitored market trends.
- Analyzed various instruments on technical and fundamental parameters
- Prepared profit and loss statement for the client
- Managed existing accounts and expand client base by setting up meetings
- Collecting margin from clients and maintaining accounts
- Informing clients of unusually movements
- Summarized current financial status of the clients
- Updating Stock in hand of client
Finance Executive
J C S Associates
01.2006 - 09.2010
- Accurately maintaining performance reporting data systems.
- Played a pivotal role in navigating business to next phase of growth.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Prepared report of outstanding amount on fortnightly, weekly and monthly basis
- Processed invoices and purchase order
- Monitoring bank transactions
- Daily rounds to the client place for inspection of the work
- Handling petty cash.
- Accounts Receivable and Payable
Education
Bachelor Of Commerce (B Com) - Advance Accounting
Seshadripuram First Grade College
Yelahanka01.2005
Skills
Collaborative teamwork
efficient task oversight
Customer-focused approach
Client portfolio management
Deadline-oriented
Coaching staff
Staff management
Networking skills
Target completion
Verbal and written communication
Advanced Excel functions Analytical skills Effective communication Client relationship management
CRM software and SAP expertise Client management solutions Relationship management
Interests
Hobbies: playing cricket, reading books fiction and books about great personalities
Accomplishments
- Team of 8 staff members.
- Used Microsoft Excel to develop OPF (Order Processing Form) for order placement by Customer.
- Received Star of the Month consequently 3 months for Sales order processing
- Created a history for processing 3 Crores of Sales order order and invoices in a day.
Certification
Operational Management
Timeline
Operational Management
12-2025
Customer Service Supervisor
Fisher & Paykel Healthcare India Pvt Ltd
10.2019 - Current
Assistant Operations Manager
Kids Clinic India Pvt Ltd
06.2015 - 11.2018
Health Document Associate
Mmodal Global Services Pvt Ltd
09.2014 - 06.2015
Office Manager
Srinidhi Industries
01.2013 - 09.2014
Market Research Analyst
Energetic Financial Research Pvt. Ltd
10.2010 - 01.2013
Finance Executive
J C S Associates
01.2006 - 09.2010
Bachelor Of Commerce (B Com) - Advance Accounting
Seshadripuram First Grade College