Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Hobbies and Interests
Personal Information
Reading books, Writing stories, traveling, playing cricket
Timeline
Generic

Kumar Nishant Singh

Patna

Summary

An Experience of 4+ years in sales and marketing with a diverse background in event management, Ed-tech and International sales and current in Fin-tech.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Success Specialist

JODO
11.2022 - Current
  • Managed a portfolio of key accounts(14), ensuring timely issue resolution and consistent communication with stakeholders.
  • Institute partnership, onboarding new clients into our platform, Onboarded 4 new institutes.
  • Activation of the new or dormant institutes, monitoring day to day operational works.
  • Managed a team of 10 people and during peak season up to 24.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.
  • Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.

Business Development Associate

Think & Learn Private Limited
05.2022 - 08.2022
  • Weekly and monthly target achieved, #1 in my batch.
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
  • Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
  • Developed business pipeline using cold and warm techniques.
  • Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.

Sales Development Associate

DocuCollab
03.2022 - 05.2022
  • Respond, engage and qualify inbound & outbound leads and inquiries
  • Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence
  • Effectively planning the outreach process
  • Work closely with the CEO while executing daily parameters
  • Schedule appointments and demos
  • Hold intelligent and engaging conversations over the phone and email
  • Act as the subject matter expert on CLM product offerings/solution development skills

Business Development Associate

Event Bazaar (Toshiyas Pvt. Ltd.)
08.2020 - 03.2022
  • Inbound calls 50+ daily to ascertain their queries/needs
  • Setting up meetings (4 every weekend) and presenting the quotations
  • Establishing a common ground for budgets
  • Sales Closure and Feedback follow-ups
  • Contacting new perspectives, persuading them, and arranging a virtual demo

Education

Graduation (BBA) -

SRMCEM
Lucknow, UP
01.2018

Intermediate -

St. Karen's Secondary School
Patna, Bihar
01.2015

Matriculate -

Patliputra Central School
Patna, Bihar
01.2013

Skills

  • Quick Learner & Good Listener
  • Negotiation Skills
  • Complaint Handling
  • Process Optimization
  • Staff Training
  • CRM tool (Sales Nav, LeadSquared)
  • Customer onboarding
  • Data Collection
  • Report Preparation
  • Sales closing
  • Attention to details
  • Critical Thinking

Accomplishments

    1. Star performer for the AY 23-24 in central region (BH, JH, MP, UP).

    2. Handling most numbers of accounts and highest revenue generation by a CS in my region (6.5x)

Certification

Digital Marketing, INTERNSHALA, Remote, 10/2022, Present

Languages

English
Hindi

Hobbies and Interests

  • Travelling
  • Exploring new places
  • Reading books
  • Writing
  • Playing Cricket
  • Thinking

Personal Information

  • Father's Name: Rakesh Kumar Singh
  • Mother's Name: Vashundhara Vishal
  • Date of Birth: 11/14/97
  • Marital Status: Single

Reading books, Writing stories, traveling, playing cricket

Reading and writing helps to keep mind focused, learning from and enjoying the stories as the go.

Team captain in Cricket in secondary school.

Timeline

Customer Success Specialist

JODO
11.2022 - Current

Business Development Associate

Think & Learn Private Limited
05.2022 - 08.2022

Sales Development Associate

DocuCollab
03.2022 - 05.2022

Business Development Associate

Event Bazaar (Toshiyas Pvt. Ltd.)
08.2020 - 03.2022

Intermediate -

St. Karen's Secondary School

Matriculate -

Patliputra Central School

Graduation (BBA) -

SRMCEM

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Kumar Nishant Singh