Kumar Pathak
Vadodara
Summary
Accomplished Client Relationship Manager with a proven track record at Investis Digital Pvt Ltd., enhancing client engagement and service quality through expert CRM software utilization and effective communication. Spearheaded cross-functional teams, demonstrating exceptional problem-solving and team collaboration skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Investis Digital Pvt Ltd.
Vadodara
04.2022 - Current
- Developed personalized communication plans for high-value clients to enhance engagement.
- Guide clients in utilizing investor relations software.
- Facilitated efficient tool performance.
- Ensure consistent client interactions following established guidelines.
- Provided swift estimation of investor relations tools to enhance customer valuation.
- Gained fundamental understanding of Content Management System (CMS).
- Monitored customer feedback to identify areas for improvement in service quality.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Led cross-functional teams to address and resolve complex customer issues promptly.
Support Manager
Crystal Voxx Ltd.
Vadodara
04.2018 - 04.2022
- Communicated with clients, hospitals, and clinics for queries, updates, and suggestions via email and phone courteously.
- Addressed questions and provided clarity on medical documents at workplace.
- Updated templates and reports based on client feedback.
- Led team in applying new client information.
- Oversees daily workflow and priorities to enhance process efficiency and meet TAT.
- Reported team progress and challenges to superiors both in writing and verbally.
DMT/QA
Crystal Voxx Ltd.
Vadodara
09.2015 - 03.2018
- Completed six or more months in EST night shifts based on production requirements.
Editor
Zephyr Infotech
Sayajiganj, Vadodara
10.2010 - 09.2015
- Worked at M-Modal, a leading provider in clinical documentation.
- Engaging in projects to enhance company performance.
Medical Transcriptionist
Aashka Software Ltd.
Vadodara
09.2005 - 10.2010
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Conducted quality control checks on completed reports and corrected errors as needed.
Medical Transcriptionist
Cybernation Pvt. Ltd.
Vadodara
01.2005 - 09.2005
- Translated medical jargon and short-hand data into correct terminology.
- Recorded and filed patient data and medical records.
Education
Bachelor of Commerce - Accountancy
M. S. University
Vadodara03.1999
Computer Hardware & Networking -
Jetking
Vadodara12.2001
Diploma - Computer Management
Baroda Productivity Council
05.2000
HSC - Commerce
GSEB
Gandhinagar03.1996
Skills
- CRM software
- Client engagement
- Data analysis
- Investor relations
- Content management
- Customer relationship management
- Effective communication
- Team collaboration
- Service quality
- Problem solving
- Cross-functional leadership
- Inter-department collaboration
- Multitasking
Languages
- English
- Hindi
- Gujarati
Accomplishments
- Extra Miler Award at Investis Digital Pvt Ltd.
Certification
- Artificial Intelligence Beginner's Guide from Simplilearn Skillup
Personal Information
- Date of Birth: 04/03/79
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu Brahmin
Hobbies and Interests
- Music
- Reading
- Travelling
Timeline
Client Relationship Manager
Investis Digital Pvt Ltd.
04.2022 - Current
Support Manager
Crystal Voxx Ltd.
04.2018 - 04.2022
DMT/QA
Crystal Voxx Ltd.
09.2015 - 03.2018
Editor
Zephyr Infotech
10.2010 - 09.2015
Medical Transcriptionist
Aashka Software Ltd.
09.2005 - 10.2010
Medical Transcriptionist
Cybernation Pvt. Ltd.
01.2005 - 09.2005
Bachelor of Commerce - Accountancy
M. S. University
Computer Hardware & Networking -
Jetking
Diploma - Computer Management
Baroda Productivity Council
HSC - Commerce
GSEB
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