Kumar Prakhar
Bengaluru
Summary
Senior Basware Support Consultant with 5 years of hands-on experience delivering L2/L3 production support, functional consulting, and technical development for enterprise Accounts Payable (AP) and Network solutions. Strong expertise in Basware AP, SmartPDF, ERP integrations (SAP), AnyERP development, APIs, XML, and SQL (Oracle). Proven ability to manage high-volume AP environments, lead support teams, meet strict SLA/KPI targets, and drive measurable improvements in automation, performance, and system stability.
Overview
5
5
years of professional experience
Work History
Finance Ecosystem Functional Analyst (Basware)
Alstom
Bengaluru
09.2024 - Current
- Subject Matter Expert (SME) for Basware AP, driving automation and digital transformation initiatives, ensuring seamless integration with ERP systems for end-to-end AP processing.
- Led AP–ERP deployments and SmartPDF implementation, enabling automated invoice capture and processing; recognized with an award for outstanding contribution.
- Optimized high-volume AP operations, implementing order import enhancements to efficiently process 1+ million invoices annually and improving system scalability.
- Delivered AP automatch improvements, increasing automatch rates by ~75%, significantly reducing manual intervention and improving operational efficiency.
- Designed and implemented complex Change Requests (CRs) and system enhancements, aligning with business requirements and compliance standards across global operations.
- Strengthened reporting and monitoring frameworks, proactively identifying performance issues, ensuring SLA adherence, and supporting continuous improvement initiatives.
System Engineer – Basware Support Consultant / Dev
Infosys
Bengaluru
05.2021 - 09.2024
- Provided L2/L3 production support for Basware AP applications for a global enterprise client.
- Led a support team of 4 members, managing incidents and service requests under ITIL processes.
- Consistently achieved client SLA targets, maintaining KPI SLA below 2.5 and exceeding expectations.
- Developed strong functional understanding of AP systems and Basware Network flows.
- Troubleshot complex issues related to:Invoice matching failures
Workflow and approval issues
Network and integration-related errors
- Worked as an AnyERP developer, delivering multiple high-impact change requests for Basware AP.
- Performed new entity builds and deployments, including AP–SAP integrations.
- Worked extensively with Basware APIs for integrations and enhancements.
- Advanced AnyERP XML expert, implementing complex XML logic, expressions, and transformations.
- Performed log analysis and debugging to identify root causes of production issues.
- Wrote highly optimized Oracle SQL queries for data extraction, reconciliation, and analysis.
Education
Bachelor of Computer Applications -
Mahatma Gandhi University
Kerala, India08-2020
Skills
- Basware AP & Network
- ERP Integrations (SAP)
- SQL / PL-SQL
- ITIL Processes
- XML & Web Services
- Accounts Payable
- Basware APIs
- SmartPDF Implementation
Accomplishments
Alstom Silver Trophy Award – For implementing SmartPDF and AP integration in Basware.
Timeline
Finance Ecosystem Functional Analyst (Basware)
Alstom
09.2024 - Current
System Engineer – Basware Support Consultant / Dev
Infosys
05.2021 - 09.2024
Bachelor of Computer Applications -
Mahatma Gandhi University