Kumar Pranav

Experienced risk investigator skilled in identifying and mitigating fraudulent patterns to proactively reduce fraud risks. Proven track record of ensuring timely resolution of cases within SLAs while prioritizing optimal outcomes for customers. Achieved a 20% reduction in incorrect reinstatements and a 25% increase in production efficiency. Led SOP changes to enhance efficiency and conducted audits to maintain quality standards. Passionate about leveraging data-driven insights and innovative solutions to protect organizational assets and reputation. Personable and analytical with a talent for uncovering essential details and patterns. Possesses a solid foundation in research methodologies and data analysis, complemented by strong problem-solving and critical thinking skills. Dedicated to driving meaningful results and supporting investigative efforts.

Personable and analytical with knack for uncovering essential details and patterns. Possesses solid foundation in research methodologies and data analysis, complemented by strong problem-solving and critical thinking skills. Dedicated to leveraging these abilities to drive meaningful results and support investigative efforts.

Postgresql

Incorrect Reinstate Rate (IRR) and contact Resolution Rate ( CRR) Auditor and POC .  Incorrect Reinstate Rate (IRR) and contact Resolution Rate ( CRR) Auditor and POC 6 Months Achieved a 20% reduction in the percentage of incorrect reinstatements by implementing process improvements. Enhanced accuracy in the reinstatement process resulting in a significant decrease in error rates. Successfully increased the contact resolution rate by 25% on the first attempt, thereby improving overall customer satisfaction and efficiency of customer support. Managed account management and reinstatement processes effectively. Handled customer service operations including calls, emails, and chats. Made substantial contributions to Customer Service, Account Management, and Quality Assurance departments. Monitored and improved key metrics such as the incorrect reinstate rate and contact resolution rate. Conducted comprehensive data collection on reinstatements and customer contacts. Utilized in depth analysis to calculate current incorrect reinstate rate and CRR