Associate
SAVE THE CHILDREN
- Assisting donors on calls regarding general queries on how to make donations.
Kumar Prasanjeet
Kumar Kunj Dev Nagar Shahpur Patna
Summary
Widening the horizon and seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible.
Work History
Senior Associate
STARTEK (Aegis)
- Assisting customer’s query on call and resolving issues in minimum time possible
- Provided efficient support by ensuring a secure directory structure
- Managed Domain user accounts, and group policies
- Implemented and maintained DNS configurations, Experience on escalating complex issues to appropriate teams when necessary
- Maintained detailed documentation of incidents, resolution, and user interactions, ensuring accurate and timely record-keeping
- Proactively identified recurring issues and collaborated with colleagues to implement preventive measures, reducing future incidents.
Education
Bachelor of Science -
Feroz Gandhi College
Patna01-2015
A.N College
PATNA01-2012
St. Albert's High School
Patna 01-2010
Skills
- Strong leadership skills with an ability to motivate teams in achieving targets and goals
- Possess versatility and spontaneity in the nature of work
- Possessing effective communication & interpersonal skills along with a hardworking attitude & commitment to delivery
- Ability to learn quickly and highly self-motivated
- Excellent communication presentation skills and fluent in skill
- Always keen to learn new things which can improve proficiency in work
Dob
01/06/94
Language Known
ENGLISH, HINDI
Technical Skill
- Creation and management of user account, Groups, Domain computers and DHCP scope configuration.
- GPO management
- Strong understanding in Service Now Ticketing tool.
- Experience in handling password and authentication related issues.
- Remote desktop connection support
- Experienced in International Voice process.
- Handled 40+ Users daily.
- Creation of special identity groups and modifications
- Handled calls for priority tickets.
- O365 application troubleshooting and support.
- Experience in Software installation and issues troubleshooting.
Personal Information
- Father's Name: JITENDRA KUMAR
- Mother's Name: SHOBHA DEVI
- Nationality: INDIAN
- Marital Status: SINGLE
Hobbies and Interests
- Net surfing
- Cooking
- Social work
Disclaimer
I assure your excellency that all the information given above is true to the best of my knowledge and belief. If provided an opportunity, I will utilize it with all my determination to be committed professional, dedicated to the cause of organization.
Timeline
Associate
SAVE THE CHILDREN
Senior Associate
STARTEK (Aegis)
Bachelor of Science -
Feroz Gandhi College
A.N College
St. Albert's High School
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