Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kumar Prasanjeet

Patna

Summary

Results-driven professional with 4+ years of experience in customer service, case management, and cross-functional coordination. Skilled at resolving complex inquiries, documenting case details, and escalating issues with clear communication. Known for improving service levels and maintaining strong team relationships.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Executive

Reliance industries limited
Navi Mumbai
02.2026 - Current
  • Coordinated cross-functional operations supporting Reliance Industries Limited business processes.
  • Led initiatives to improve customer service levels throughout organization.
  • Assisted senior leaders with presentations, meetings, and daily coordination.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained records, documentation, and confidential business files.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Senior Associate

Startek
Bangalore
05.2022 - 01.2026
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Coordinated with team members to handle complex customer concerns.
  • Escalated unresolved cases to appropriate departments with clear summaries.
  • Managed customer interactions across Startek support channels and service guidelines.
  • Documented case details, service notes, and follow-up actions in systems.
  • Maintained positive working relationship with fellow staff and management.

Education

School -

St. Albert's High School
Patna

High School Diploma -

Anugrah Narayan College
Patna

Bachelor of Science -

Feroz Gandhi College
Patna

Skills

  • Executive communication
  • Data management
  • Process improvement
  • Operations monitoring
  • Case coordination
  • Customer support
  • Cross-functional collaboration

Languages

English
Proficient (C2)
C2
Hindi
Native
Native

Timeline

Executive

Reliance industries limited
02.2026 - Current

Senior Associate

Startek
05.2022 - 01.2026

School -

St. Albert's High School

High School Diploma -

Anugrah Narayan College

Bachelor of Science -

Feroz Gandhi College
Kumar Prasanjeet