Kumar R

Business Process Lead - US Residential Mortgage

Results-driven professional with 12 years of experience impacting profitability and growth for a mortgage services institutions. Innovative problem solver and advanced knowledge of the complete residential mortgage process and particular expertise in the operational side of the mortgage industry. Best exposure to QC Tools & Client applications.

• Improved the team quality score more than 98.8% in 3 months span
• Successfully handling 26 associates in my team.
• Handling the associates from multiple locations (Remote)
• Handling multiple loan segments and E2E Underwriting
• Expert in preparing procedure notes, job aid
• Self-starter in assimilating newest technologies
• Contributed ideas to improve the process and successfully making use of the tools to reduce the cycle time & maintain the quality
• Responsible for job aid, procedure, internal SOP for the team aligned & extended support to other processes
• Assisting lenders during loan purchase
• Expert in analyzing the new document from various lenders

• Correspondent E2E
• Underwriting
• Post-Closing Audit
• Pre Purchase Review
• STIPS
• Compliance
• Validations
• Doc-Indexing/Loan set-up

I declare that all the above-mentioned information is true to my knowledge.

• Lean Six Sigma Green Belt https://odvco.com/sparengewinnai3/?id=SG2024AI34643