Kumar Rahul
New Delhi
Summary
Infrastructure Operations Engineer at NCR VOYIX with a strong focus on Windows administration and incident management. Achieved operational efficiency through targeted process improvements and effective troubleshooting strategies. Proficient in PowerShell scripting and collaboration, developed comprehensive training materials and monitored system performance, resulting in enhanced reliability of infrastructure operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Infrastructure Operations Engineer
NCR VOYIX
New Delhi
01.2020 - Current
- Coordinated maintenance schedules to ensure equipment reliability and optimal performance.
- Led troubleshooting initiatives to resolve technical issues affecting operational efficiency.
- Collaborated with cross-functional teams to implement process improvements and best practices.
- Analyzed system performance data to identify opportunities for enhancements.
- Developed training materials on operational procedures and safety protocols for new staff.
- Monitored system performance metrics, identifying bottlenecks to improve operations.
- Performed regular system maintenance, including patching and security updates.
- Installed and configured new servers in physical or virtual environments according to established standards.
Education
Bachelor in Engineering - Computer Science
KIIT University
Bhubaneshwar05-2020
Skills
- Windows administration and server management
- User management and technical support
- PowerShell scripting and automation
- Patch management and infrastructure monitoring
- Failover clustering and performance analysis
- Incident management and troubleshooting
- Process improvement and collaboration
Certification
- Azure Fundamental Certification (AZ-900)
- Azure Administrator Associate (AZ-104)
Accomplishments
- Best Employee Award
- Standing Ovation Award: for going above and beyond in working hours, and delivering a great result in patching
Timeline
Infrastructure Operations Engineer
NCR VOYIX
01.2020 - Current
Bachelor in Engineering - Computer Science
KIIT University
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