Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Kumar Rishabh

Kumar Rishabh

Noida

Summary

Dynamic service operations leader with a proven track record at Pi Green Innovations Pvt. Ltd., excelling in customer relationship management and team leadership. Expert in driving performance improvements and implementing process enhancements, resulting in increased service revenue and customer satisfaction. Adept at data-driven decision making and managing complex service lifecycles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager – Service

Pi Green Innovations Pvt. Ltd.
Noida, UP 201301, Maharashtra
08.2024 - Current
  • Leading the service operations for North India region for RECD (Retro Emission Control Device) installations across various Industry, Auto, BSC & Institution segment.
  • Managing a team of 6 Field Service Engineers (FSEs) and 1 Senior FSE to ensure timely service delivery, installation, maintenance, and complaint resolution.
  • Overseeing end-to-end service lifecycle including planning, execution, documentation, client coordination, and compliance.
  • Coordinating with internal departments and clients for smooth execution of AMC/ACMC, preventive maintenance, and field troubleshooting.
  • Identify and increase the inquiry level to improve conversion and enhance the aftermarket service revenue.
  • Monitor the accounts receivables of the customers and the channel partners.
  • Driving performance improvements, reporting KPIs, and ensuring customer satisfaction through proactive service support.
  • Developing and managing budgets for service operations. Identifying areas for service improvement, and implementing solutions.
  • Managing customer complaints and escalations.
  • Conducting service audits and quality checks, and responsible for developing service strategies and policies.

Channel Management-Engineer

Kärcher Cleaning System Pvt. Ltd.
Noida
12.2020 - Current
  • As Channel Management Engineer with North India ownership. Leading the Service department through a team of 50+ Channel Partners, for Cleaning equipment in Industry, Auto, BSC & Institution segment (Ride-On, High Pressure washers, Scrubber, Vacuum Cleaner, Steam Cleaners)
  • Review performance data to measure productivity and goal achievement of the service agencies and technicians and to determine areas needing improvement, training and providing necessary inputs for performance betterment.
  • Implementation of operations procedures & guidelines to ensure that customer repair orders, installation or visits are done in a professional manner, within the requisite TAT, ensuring solid profit margins.
  • Market scanning, research and identification of potential franchises, on boarding service partners in the launch cities.
  • Audit and monitoring of warranty claims, agency pay-out, inventory and tools.
  • Responsible for the delivery of onsite services, ensuring that they are delivered in a timely and efficient manner.
  • Managing a team of engineers, assigning tasks, scheduling work, and ensuring that the team meets their targets.
  • Tracking industry trends & developments including competition analysis, driving data driven decisions.

Engineer-Service sales

Dry Air India Pvt Ltd
Noida
05.2018 - 11.2020
  • Managing customer service operations and ensuring high levels of customer satisfaction through effective communication and problem-solving skills.
  • Monitored service quality by tracking customer feedback, analysing service performance metrics, and identifying areas for improvement.
  • Scheduled service appointments and dispatched service technicians to customer locations, ensuring timely and efficient service delivery.
  • Developing revenue forecasts based on historical data and market trends to identify opportunities for growth and maximize revenue.
  • Manage my own territory by scheduling, ordering parts, and tending to customers need.
  • Specialize in service and repair of oil flooded rotary screw compressor and Air dryer
  • Capable of working independently in the removal of large motors and air ends with use of a-frame or forklift

Quality Engineer

Precision Techno Engineering Pvt. Ltd
Noida
11.2016 - 02.2018
  • Compiling regular reports on weekly & monthly basis, for regular meetings & analyzing variances between targets & achieved goals.
  • Monitoring of the processes on daily bases and reviewing the quality related reports
  • Quality improvement at in process through process audit and root cause analysis study of suppliers.

Education

B.Tech - Mechanical Engineering

Manav Rachna International University
Faridabad, HR
01.2016

Higher Secondary - Science, PCM

JK College
Supaul, BR
01.2012

Secondary School - Matriculation

Onkar High School
Supaul, BR
01.2010

Skills

  • Customer Relationship Management (CRM)
  • Service Operations Management Information Systems (MIS)
  • Customer Escalation Management
  • Collaborative Problem Solving
  • TAT Management
  • Team leadership
  • Data-driven decision making
  • Process improvement
  • Channel management
  • Goal setting
  • Succession planning
  • Process improvement strategies

Certification

Certification in Advance Excel

Accomplishments

  • Actively participated in the silver expansion AUDIT in the New Holland Fiat Pvt. Ltd. -2016
  • Took part in cricket and sports events held at college and district level.

Timeline

Assistant Manager – Service

Pi Green Innovations Pvt. Ltd.
08.2024 - Current

Channel Management-Engineer

Kärcher Cleaning System Pvt. Ltd.
12.2020 - Current

Engineer-Service sales

Dry Air India Pvt Ltd
05.2018 - 11.2020

Quality Engineer

Precision Techno Engineering Pvt. Ltd
11.2016 - 02.2018

B.Tech - Mechanical Engineering

Manav Rachna International University

Higher Secondary - Science, PCM

JK College

Secondary School - Matriculation

Onkar High School

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