Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
References
International Mobility
Personal Information
Timeline
BusinessAnalyst
Kumar Rohit
Open To Work

Kumar Rohit

Senior Manager
Gurgaon,Gurgaon

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

AVP of OperationsGroup ManagerVice President of OperationsDirector of OperationsSenior Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Gurgaon, Haryana
Open to relocation: Yes

Salary Range

₹45000/yr - ₹200000/yr

Important To Me

Career advancementCompany CultureWork from home optionWork-life balanceFlexible work hours

Summary

Dynamic Senior Manager with extensive experience at AON CONSULTING, driving operational excellence and strategic transformation across global broking operations. Proven track record in optimizing service delivery, achieving 95%+ on-time metrics, and enhancing team performance through effective mentorship. Expertise in P&L accountability and change leadership, fostering a culture of continuous improvement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Manager - Global Broking Operations

AON CONSULTING PRIVATE LIMITED
Gurgaon
07.2024 - Current
  • Led strategic operations with full P&L accountability for over 60 professionals across EMEA, APAC, and North America.
  • Architected enterprise transformation initiatives to drive operational excellence across multimillion-dollar service delivery portfolio.
  • Directed global broking operations center, establishing organizational vision and strategic priorities to foster a performance culture.
  • Implemented succession planning frameworks ensuring continuity of operations and capability development within diverse teams.
  • Drove service delivery transformation by optimizing processes, achieving 95%+ on-time delivery metrics, and reducing cycle time by 18-22%.
  • Managed multi-year transition initiatives, relocating 24 FTE from Poland to India, achieving $2.5M+ annual cost optimization with no SLA degradation.
  • Designed advanced analytical frameworks for process improvement, generating $300K+ in annual efficiency gains through cross-functional workshops.
  • Spearheaded multiple enterprise initiatives including AON’s Automated Data Extraction program while coordinating efforts across EMEA, APAC, and Americas.
  • Led cross-functional teams to implement client-focused solutions at AON Consulting.
  • Developed strategic plans to enhance service delivery and operational efficiency.
  • Mentored junior managers to foster professional growth and improve team performance.
  • Analyzed market trends to identify opportunities for business development initiatives.
  • Collaborated with stakeholders to align project goals with organizational objectives.
  • Oversaw project budgets and resource allocation for optimal operational management.

Manager - Broking Operations

AON CONSULTING PRIVATE LIMITED
Gurgaon
07.2022 - 06.2024
  • Managed strategic initiatives and complex portfolio operations with increased P&L accountability.
  • Led project teams to deliver consulting solutions tailored to diverse client requirements.
  • Developed strategic plans enhancing operational efficiency and effectiveness.
  • Coordinated client meetings to gather requirements and provide valuable insights.
  • Oversaw budgeting and resource allocation for consulting projects, ensuring optimal use of assets.
  • Analyzed market trends to inform actionable business strategies and recommendations.
  • Facilitated workshops promoting collaboration and innovation among cross-functional teams.
  • Established operational excellence benchmarks driving organizational transformation initiatives.

Deputy Manager - Claims Operations Leadership

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
Gurgaon
01.2020 - 03.2022
  • Managed daily operations to ensure efficient service delivery and compliance.
  • Coordinated cross-functional teams to enhance workflow and communication.
  • Implemented process improvements, reducing delays and optimizing operations.
  • Analyzed performance metrics to identify opportunities for operational enhancement.
  • Facilitated collaboration with departments to maintain seamless activity flow.
  • Conducted regular one-on-one meetings to review employee performance and set priorities.
  • Planned and led team meetings to communicate business results and ongoing initiatives.
  • Oversaw diverse claims portfolio, effectively managing Property & Casualty, Fastrack lead, and treaty claims.

Associate Consultant – Claims Operations

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
Gurgaon
10.2018 - 12.2019
  • Specialized in complex claims analysis and adjudication across multiple insurance lines of business with focus on P&C and specialty lines.
  • Developed deep expertise in Property & Construction claims handling, casualty claims adjudication, and coverage analysis.
  • Conducted thorough coverage analysis to ensure compliance and accuracy in claims processing.

Senior Process Specialist – Claims Operations

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
Gurgaon
10.2016 - 09.2018
  • Drove organizational excellence through systematic process optimization initiatives across claims functions.
  • Designed and implemented comprehensive quality assurance frameworks for claims processing workflows.
  • Identified operational improvement opportunities via data and root-cause analysis, enhancing accuracy by eight to twelve percent.
  • Conducted training programs for specialist staff on process standards and best practices.
  • Established metrics and dashboards for ongoing process monitoring and trend analysis.

Process Specialist – Claims Operations

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
Gurgaon
06.2013 - 09.2016
  • Managed daily claims processing and workflow operations, emphasizing accuracy and timely execution.
  • Executed high-volume claims handling across multiple business lines, ensuring compliance and precision.
  • Coached and mentored junior team members to enhance overall performance and skill development.
  • Maintained comprehensive knowledge of insurance processes, workflows, and policy administration systems.
  • Achieved process accuracy exceeding 98% while consistently meeting delivery deadlines.

Analyst, Underwriting - Property & Construction

RANDSTAD INDIA LIMITED (Onsite: Torus Business Solutions)
07.2012 - 06.2013
  • Analyzed Property & Construction underwriting submissions and conducted risk assessments.
  • Supported underwriting team with technical analysis, documentation reviews, and policy compliance verification.
  • Developed foundational expertise in P&C insurance products, coverage analysis, and underwriting principles.
  • Achieved 97%+ accuracy in underwriting analysis and risk assessment.

Education

Master of Business Administration -

JSS Academy of Technical Education
Noida
01.2012

Bachelor of Commerce -

Patna University
Patna
01.2009

Senior Secondary -

Vanijya Mahavidyalaya
Patna
01.2006

Higher Secondary -

DAV Public School
Patna
01.2004

Leadership Excellence Program -

Industry-recognized executive development

Skills

  • Strategic Operations
  • Executive Leadership
  • Enterprise operations management
  • Organizational Design
  • Business Process Reengineering
  • Operational Excellence
  • Service Delivery Transformation
  • Strategic Planning
  • Global Transition Management
  • Offshore Programs
  • Nearshore Programs
  • Operational P&L Accountability
  • Margin Optimization
  • Strategic Roadmap Development
  • Change Leadership
  • Insurance Expertise
  • Financial Services Expertise
  • P&C Insurance Operations
  • Claims Management
  • Broking Operations
  • Client Relationship Management
  • Regulatory Compliance
  • Governance Frameworks
  • Quality Assurance
  • Risk Management
  • Control Frameworks
  • Process Automation
  • RPA Program Leadership
  • Enterprise Leadership Capabilities
  • Executive Team Leadership
  • Talent Strategy
  • Organizational Capability Development
  • Performance Management
  • Succession Planning
  • Talent Retention
  • Budget Management
  • Resource Allocation
  • Stakeholder Engagement
  • Executive Communication
  • Change Management
  • Organizational Transformation
  • Analytics
  • Decision Science
  • Advanced MIS Analytics
  • Trend Forecasting
  • Business Intelligence
  • KPI Development
  • Data-Driven Strategic Decision-Making
  • System Implementation
  • Enterprise Architecture
  • Project Portfolio Management
  • Global Transition Management Principles
  • Shared Services Operating Model Design
  • Kaizen
  • Lean Process Improvement Methodologies
  • Six Sigma Quality Management Principles
  • RACI Matrix
  • Governance Model Design
  • SOX Compliance
  • Internal Controls
  • GDPR
  • Data Privacy
  • ISO 9001
  • Quality Management Systems
  • Claims Handling Regulatory Standards
  • Financial Services Compliance
  • Advanced Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Visio
  • Business Intelligence Tools
  • MIS Tools
  • Global Claims Management
  • Policy Administration Systems
  • Document Management
  • Workflow Platforms
  • Enterprise Resource Planning Systems
  • Business Intelligence Platforms
  • Analytics Platforms

Certification

Leadership Excellence Program, In Progress

Languages

  • Hindi
  • English, Fluent
  • Hindi, Native

References

Available upon request

International Mobility

Open to global assignments (EMEA, APAC, Americas)

Personal Information

  • Total Experience: 13+ years
  • Passport Number: R2663033
  • Title: Senior Manager - Global Operations & Transition Management
  • Date of Birth: 12/19/87

Timeline

Senior Manager - Global Broking Operations

AON CONSULTING PRIVATE LIMITED
07.2024 - Current

Manager - Broking Operations

AON CONSULTING PRIVATE LIMITED
07.2022 - 06.2024

Deputy Manager - Claims Operations Leadership

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
01.2020 - 03.2022

Associate Consultant – Claims Operations

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
10.2018 - 12.2019

Senior Process Specialist – Claims Operations

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
10.2016 - 09.2018

Process Specialist – Claims Operations

XL INDIA BUSINESS SERVICES PVT. LTD. (AXA XL Division)
06.2013 - 09.2016

Analyst, Underwriting - Property & Construction

RANDSTAD INDIA LIMITED (Onsite: Torus Business Solutions)
07.2012 - 06.2013

Master of Business Administration -

JSS Academy of Technical Education

Bachelor of Commerce -

Patna University

Senior Secondary -

Vanijya Mahavidyalaya

Higher Secondary -

DAV Public School

Leadership Excellence Program -

Industry-recognized executive development

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Kumar RohitSenior Manager