KUMAR SAKSHAM
Jalalabad
Summary
Passionate and driven individual with a strong desire to make a meaningful impact in the field of hospitality and hotel administration. Aspiring hospitality professional constantly seeking opportunities to expand knowledge and skills. Committed to personal growth and determined to reach new heights in this industry to contribute to its continued success.
Overview
2
2
years of professional experience
Work History
Front Desk Executive
Double Tree by Hilton Baani Square
Gurugram
08.2024 - Current
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
Front Desk Supervisor
Hilton Garden Inn
Pune
05.2024 - 08.2024
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
Front Desk Associate
Hilton Goa Resort
Goa
12.2022 - 04.2024
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
Education
BSc in Hospitality And Hotel Administration - School of Hotel Management
SHOOLINI UNIVERSITY
Solan01-2022
12TH -
GOVT HIGH SCHOOL
Jalalabad 01-2019
10th -
D.A.V SCHOOL
Jalalabad01-2017
Skills
Mail handling
Reception duties
Relationship building
Multitasking
Time management
Excellent communication
Team building
Problem-solving
Languages
- English
- Hindi
- Punjabi
Accomplishments
- State level badminton player: 3rd position
- Appreciation certificate from HR Manager (Mrs. Manpreet Kaur) from Hyatt Regency Ludhiana in Housekeeping and Food and Beverage Department under my internship training, 09/2021
- Appreciation certificate from General Manager (Mr. Prakash Mahato) from Fortune Park hotel in (Dalhousie) Member of ITC’S group in Front Office Department, 01/2022
- Certified in channel marketing and retailing in coursera
- Nominated as HILTON CHAMPION, 06/2024
References
References available upon request.
Timeline
Front Desk Executive
Double Tree by Hilton Baani Square
08.2024 - Current
Front Desk Supervisor
Hilton Garden Inn
05.2024 - 08.2024
Front Desk Associate
Hilton Goa Resort
12.2022 - 04.2024
BSc in Hospitality And Hotel Administration - School of Hotel Management
SHOOLINI UNIVERSITY
12TH -
GOVT HIGH SCHOOL
10th -
D.A.V SCHOOL
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