Kumar Sanjay
Chennai
Summary
Solution-focused Service Desk Engineer known for productivity and efficient task completion. Skilled in troubleshooting, technical support, and IT service management. Excel at problem-solving, communication, and teamwork to provide exceptional customer service and support. Skilled Service Desk Engineer with comprehensive background in the field. Demonstrated success in troubleshooting and resolving technical issues, improving system efficiency, and providing top-notch customer service. Possess strong knowledge of IT infrastructure, information security principles, and software systems management. Made significant contributions to enhancing system performance and user satisfaction in previous roles. Detail-oriented professional overseeing complex machinery installations. Keeps equipment functioning at peak levels. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
7
7
years of professional experience
Work History
Service Desk Engineer for Lineage Logistics
Cognizant (Client) payroll Scorg International
Bengaluru
09.2023 - 09.2024
- Provided technical support to customers via telephone and email.
- Responded to customer inquiries regarding hardware, software and network issues.
- Installed, configured and tested desktop computers, laptops and peripherals.
- Performed system backups and restores when required.
- Monitored the Service Desk queue for incoming requests.
- Resolved user account problems in Active Directory.
- Analyzed system logs to identify potential issues.
- Maintained an inventory of installed software applications and hardware components.
- Created new user accounts in Active Directory with appropriate access rights.
- Investigated reported incidents and identified root causes of incidents and problems.
- Deployed new software releases, patches and system upgrades as required by users.
- Conducted regular maintenance activities on servers, workstations, printers.
- Troubleshot hardware-related problems such as memory or disk errors on desktops and laptops.
- Assisted users with login credentials resetting or password resets.
- Provided detailed reports on service desk performance metrics.
- Configured routers, switches, firewalls and other networking devices.
- Developed procedures for installation of new equipment or reallocation of existing systems.
- Implemented security measures to protect data from unauthorized access.
Service Desk Engineer for Siemens Energy Project
TCS (Client) payroll company Six Sigma Pvt. Ltd
Bengaluru
12.2022 - 08.2023
- Installed, configured and tested desktop computers, laptops and peripherals.
- Performed system backups and restores when required.
- Monitored the Service Desk queue for incoming requests.
- Deployed new software releases, patches and system upgrades as required by users.
- Provided detailed reports on service desk performance metrics.
- Provided remote support for offsite locations using remote control tools.
- Coordinated with vendors for repair services when necessary.
- Efficiently executed shut downs for planned maintenance.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
- Negotiated maintenance contracts, ensuring favorable terms and reliable service provision.
- Participated in the development and execution of energy-saving initiatives, reducing operational costs.
- Coordinated shutdowns and turnarounds for major maintenance activities, minimizing operational impact.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Process Associate
IGT Solutions PVT ltd.
Chennai
08.2017 - 03.2022
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
- Identified potential risks associated with processes and recommended corrective actions.
- Developed reports summarizing process performance and presented findings at team meetings.
Education
Master of Computer Applications - MCA
ABEDA INAMDAR COLLEGE
Pune, India03-2017
Skills
- Application support
- Patch management
- Database Administration
- Active Directory
- Remote Support
- System Administration
- Incident Management
- Asset Management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Service Desk Engineer for Lineage Logistics
Cognizant (Client) payroll Scorg International
09.2023 - 09.2024
Service Desk Engineer for Siemens Energy Project
TCS (Client) payroll company Six Sigma Pvt. Ltd
12.2022 - 08.2023
Process Associate
IGT Solutions PVT ltd.
08.2017 - 03.2022
Master of Computer Applications - MCA
ABEDA INAMDAR COLLEGE
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