Kumar Saurabh

• • Working as a Dispatch shift incharge in fulfillment center of Blinkit (1,4 Lacs square feet ) ( Mix - Food ( Staples + FMCG + Cold ) + Non Food ( Small and Medium)
• • Managed dispatch operations,ensuring timely, Sortation and dispatch.
• • Resolving all cases of store in term of damage, Wrong, Short, Excess product level or Crate level.
• • Analyzed team performance metrics, prepared reports, and recommended actionable improvement.
• • Conduct regular performance reviews and managed •corrective actions to ensure consistent results.
• • Streamlined processes and workflows to improve efficiency and reduce operational bottlenecks.
• • Collaborate with senior management to develop and implement best practices.
• • Assisted in setting team goals and individual targets, aligning them with organizational objectives.
• • Monitored and ensured the achievement of daily, weekly and monthly quotas.
• • Acted as a communication bridge between the outbound team and other department.
• • Ensured adherence to organizational policies, Industry regulations and ethical practice

• Handled DC operation of 38000 Sq feet area with throughput of 1 Lakh+ quantity per day (IB & OB operation) across the NCR
• Monitoring and guiding 3PL partner across the warehouse departments – Inward, put away, Inventory, picking/, dispatch operations
• Collaborated closely with the merchandise team, Finance team, 3PL team and Dunzo dark store team for smooth functioning of the warehouse.
• Physical audit of Inventory and Fixed assets in the presence of 3PL team to find out the variances.
• Ensuring effective and safe use of warehouse equipment.
• Preparing daily reporting of DC metrics and sharing the feedback to 3PL central and Dunzo management.
• Preparing and implementing timelines of vendors receiving, picking and QC operations and dispatches to be completed on the same day.
• Keeping the warehouse expense under budget and working on the DC P&L as per guidance by management.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managing CEE’S (Delivery Associate) and Picker Stacker availability.
• End to End dispatch Monitoring
• On Time Delivery
• Monitoring customer ascellation over CRM.
• Daily review order slot Capacity & on time picking & stacking & on time handover, on time Delivery.
• Handle all customer complaint related to operation.
• Handling The Audit points according the Company SOP.
• Plan Everyday how to control the shrinkage & maintain the correct inventory
• Trained team members on best practices in operations management, contributing to skill development and employee retention efforts.
• Optimized supply chain processes, resulting in reduced lead times and increased customer satisfaction.

• Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
• Boosted sales revenue through effective upselling and cross-selling of fashion products.
• Elevated client satisfaction by providing personalized fashion consultations and recommendations.
• Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.

Role: Door-to-Door Sales Executive – Godrej Appliances

Key Responsibilities:

• Engaged in direct, face-to-face sales of Godrej home appliances including refrigerators, washing machines, air conditioners, and microwave ovens.
• Conducted daily door-to-door visits in assigned residential and commercial areas to identify potential customers and generate leads by backend team.
• Educated customers on product features, energy efficiency, after-sales services, and warranty benefits to build trust and drive conversions and tilt them to buy the products.
• Demonstrated products with clarity, handled objections professionally, and provided customized solutions based on customer needs and budgets.
• Managed order processing, follow-ups, and ensured timely installation and service coordination through collaboration with technical teams.
• Maintained a consistent record of meeting or exceeding monthly sales targets and built strong long-term relationships with customers.
• Collected customer feedback and relayed it to the product and marketing teams to improve offerings and customer satisfaction.