Kumar Selvanathan

• Export surplus garments trading & supply company.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved marketing to attract new customers and promote business.

• Care executive in Scope International for
• Standard Charted cards- phone banking.
• Conducted case management activities and services with multidisciplinary team.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Finalized sales, processed payments and scheduled deliveries.
• Maintained high volume of calls and met demands of busy and productive group.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.

• Met month-end reporting objectives and deadlines.
• Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
• Participated in special projects to increase productivity and make meaningful impact on company and mission.
• Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Implemented continuous improvement metrics to streamline workflows and reduce waste.
• Developed standard operating procedures and document workflows to drive current and future processes.

• For telecommunications in Hinduja Global Solutions Pvt Ltd.
• Career Objectives:
• Achieve high-standard customer satisfaction during adventuring into high performance.
• Listened to customers' questions and concerns to provide answers or responses.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Offered free products or services to pacify irate or unsatisfied customers.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Extended analysis to assist technology team efforts to escalate and resolve issues.

Selvanathan Mother’, S. Premavathi, of Birth : 23rd

37 Years Languages Known : English, Tamil, Hindi, Kannada, & Malayalam

• Elected to School Pupil Leader for BCS Jain Matric in 2001