With 11 years of experience in Retail Banking Liabilities Operations, I have successfully managed all banking operations, queries, and escalations. My extensive knowledge of AML and KYC norms enables effective communication with internal and external auditors and inspectors to ensure compliance with statutory norms and the bank's policies. I have a proven track record of conducting internal audits in line with RBI guidelines. Expertise includes account opening, outward clearing, branch operations, teller operations, and managing legal notices. Proficient in conducting internal and RBI audits while adhering to AML/KYC guidelines and improving due diligence. Skilled in generating MIS reports.
Customer service
Computer skills
Teamwork and collaboration
Team management
Supervision and leadership