Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Kumar Sourabh

Bengaluru

Summary

Certified ScrumMaster (CSM) and IIT Roorkee Alumnus with over 11+ years of IT experience, including 5+ years of dedicated expertise in Agile leadership and delivery management. Proven track record of spearheading high-stakes projects in AI-driven LMS, IoT Security, and Oil & Gas domains. Expert at orchestrating cross-functional teams, optimizing delivery workflows through Lean Six Sigma, and bridging the gap between technical complexity and business value. Committed to fostering high-performing, self-organizing teams that consistently exceed velocity and quality benchmarks.

Overview

4
4
years of professional experience
4
4
Certifications

Work History

Sr Scrum Master | Sr Manager Delivery & Support

Knowledgeflex Technologies Private Limited
Bengaluru
04.2024 - Current
Project: SmartGuard.AI – Intelligent Visitor & Community Management System

Domain: Security Solutions | IoT & Community Management
Technologies: Python (Computer Vision), AWS, IoT Sensors, QR Integration, .NET 10 (Blazor), Flutter, Dart, SOAP & REST APIs

  • Delivered an AI-enabled security and community management platform for gated communities and commercial campuses, automating visitor, surveillance, and operational workflows.
  • Led Agile delivery of computer vision and IoT-based features including intrusion, fire/smoke, weapon detection, PPE compliance, facial recognition, ALPR, and blacklist alerts.
  • Enabled visitor, staff/vendor, and vehicle management with QR-based pre-authorization, real-time alerts, and role-based dashboards.
  • Facilitated end-to-end Scrum execution for a cross-functional team (10+), ensuring sprint goal alignment and timely impediment resolution.
  • Coordinated with software teams, CCTV/biometric vendors, and stakeholders to meet security and compliance requirements.
  • Optimized visitor check-in workflows using Lean Six Sigma, achieving a 30% reduction in manual processing time.
  • Partnered with Product Owner on backlog refinement (INVEST, DoR/DoD) and used JIRA metrics to ensure transparent, predictable delivery.

Sr Scrum Master | Sr Manager Delivery & Support

Knowledgeflex Technologies Private Limited
Bengaluru
08.2023 - Current
Project: Learniflex – AI-Enabled Learning Management System (LMS)

Technologies: .NET 10 Blazor, Flutter, Dart, AI/ML, REST API, Azure DevOps, MongoDB

Project Description: An enterprise-grade, AI-driven LMS featuring Gen-AI content creation, an AI chatbot for learner support, and cross-platform accessibility. Managed the full SDLC for organizational hierarchy setup, multi-format content delivery (SCORM/Video), and predictive analytics.

Key Contributions & Achievements:

  • End-to-End Delivery Leadership: Spearheaded the development and delivery of the Learniflex ecosystem, managing the complete SDLC across web (.NET Blazor) and mobile (Flutter) platforms to drive digital training transformation.
  • Agile AI Orchestration: Directed Agile execution for complex AI capabilities, including automated content generation and AI-powered chatbots, ensuring seamless integration between AI workstreams and core modules.
  • Cross-Functional Leadership: Orchestrated a diverse team of Developers, AI Engineers, UX Designers, and QA specialists, fostering a collaborative, self-organizing culture that improved estimation accuracy.
  • Ceremony & Process Governance: Facilitated all Scrum ceremonies using Azure DevOps/JIRA, maintaining backlog health (DoR/DoD) and removing technical impediments (API/Env) to ensure consistent team velocity.
  • Data-Driven Visibility: Leveraged Agile metrics (Burndown, Velocity, Defect Trends) to provide senior leadership with transparent reporting on project health and resource utilization.
  • Stakeholder & Quality Alignment: Facilitated regular product demos and feedback loops with business stakeholders to ensure product increments remained aligned with organizational training goals.

Sr Scrum Master | Sr Manager Delivery & Support

Knowledgeflex Technologies Private Limited
Bengaluru
06.2024 - 01.2026

Project: MSS Gateway – AI-Powered Certificate & License Verification Application

Domain: Compliance & Workforce Credential Management
Technologies: Google Document AI (OCR), Kotlin (Android), Swift (iOS), Node.js, Google Cloud Platform (GCP), REST APIs, JIRA

  • Delivered an AI-powered mobile and backend compliance application to automate license and certificate verification for field-based personnel.
  • Led Agile delivery of OCR-based document processing using Google Document AI with multi-layer validation to detect expired or fraudulent credentials.
  • Successfully managed application release on Apple App Store and Google Play Store, ensuring adherence to platform and security guidelines.
  • Partnered with Product Owners and compliance stakeholders to translate regulatory requirements into automated validation rules, INVEST-compliant user stories, and clear DoR/DoD.
  • Facilitated end-to-end Scrum ceremonies within a 2-week sprint cadence, ensuring focus on high-priority compliance logic and predictable delivery.
  • Resolved technical impediments related to API latency and real-time backend synchronization, improving system reliability for remote users.
  • Championed security and fraud-governance practices, embedding validation and security checks into the Definition of Done.
  • Used JIRA Agile metrics (cycle time, defect trends) to provide transparent, audit-ready delivery insights to leadership.

Scrum Master | Associate Project Manager

Knowledgeflex Technologies Private Limited
Bengaluru
02.2023 - 12.2023
Project: Samadhan – AI-Enabled Employee Grievance Management System

Domain: HR Tech | Workforce Operations
Technologies: AI Speech-to-Text (NLP), Python, Flutter, Node.js, Cloud Telephony (Twilio), Azure DevOps, SQL

  • Delivered an AI-driven grievance management platform to automate complaint registration and resolution for large, distributed workforces.
  • Led Agile delivery of speech-to-text–based grievance intake, converting call-based complaints into structured tickets with automated categorization and assignment.
  • Enabled mobile-first grievance tracking, real-time notifications, wage slip access, and ESIC integration to improve employee transparency and experience.
  • Facilitated end-to-end Scrum execution for a cross-functional team (AI, mobile, backend), ensuring sprint goal alignment and on-time releases.
  • Partnered with HR and operations stakeholders to translate policy-driven routing logic into INVEST-compliant user stories aligned with DoR and DoD.
  • Managed multichannel integration between cloud telephony and mobile platforms, ensuring synchronized workflows and data consistency.
  • Proactively removed impediments related to audio latency and NLP accuracy, maintaining stable team velocity.
  • Leveraged Azure DevOps metrics (lead time, cycle time) to provide leadership with transparent insights into grievance resolution performance.

Scrum Master | Associate Project Manager

Knowledgeflex Technologies Private Limited
Bengaluru
12.2022 - 11.2023
Project: IOPS – Pipeline Patrolling & Incident Management Application


Domain: Oil & Gas | Infrastructure Monitoring
Technologies: GIS & GPS Tracking, Android & iOS, Web Portals, Real-Time Dashboards, Cloud Integration, Azure DevOps

  • Delivered a mission-critical pipeline patrolling and incident management platform for the Oil & Gas sector, ensuring infrastructure safety and regulatory compliance.
  • Led Agile delivery of a mobile-first patrolling application with GPS-verified routes, checkpoint validation, incident logging, and welfare/safety reporting.
  • Managed real-time GIS/GPS integration to enable accurate location tracking and live activity monitoring in control room dashboards.
  • Facilitated end-to-end Scrum execution across mobile and web workstreams, maintaining a consistent 2-week sprint cadence.
  • Partnered with operations stakeholders to translate safety and compliance requirements into INVEST-compliant user stories aligned with DoR and DoD.
  • Proactively removed impediments related to field connectivity and data synchronization, ensuring uninterrupted real-time updates.
  • Established a strong Definition of Done, including offline persistence and location accuracy testing for remote environments.
  • Provided stakeholders with delivery and operational visibility using Azure DevOps dashboards and compliance reports.
  • Coached cross-functional teams on Agile practices, improving sprint commitment reliability by 20%.

Scrum Master | Associate Project Manager

Knowledgeflex Technologies Private Limited
Bengaluru
04.2022 - 09.2023
Project: MTrainer 2.0 – Workforce Training & Compliance Management Platform

Domain: Security & Facility Management | Workforce Training
Technologies: Android & iOS (Mobile), .NET Core, MVC, MS SQL, Cloud Integration, Dashboard Analytics

  • Delivered a mobile-first training and compliance platform for large security and facility management workforces, enabling real-time field training and compliance tracking.
  • Led Scrum implementation for MTrainer 2.0, facilitating all Agile ceremonies to ensure steady and predictable mobile feature releases.
  • Partnered with Product Owners and training stakeholders to define offline training and compliance-focused user stories aligned with DoR and DoD.
  • Balanced Scrum Master and Associate Project Manager responsibilities, including sprint planning, delivery tracking, and resource utilization management.
  • Proactively resolved mobile synchronization and real-time reporting issues, maintaining stable team velocity across multiple sprints.
  • Provided delivery transparency through Agile metrics (burn-up/burn-down) and regular status reporting to senior leadership.
  • Championed quality, security, and audit compliance, ensuring the platform met stringent standards for manpower deployments.
  • Coordinated across mobile, backend, and UX teams to deliver a seamless mobile-first experience for field-based Training Officers.
  • Mentored the team on Agile practices and self-organization, achieving a 15% improvement in sprint commitment reliability.Project: MTrainer 2.0 – Workforce Training & Compliance Management Platform

Domain: Security & Facility Management | Workforce Training
Technologies: Android & iOS (Mobile), .NET Core, MVC, MS SQL, Cloud Integration, Dashboard Analytics

  • Delivered a mobile-first training and compliance platform for large security and facility management workforces, enabling real-time field training and compliance tracking.
  • Led Scrum implementation for MTrainer 2.0, facilitating all Agile ceremonies to ensure steady and predictable mobile feature releases.
  • Partnered with Product Owners and training stakeholders to define offline training and compliance-focused user stories aligned with DoR and DoD.
  • Balanced Scrum Master and Associate Project Manager responsibilities, including sprint planning, delivery tracking, and resource utilization management.
  • Proactively resolved mobile synchronization and real-time reporting issues, maintaining stable team velocity across multiple sprints.
  • Provided delivery transparency through Agile metrics (burn-up/burn-down) and regular status reporting to senior leadership.
  • Championed quality, security, and audit compliance, ensuring the platform met stringent standards for manpower deployments.
  • Coordinated across mobile, backend, and UX teams to deliver a seamless mobile-first experience for field-based Training Officers.
  • Mentored the team on Agile practices and self-organization, achieving a 15% improvement in sprint commitment reliability.

Education

Post-Graduate Certificate - Project Management

IIT Roorkee
Uttarakhand
01-2026

Bachelor of Technology - Information Technologies

Siksha 'O' Anusandhan
Bhubaneswar
06-2013

Skills

  • Project management
  • Agile methodologies
  • Team collaboration
  • Software development
  • AI integration
  • Client communication
  • Quality assurance
  • Risk assessment
  • Agile coaching
  • Scrum framework expertise
  • Team facilitation
  • Product backlog management
  • Sprint planning
  • Retrospective analysis
  • Coaching and mentoring
  • Kanban knowledge
  • Release planning
  • Backlog management
  • Backlog grooming
  • Resource allocation
  • Technical documentation
  • Jira and confluence

Languages

Hindi
Native
Native
English
Proficient (C2)
C2

Certification

Certified ScrumMaster® (CSM) | Scrum Alliance

Accomplishments

Long Service Recognition Award (2024)

Timeline

Sr Scrum Master | Sr Manager Delivery & Support

Knowledgeflex Technologies Private Limited
06.2024 - 01.2026

Sr Scrum Master | Sr Manager Delivery & Support

Knowledgeflex Technologies Private Limited
04.2024 - Current

Sr Scrum Master | Sr Manager Delivery & Support

Knowledgeflex Technologies Private Limited
08.2023 - Current

Scrum Master | Associate Project Manager

Knowledgeflex Technologies Private Limited
02.2023 - 12.2023

Scrum Master | Associate Project Manager

Knowledgeflex Technologies Private Limited
12.2022 - 11.2023

Scrum Master | Associate Project Manager

Knowledgeflex Technologies Private Limited
04.2022 - 09.2023

Post-Graduate Certificate - Project Management

IIT Roorkee

Bachelor of Technology - Information Technologies

Siksha 'O' Anusandhan
Kumar Sourabh