Summary
Overview
Work History
Education
Skills
Timeline
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Kumar Uttam Burnwal

Bengaluru

Summary

Results-driven Business Analyst with expertise in operational optimization, data-driven decision-making, and process automation. Proven track record in improving operational utilization, enhancing feature adoption, and streamlining workflows. Skilled in developing dashboards, conducting A/B testing, and leveraging data insights to drive business growth and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Senior Business Analyst

Porter
09.2023 - Current
  • Enhanced two-wheeler partner utilization by analyzing driver login patterns, profiling high-risk and top-performing partners, and mitigating fraudulent practices, resulting in improved order assignment efficiency. Introduced measures to minimize dry runs and connectivity issues, increasing Order per DAP from 3.3 to 6.7 and boosting utilization from 57% to 82%.
  • Designed a centralized SLA Penalty system to streamline partner management, automate penalties, and reduce missed actions. This reduced fraud and undercutting activities by 45% and ETA by ~3 minutes.
  • Led a strategic initiative to reduce coupon burn, cutting discount spend from 6.3% to 2.4% of revenue by identifying leakages, optimizing acquisition and retention strategies, and implementing data-driven A/B tests on discount effectiveness and customer LTV.
  • Conducted A/B testing and performed in-depth analyses to boost customer awareness and feature adoption—specifically around Cash on Delivery (COD), Proof of Delivery (POD), and partner cancellations. Additionally, I developed and monitored key performance metrics related to delivery note adoption, COD success rates, fulfillment, and cancellations, uncovering actionable insights into behavioral patterns and potential biases among driver partners.

Business Analyst

Porter
09.2022 - 08.2023
  • Spearheaded the revision of the order completion time formula, driving a strategic shift for Waypoint Orders reducing price fluctuations from 52% to 13%, significantly improving partner/customer experience.
  • Played a pivotal role in identifying business expansion opportunities by analyzing partner movement through locations data across the UAE, resulting in a 47% growth in demand and a 24% growth in supply through strategic alignment.
  • Developed a suite of strategic dashboards, including an Order Life Cycle Dashboard, Business Observability Dashboard, Partner Performance and Attendance Procedure Dashboards to enhance business tracking and operational optimization.

Data Analyst Intern (Credit Risk)

RedCarpet
04.2022 - 08.2022
  • Reduced outgoing customer calls in the Loan Servicing area by 15% and increased IVR efficacy by 35%.
  • Performing ETL on the data generated by the customers while extracting insights on a daily basis.
  • Built ML-based algorithm to monitor and identify trends for risk aversion while enabling quick targeted response.

Data Science Intern

Ineuron
03.2022 - 04.2022
  • Analyzed and processed complex data sets using advanced querying, visualization, and analytics tools.
  • Utilized Web scrapping technique to extract and organize data while preparing reports after data cleaning, data visualization, and writing insights.
  • Built hypothesis-driven & ML-based segmentation framework to understand and identify suspicious user behavior across platforms.

Education

Master's Architect in Data Science -

Intellipaat
06.2022

Bachelor of Science (B.Sc) - Economics

University of Calcutta
10-2020

Skills

  • Programming Language: Python, R, PySpark
  • Data Structure and Algorithms
  • SQL: PostgreSQL, MySQL, MS SQL Server, Snowflake, NoSQL, MongoDB
  • Data Visualization: Tableau, Power BI, Metabase
  • Machine Learning, Deep Learning, Natural Language Processing (NLP)
  • Flask/Streamlit Framework
  • Version Control: Git & Github
  • MS-Excel
  • GCP and AWS

Timeline

Senior Business Analyst

Porter
09.2023 - Current

Business Analyst

Porter
09.2022 - 08.2023

Data Analyst Intern (Credit Risk)

RedCarpet
04.2022 - 08.2022

Data Science Intern

Ineuron
03.2022 - 04.2022

Master's Architect in Data Science -

Intellipaat

Bachelor of Science (B.Sc) - Economics

University of Calcutta

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Kumar Uttam Burnwal