KUMAR VIKRAM

• Responsible for IT Program Management of Strategic/ Large IT initiatives including Digitization Program, Product development, Service Assurance, Product implementation, data migration program and business transformation projects/programs by:
• Aligning Nokia Business strategic road map of Customer Service Delivery (CSD), Customer Services Assurance, Sales, Regulatory to IT automation requirement
• Stakeholder management and communication – Engage and manage program stakeholders, cross functional departments and governance
• Prepare Annual IT Plan and road map for IT delivery for Transformation and strategic projects basis Business and goal
• Selection & handling SI partners - Driving program/projects with System Integration (SI) partner and handling distributed team
• Handling team 10+ projects members, inc Project Managers, Tech SME, CSM
• Manages multiple mid to large scale programs through a formal project management process by driving deliverables to ensure project goals, timelines and budgets are met
• Develop Program Portfolio & proposals presentations
• Keep overview of Nokia offerings in solutions / products to operator customer
• Define program/project, deliverables, milestones, structure and governance
• Manage cost center and budget, being responsible for meeting defined KPIs targets as well as reporting progress
• Drive synergies across the team by establishing best practice knowledge management, sharing and re-use
• Collaborates with cross functional team through project lifecycle and communicates project status with cross functional team and management
• Perform Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Preparing the investment proposal preparation and business case (including relevant business & IT value impact) Chooses or follows the appropriate method and tools to manage the project, in order to enhance agility and agile development methodologies, adapts appropriate agile based PM practices
• Preparing and planning scope and commitment against approved budget, schedule and quality expectations, ensuring successful accomplishment of the project/program
• Project structure, governance, cost planning, controlling and reporting, risk management, change management, communication & training
• Excellent meetings facilitator with excellent inter-personal and conflict resolving skills
• Plan, agree and manage needed resources, and allocate and assign work and responsibilities
• Contribute to the Supplier selection with vendor management
• Manage change to bring value to business through effective project and program management

Current Program :

• Aruba Next Gen WLAN(Wifi-6) Transformation[ SaaS based Solution – Budget over 10 Million+ Euros]
• Aruba NG WLAN solution transformation over 190+ sites across globe
• Deployment of Aruba wireless solution ( AP 535, AP534, 72xx Gateway , AWS Cloud Central )
• Deployment of Nethubs, Anchor Gateways & Local Gateways
• Budget Preparations and financial governance , managing CAPEX & OPEX through LE’s
• Working with PM's , Solution Architect, TD’s for TRR prep, HLD & LLD prep
• Working with Project Managers for project plan/schedules, track site wise schedule and migration
• Prepare the weekly & monthly dashboard and publish as per the schedule
• Manage Steerco and Operco and various governance
• Mitigating the issues, risks and track till closure with Project Managers
• Managed onsite/offshore teams across the globe, govern the overall program & projects status and take appropriate actions in case of any issues

• Task Taken as part of BT Initiative: - Productivity & efficiency Tool: Developed tool with Advanced Excel to measure resources Effective Utilization and productivity with accuracy of < 98%
• Best Practice Knowledge Base center : Developed process to track, measure and implement Best Practices at cross-function level
• Projects as a, :
• CMO to FMO SDWAN(Viptela) Transformation
• Key achievements: Handling the migrations of Data network of small, medium and large sites from legacy to BT network (WAN to SDWAN over IPCG technology)
• Provide end-to-end ownership for Customer addition (new service installation) / migration (Service upgrades or relocation) within committed time frame and quality
• Resource allocation and scheduling of the resources to make sure that the migration / addition is always in line with the matrices agreed
• Meet with end users to gather and analyze user and system requirements
• Develop user stories and acceptance criteria in close coordination with the product owner Analyze workflow to create process maps and isolate areas of potential improvement
• NAC Deployment (UTM Upgrade, Inline and Enforcement): NAC Implementation over 35+ sites within China
• NAC Deployment , includes, UTM Installation, Upgradation UTM Inline , Wireless & Wired Enforcement Working with TD’s for TRR prep, HLD & LLD prep Preparation of the project plan/schedules, track site wise schedule and migration Precise coordination between SMEs, technical leads, offshore, onsite Prepare the daily, weekly & monthly status reports and publish as per the schedule Manage Steerco and Operco and various governance Identification of issues, risks and track till closure or mitigation/resolution Managed onsite/offshore teams across the globe, track the projects status and take appropriate actions in case of any issues
• Firewall & ISE Transformation: ISE Implementation over 15+ sites globally
• Firewall Migration from Checkpoint to Firepower across 15 sites globally Worked with Pre-sales team for SOW defining Preparation of the project plan/schedules, track site wise schedule and migration Precise coordination between SMEs, technical leads, offshore, onsite Prepare the daily, weekly & monthly status reports and publish as per the schedule Manage Steerco and Operco and various governance Identification of issues, risks and track till closure or mitigation/resolution Managed onsite/offshore teams across the globe, track the projects status and take appropriate actions in case of any issues

• Project Taken as part of iLabs Initiative:
• Red Sea Project: cleaning the Recurring Alerts on Netcool Monitoring tool
• Alert appeared from Platforms & the Underlying Infrastructure
• PCI 2016 : Worked as PM for PCI 2016 Audit (Payment Card Industry)
• Redmine to JIRA migration : Working on Migration project of Redmine ticketing system to JIRA
• Key Responsibilities:
• Work closely with platform engineering to understand application roadmaps and requirements
• Partner with operations engineers to create product life cycle plans for implementation of robust application services onto the platform
• Establish and maintain the product overall vision, scope, design, schedule, budget, and resource plan
• Analyzed customer needs, requirement elicitation, establish robust product roadmap strategy that captures entire product lifecycle – from concept through maturity and eventually to retire stage
• Wrote Product Description Documents, created initial mockups, and worked with cross - functional stakeholders to define GTM strategy, pricing models and product launch
• Served as primary interface with engineering team, design team to define solutions, including go-to-market and post-launch feedback loops
• Work with stakeholders to understand and to help establish business priorities and work with teams to prioritize efforts
• Work on design impacts around compliance requirements (PCI, ISO, etc.) and escalate areas of concern back to the product teams, stakeholders, and information security team
• Create a sense of urgency as appropriate, and drive infrastructure deployment teams to meet business requirements and established timelines
• Proactively manage issues and risks at the project and program level, and employ appropriate mitigation strategies
• Establish regular cadence of communication with key stakeholders and escalate the issues and risks appropriately
• Conduct Architectural Review Board meeting to review the new Product/Service addition to existing architecture, based on Scope of design, Arch diagram, Capacity requirements, VIP’s and ACL’s, Threat Models, OCD’s, etc.

• Acknowledged for efficient management of projects worth $3-4 Million in a matrix based organization
• Twice recipient of ITO Rockstar and Best Performer Awards
• Instrumental in implementation of two projects on process improvement leading to significant enhancement in service quality
• Project Taken as part of HP Initiative:
• Handled Life Cycle of Strategic Enterprises Services – Cloud Capability project as Project Manager
• Handled Life Cycle of V-Connect-A Vow Connect initiative as Project Manager
• Handled Life Cycle of AMEX Network Service Management Hygiene Project as Project Manager
• Handled Life Cycle Management Projects of HP & Cisco devices(IOS Upgrade, EOS,EOL)

• Responsible for project delivery of networking solutions for Global customers of Vanco
• Provide end-to-end ownership for Customer addition (new service installation) / migration (Service upgrades or relocation) within committed time frame and quality
• Resource allocation and scheduling of the resources to make sure that the migration / addition is always in line with the matrices agreed
• Use a formal process to estimate times for all activities sequence them and then prepare the schedule
• Control performance to meet the deliverables according to the schedule.

• Worked as Shift-In charge, handled team of 30 agents
• Managing complete shift
• Handled queries of the enterprise customers regarding their network problems related to Lease Lines, Internet, MPLS & IPLC circuits
• Technical troubleshooting for Clear Channel circuits through alarm checking & Loop testing from NMS (ECI & Nortel)
• Checking the media level alarms at the NMS to identify the point of failures in the fiber part of the circuit at both national & international levels

• Second level technical troubleshooting for an UK based ISP (BT & Tiscali )
• Acting as Mentor to assist team members in the troubleshooting
• Configuration of Linksys & Dlink routers at customer end
• Taking pre & post shift briefings to update the team with the latest process developments.

• To setup the Local area network (LAN) in complete infrastructure with multiple Points of Machines and Servers
• To maintain the LAN System and troubleshoot the network issues
• Installation & Maintenance of OS and Applications
• ACADEMICS