Kumar V M S Akarapu
General Manager
Visakhapatnam
Summary
Dynamic and seasoned professional with 36 years of experience steering innovative ventures to successful outcomes. Proven track record of developing and implementing business strategies, driving growth, and fostering strong client relationships. Adept at navigating complex challenges and seizing opportunities in rapidly evolving markets. Demonstrated leadership in scaling businesses from inception to maturity, with a deep understanding of both operational and strategic aspects. Known for a visionary approach, unwavering dedication, and a passion for mentoring emerging talent.
Overview
36
36
years of professional experience
4
4
Certifications
Work History
General Manager Indian Operations
Comtronus LLP
08.2019 - 10.2024
- Site location, setting up infrastructure, liaising with government agencies and setting up business operations in India
- Oversee day-to-day company operations
- Define and implement operations strategy, structure, and processes
- Manage the quarterly and annual budgeting process and P&L responsibilities
- Monitor performance to proactively identify efficiency issues and propose solutions
- Maintain a working knowledge of all phases of operations
- Coordinate support to operations throughout the business
- Interview, hire, train, and mentor the operations management team
- Provide regular performance updates to the senior leadership team
Freelancer
Self-employeed
01.2014 - 07.2019
- Freelancing on US health care process optimizations and quality initiatives implementation
Senior Manager
Inventurus Knowledge Solutions (IKS Health)
04.2013 - 01.2014
- Inventurus Knowledge Solutions is a leading health care Revenue Cycle Management (RCM) provider.
- Led the six-sigma practice and delivered an enterprise-wide process 'Centre of Excellence'
- Implemented a continuous improvement program to identify bottlenecks and improve customer experience
- Worked on boarding program for new hires, Responsible for grading the training requirement for employees, Responsible for creating career development plans for workforce
Principal Consultant
Confluence Business Solutions Pvt Ltd
09.2012 - 04.2013
- Confluence Business Solutions delivers offshore services to clients' around the world
- Delivered six sigma in their solution delivery practice
- Developed a methodology for Accounts Receivable to improve collections
- Supported pre-sales area in managing client expectations
- Consulted for following clients:
- SKS Microfinance Hyderabad
- Hetero Drugs Hyderabad
- ITC Bhadrachalam
Assistant Manager
HSBC Technological Services
03.2010 - 04.2012
- HSBC Technological Services is an in-house service delivery optimization function which manages best practice in process management and delivery across HSBC Technology globally
- Part of the re-engineering team to review and reduce cycle time and error rate across the credit card lifecycle including Fraud Charge Backs, Disputes, Maintenance and General Enquiries by 40 % to uplift profitability and enable easier transition to supplier
- Worked along with that design consultants on work flow management of HSBC have implemented the suggested TO BE process flows
- Ensured continuous interaction with all the stakeholders, to ensure that the pain areas could be worked upon for improving service levels
- Re-engineered Credit card maintenance and general enquiries processes to reduce the turnaround time
- Mapped 'AS IS' and 'TO BE' process information in consultation with process stake holders with the help of Metastorm Provision tool (Open Text)
- Defined key process performance indicators in line with R2 Business Process standards
- Assisted in execution of processes performance improvements in the areas of cost, customer experience or risk
Subject Matter Expert
HSBC Technological Services
12.2005 - 03.2010
- Migrated 5 complex business processes remotely without time and cost over-run
- Trained the staff to ensure that the business processes migration is successful
- Led workshops to investigate areas of business process failure
- Performed root cause analysis to customer complaints
- Recommended process improvements which resulted in a significant increase in customer satisfaction and product profitability
- Facilitated cross-business teams generating and evaluating business improvement ideas aimed at achieving best-in-class performance levels
Manager Projects & Coordination
Raasi Refractories Limited
04.2004 - 11.2005
- RAASI Refractories is one of the leading refractory manufacturer, exporter and service provider with units across India
- Led cross-functional teams to develop and implement new product life-cycle process
- Initiated and completed a Six Sigma Green Belt Project which reduced operating cost, which resulted in a savings of INR 13 million per month
- Optimized resource utilization for the manufacturing unit without hampering the production output
- Delivered handled projects worth INR 500 million
- Responsible for product costing and optimization of production throughput
- Negotiated agreements with workers unions successfully
Senior Non Commissioned Officer
Indian Air Force
10.1988 - 11.2004
- Over 15 years of functional & supervisory experience in managing projects and large programmes of work involved in various cross functional teams
- Implemented cost saving projects in Airfield, Aircraft operations and Meteorological Services
Education
Master's - Business Administration And Management
IGNOU
New Delhi06-2001
Master of Commerce - Banking
Andhra University
Visakhapatnam, India03-1997
Bachelor of Commerce - Cost Accountancy
Andhra University
Visakhapatnam, India07-1991
Skills
- Lean Six Sigma Black Belt Certified
- Competent in change management
- Exceptional communicator
Operations management
Collaborative team management
Business development
Leadership and team building
Effective leader
Expense control
Budget analysis
Strategic planning
Client relations
Organizational development
Risk management
P&L management
Business administration
Account management
Process improvements
Administrative skills
Client account management
Troubleshooting expertise
Succession planning
Staff training
Risk mitigation
Change implementation
Performance improvements
Bilingual
Facility management
New business development
Certification
Open Text (Metastorm ProVision) 6.2.1
Awards
Best Place to Bank HSBC Process Level and Customer Experience Project Implementation - 2008, Contribution to Service Excellence HSBC GSC Vizag – 2008, Annual Special Recognition Award for the years 2006 and 2007 at HSBC GSC Vizag, Was conferred as First Ultra Skilled Airmen in Trade and Development (USTAD) in the year 2002, Air Officer Commanding in Chief's commendation for reduction of time and money in runway calibration 2001, Chief of Air Staff Commendation in process improvement and cost saving in Meteorological Services 2000
Timeline
General Manager Indian Operations
Comtronus LLP
08.2019 - 10.2024
Freelancer
Self-employeed
01.2014 - 07.2019
Senior Manager
Inventurus Knowledge Solutions (IKS Health)
04.2013 - 01.2014
Principal Consultant
Confluence Business Solutions Pvt Ltd
09.2012 - 04.2013
Assistant Manager
HSBC Technological Services
03.2010 - 04.2012
Subject Matter Expert
HSBC Technological Services
12.2005 - 03.2010
Manager Projects & Coordination
Raasi Refractories Limited
04.2004 - 11.2005
Senior Non Commissioned Officer
Indian Air Force
10.1988 - 11.2004
Master's - Business Administration And Management
IGNOU
Master of Commerce - Banking
Andhra University
Bachelor of Commerce - Cost Accountancy
Andhra University
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