Kumar Abhishek Shankar
Hotel & Restaurant Management/Food & Beverage/Customer Service Professional
Ras Al-Khaimah,RK
Summary
Working in the hospitality industry over the last 25+ years, I have developed a passion for providing top-quality customer service, a Dynamic Hotel Manager with a proven track record at Camphor Hotel LLC, excelling in budget management and guest satisfaction enhancement. Spearheaded marketing strategies that boosted brand visibility and revenue. Adept at staff training and fostering teamwork, driving operational efficiency while maintaining high service standards. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Hotel Manager
CAMPHOR HOTEL LLC
04.2021 - Current
- Oversaw daily hotel operations, ensuring efficient service delivery and adherence to established quality standards.
- Implemented staff training programs that enhanced team performance and improved guest satisfaction ratings.
- Managed budgeting processes and resource allocation, resulting in optimized operational efficiency across departments.
- Developed and maintained strategic partnerships with local vendors to enhance service offerings and guest experiences.
- Coordinated marketing strategies to promote hotel services, successfully enhancing brand visibility and attracting new clientele.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
Hotel General Manager
CAPITAL HOTEL LLC
08.2010 - 03.2021
- Managed a diverse team of department heads, fostering collaboration to streamline hotel operations and improve service delivery.
- Spearheaded marketing initiatives that increased local partnerships, enhancing brand visibility and driving revenue growth through new customer segments.
- Analyzed financial reports and market trends to inform strategic decision-making, optimizing resource allocation and driving profitability.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Developed and implemented promotional strategies to increase occupancy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Developed and implemented cost control measures that significantly reduced expenses while maintaining service quality and guest satisfaction.
Restaurant Manager
Café OZ, (Café & Bar)
05.2009 - 06.2010
- Developed and implemented staff training programs, enhancing team performance and ensuring consistent customer service excellence.
- Oversaw daily restaurant operations, maintaining high standards of food quality and service while optimizing staff efficiency.
- Managed inventory processes, reducing waste and ensuring adequate stock levels to meet customer demand effectively.
- Cultivated a positive work environment by promoting teamwork and open communication among staff, resulting in improved morale.
- Analyzed customer feedback and operational metrics to identify areas for improvement, driving enhanced guest satisfaction.
Food and Beverage Manager
Golfworx Ventures Pvt. Ltd
05.2008 - 04.2009
- Developed and implemented comprehensive beverage programs, enhancing guest experience and operational efficiency across multiple venues.
- Coordinated staff training sessions to improve service standards, resulting in increased customer satisfaction and repeat business.
- Analyzed inventory management processes, optimizing supply chain logistics and minimizing waste in food and beverage operations.
- Established and maintained relationships with vendors, negotiating contracts that ensured cost-effective procurement of quality products.
- Conducted market research to identify food and beverage trends, adapting offerings to meet evolving customer preferences.
Food and Beverage Manager
Park Land Group of Hotels & Resorts Ltd
06.2007 - 05.2008
- Led daily operations of food and beverage services, ensuring high standards of quality and customer satisfaction.
- Developed and implemented training programs for staff, enhancing service efficiency and operational performance.
- Coordinated event planning and execution, resulting in seamless service delivery and positive guest experiences.
- Streamlined inventory management processes, optimizing stock levels and reducing waste in food and beverage supplies.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Food Service Supervisor
Crieff Hydro Hotel,
06.2006 - 06.2007
- Supervised daily food service operations, ensuring compliance with health and safety standards to maintain quality.
- Trained and mentored new staff on service protocols, enhancing team efficiency and performance consistency.
- Coordinated inventory management, ensuring optimal stock levels to prevent shortages and reduce waste.
- Implemented improved service procedures, leading to faster meal preparation and higher customer satisfaction.
- Monitored food quality and presentation, addressing issues promptly to maintain high standards of service.
- Collaborated with kitchen staff to streamline workflows, resulting in more efficient meal service during peak hours.
Food and Beverage Assistant
Hotel Yak & Yeti (5 Star Deluxe)
08.2003 - 09.2004
- Assisted in delivering exceptional dining experiences by efficiently managing guest orders and ensuring timely service.
- Collaborated with kitchen staff to maintain high standards of food presentation and quality, enhancing customer satisfaction.
- Trained and mentored new staff members on service protocols and menu offerings, fostering team cohesion and efficiency.
- Implemented inventory management practices to ensure adequate stock levels while minimizing waste and costs.
Food Service Assistant
The Jass Oberoi (5 Star),
05.2001 - 03.2003
- Prepared and served high-quality meals while maintaining cleanliness and organization in dining areas, enhancing guest satisfaction.
- Assisted in the training of new staff on food safety standards and customer service protocols, ensuring compliance with regulations.
- Collaborated with kitchen staff to streamline food preparation processes, improving efficiency and reducing service times during peak hours.
- Monitored inventory levels and restocked supplies in a timely manner, ensuring consistent availability of essential ingredients and materials.
Education
Bachelor of Arts - Hospitality Administration And Management
Thames Valley University
Ealing, London, United Kingdom 05.2001 -
Diploma in Hotel Management & Catering Technology - Hospitality And Tourism Management
Institute of Hotel Management
Patna, Bihar, India 05.2001 -
Bachelor's of Commerce B.Com. (Accounts Hon’s) -
Patna University
Patna, Bihar, India 05.2001 -
Diploma in Financial Management. -
All India Institute of Management Studies
Chennai, India 05.2001 -
Advance Diploma in Computer & Application - Computer Applications Development
North India Computer & Electronics
Patna, India 05.2001 -
Higher Secondary (10+2 /PCM) - Science Education
A.N. College (BIEC)
Patna, India. 05.2001 -
Secondary Education (10TH) - Secondary Education
B B N HIGH SCHOOL (BSEB)
Patna, Bihar 05.2001 -
Skills
Hotel operations management
Timeline
Hotel Manager
CAMPHOR HOTEL LLC
04.2021 - Current
Hotel General Manager
CAPITAL HOTEL LLC
08.2010 - 03.2021
Restaurant Manager
Café OZ, (Café & Bar)
05.2009 - 06.2010
Food and Beverage Manager
Golfworx Ventures Pvt. Ltd
05.2008 - 04.2009
Food and Beverage Manager
Park Land Group of Hotels & Resorts Ltd
06.2007 - 05.2008
Food Service Supervisor
Crieff Hydro Hotel,
06.2006 - 06.2007
Food and Beverage Assistant
Hotel Yak & Yeti (5 Star Deluxe)
08.2003 - 09.2004
Food Service Assistant
The Jass Oberoi (5 Star),
05.2001 - 03.2003
Bachelor of Arts - Hospitality Administration And Management
Thames Valley University
05.2001 -
Diploma in Hotel Management & Catering Technology - Hospitality And Tourism Management
Institute of Hotel Management
05.2001 -
Bachelor's of Commerce B.Com. (Accounts Hon’s) -
Patna University
05.2001 -
Diploma in Financial Management. -
All India Institute of Management Studies
05.2001 -
Advance Diploma in Computer & Application - Computer Applications Development
North India Computer & Electronics
05.2001 -
Higher Secondary (10+2 /PCM) - Science Education
A.N. College (BIEC)
05.2001 -
Secondary Education (10TH) - Secondary Education
B B N HIGH SCHOOL (BSEB)
05.2001 -