Kumar Aryan
Customer Support Specialist
Bangalore , Karnataka
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IPT Account Manger
Simply Vyapar app pvt .ltd
Bangalore (Karnataka)
08.2022 - Current
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Secured private information to maintain customer confidence and protect operations.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Communicated well with broad range of professionals to promote [Product or Service].
- Worked independently with minimal supervision.
- Generated advertising brochure for vendor use.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
Business Development Executive
Betterhalf Pvt.Ltd
Bangalore (Karnataka)
04.2022 - 08.2022
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Conducted market research to discover new leads, opportunities and messaging.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Floor Manager
Lakme Salon
Ranchi (Jharkhand)
02.2021 - 04.2022
- Developed and generated daily, weekly and monthly service and sales reports with Zenoti .
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used Microsoft Word and other software tools to create documents and other communications.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Supervised guests at front counter, answering questions regarding products.
Sales Executive
Ultratech cement
Patna (Bihar)
10.2019 - 02.2021
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Analyzed sales data and kept up to date with market trends.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Built lasting relationships with clients through outstanding customer service interactions.
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
Education
Bachelor of Commerce -
Patna University
Patna (Bihar) 07.2018 - 07.2022
Intermediate in Commerce -
BD Collage
Patna (Bihar) 04.2016 - 03.2018
Matriculation -
BPL Residential Public School .
Patna (Bihar) 04.2013 - 04.2016
Skills
Accounting knowledge
Product and service sales
Cash Handling
Self-Motivated
Attention to Detail
Critical Thinking
MS Office
Planning and Coordination
Multitasking Abilities
Active Listening
Store opening and closing
Stock management
Employee training
Business planning
Staff Management
Sales and marketing
Certification
Diploma In Computer Application
Timeline
IPT Account Manger
Simply Vyapar app pvt .ltd
08.2022 - Current
Business Development Executive
Betterhalf Pvt.Ltd
04.2022 - 08.2022
Floor Manager
Lakme Salon
02.2021 - 04.2022
Sales Executive
Ultratech cement
10.2019 - 02.2021
Bachelor of Commerce -
Patna University
07.2018 - 07.2022
Intermediate in Commerce -
BD Collage
04.2016 - 03.2018
Matriculation -
BPL Residential Public School .
04.2013 - 04.2016