Kumar Ashwan Singh

• Identified potential customers and developed appropriate sales strategies to increase revenue.
• Collaborated with the marketing department to create targeted campaigns for specific customer segments.
• Established relationships with key decision-makers in target organizations.
• Developed presentations, proposals, and other materials to support the sales process.
• Maintained accurate records of all sales activities in CRM software system.
• Performed cold-calling activities to generate new business opportunities.
• Performed 60+ calls and 80+ activities per day.
• Exceeded quarterly sales targets by an average of 50% throughout the quarter, demonstrating a consistent ability to surpass performance expectations.
• Supported account managers in developing existing client accounts by providing additional services.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Pre-investigate the accounts using the TUB methodology.

• Conducted outbound prospecting activities, including cold calling and email campaigns.
• Performed 120+ cold calls a day and 470+ cold calls in a week.
• Handled 10+ customer interactions in the chat process per day.
• Identified key decision makers and engaged them through targeted outreach tactics.
• Developed an in-depth understanding of customer needs by engaging in meaningful conversations with prospects.
• Maintained accurate records of all client interactions using Salesforce CRM software.
• Implemented best practices for lead nurturing processes such as email campaigns or drip sequences.
• Participated in brainstorming sessions focused on improving existing sales strategies.
• Trained successful lead development personnel to optimize marketing performance and learn the industry.
• Provide detailed information to ensure a seamless transition from lead generation to sales engagement.

• Handled 70+ customer interactions in the chat process per day, giving detailed,personalized, friendly, & polite service to ensure customer retention.
• Processed orders, returns, exchanges, and refunds efficiently according to company policies.
• Participated in team meetings to discuss strategies for improving customer satisfaction levels.
• Answered customers' questions about services and products offered at Amazon India.
• Engaging with customers to confirm or clarify information and calming angry customers as needed.
• Building relationships with customers and other call center agents. Appropriately using software, databases, scripts, and tools.
• Taking part in training and other learning opportunities.
• Provided technical assistance related to product installation or operation when needed.
• Handled 40+ calls as a technical support executive and do troubleshooting for defective electronic items.

• Verify the authenticity and accuracy of the documents submitted by loan applicants, including identification, income, employment, and other relevant documents.
• Communicate with loan applicants to request additional information or clarification on documents.
• Verify contact information and ensure effective communication throughout the verification process.
• Confirm the employment details provided by applicants, including job position, duration, and income.
• Verify the income details declared by applicants through pay stubs, tax returns, or other financial documents.
• Conduct background checks to verify the criminal history, if applicable.
• Identify and investigate any potential fraudulent activities or misrepresentations in the loan application.
• Collaborate with loan underwriters, processing teams, and other departments to ensure a smooth and efficient loan approval process.
• Work within specified timeframes to complete the verification process and contribute to the timely processing of loan applications.

• Shipment Booking

• Cargo Receipt and Container Load Plan

• House B/L (HBL) or Forwarder Cargo Receipt (FCR) and Invoice

• Carrier Master B/L (MBL)

• Customs Declaration and HBL/FCR Issuance

• Job Cost Input and Debit Note/Credit Note Issuance