Kumar Ashwan Singh
Banglore
Summary
Experienced Inside Sales Representative with a demonstrated proficiency in lead generation, strategic communication, and relationship building. Boasts a strong sales background, excelling in prospect identification, crafting compelling value propositions, and accelerating revenue growth. Proficient in CRM software, recognized for adaptability, effective problem-solving, and a proactive, goal-oriented work approach. A pivotal asset for business development, known for establishing enduring client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Representative
Cisco @ Webhlep + concentrix
Bengaluru
07.2024 - Current
- Submit, review, and track deal approvals in Cisco Commerce Workspace (CCW).
- Collaborate with deal creators and internal stakeholders to ensure accurate and timely approvals.
- Resolve submission errors and escalate issues to appropriate teams when necessary.
- Ensure compliance with company policies and approval thresholds for pricing adjustments.
- Facilitate communication with stakeholders for deal amendments, extensions, or approvals.
- Generate and analyze reports on deal performance and pipeline metrics.
- Address customer concerns related to deal approvals, pricing, or expiration.
- Ensure exceptional customer experience by resolving issues promptly.
Account Development Representative @ Cisco Systems
Webhelp India Private Limited
Bengaluru
11.2022 - 03.2024
- Discovered potential leads and worked collaboratively on tailored marketing initiatives aimed at B2B sales.
- Built relationships with key decision-makers to achieve sales goals.
- Developed sales materials and maintained CRM records
- Performed 60+ cold calls and 80+ activities per day.
- Consistently exceeded quarterly sales targets by 50%
- Supported account managers in expanding client accounts
- Providing training and education about the process to new employees.
Lead Development Representative @ Cisco Systems
Webhelp India Private Limited
Bengaluru
10.2021 - 10.2022
- Executed outbound prospecting efforts by engaging in cold calling and implementing email campaigns to connect with B2B leads.
- Averaged 120+ cold calls a day and 470+ calls weekly
- Managed 10+ customer interactions daily through chat.
- Identified decision-makers by doing market research using sales tools.
- Developed deep understanding of customer needs through meaningful conversations
- Recorded all interactions accurately using Salesforce CRM
- Ensured a smooth transition from lead generation to sales engagement by providing detailed information.
Customer Support /Sales Executive @ Amazon
Concentrix
Ranchi
07.2020 - 09.2021
- Managed 70+ daily customer interactions through chat with personalized and friendly service.
- Contributed to team meetings to improve customer satisfaction.
- Addressed inquiries about services and products at Amazon India.
- Strengthened relationships with customers and eased their annoyance.
- Participated in training and learning opportunities.
- Provided technical assistance, including troubleshooting, for defective electronic items during 40+ calls as a technical support executive.
Education
Master's in Data Science - Data Processing
Top Mentor
Pune06-2023
Bachelor of Arts - Economics
Gossener College
Ranchi06-2018
Intermediate in Arts -
Gossener College
Ranchi05-2015
Skills
- Sales and Territory Management
- Cold-Calling
- CRM Proficiency
- Pipeline Management
- Research Skills
- Adaptability
- Technological Proficiency
- Microsoft Excel
- Powerpoint
- MS word
- Outreach
- Salesforce
- Outlook
- Salesforce
- Persistence
Certification
- Cold Calling Guide: Be Confident Selling Over the Phone
- Cisco Meraki FIT Level One
- Cisco Meraki FIT Level Two
- IMPACT Ready
Education and Training
other,Ranchi,other,Ranchi,other,Pune
Accomplishments
- 3rd Topper in Intermediate in College.
- Best Punctual Employee of the Quarter.
- 4 times Employee of the month
- 2 times winner of Call Blitz @ APJC
- Highest cold caller in a week @ APJC
- Winner of highest activities for non-hand raiser @ APJC
- 2 times winner of Call Blitz @ APJC
- Highest cold caller in week @ APJC
- Winner of highest activities for non-handraiser @ APJC
Skills
- Research Skills
- Persistence
- Adaptability
- Technological Proficiency
- Microsoft Excel
- Powerpoint
- MS word
- Outreach
- Salesforce
- Outlook
Awards
- 2 times winner of Call Blitz @ APJC
- Highest cold caller in week @ APJC
- Winner of highest activities for non-handraiser @ APJC
- Higehest booking in a quarter - $700K
Timeline
Business Development Representative
Cisco @ Webhlep + concentrix
07.2024 - Current
Account Development Representative @ Cisco Systems
Webhelp India Private Limited
11.2022 - 03.2024
Lead Development Representative @ Cisco Systems
Webhelp India Private Limited
10.2021 - 10.2022
Customer Support /Sales Executive @ Amazon
Concentrix
07.2020 - 09.2021
Master's in Data Science - Data Processing
Top Mentor
Bachelor of Arts - Economics
Gossener College
Intermediate in Arts -
Gossener College
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