Kumar Ayush Swarnkar
Hyderabad
Summary
Results-driven banking professional with 1.8 years of experience in customer relationship management, client retention, and financial services. Proven ability to build strong client relationships, resolve issues efficiently, and deliver personalized banking solutions. Adept at cross-selling banking products, improving customer satisfaction, and ensuring compliance with banking regulations. Strong analytical, communication, and problem-solving skills with a commitment to delivering exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
Relationship Manager
ICICI Bank
Hyderabad
08.2023 - Current
A Relationship Manager (RM) in banking is like a trusted financial advisor for customers whether they’re individuals (retail banking) My main job is to build strong relationships, understand clients’ customer's query by resolving them end to end, and offer the right banking products and services.
Helps Customers with Banking Needs
Guides clients on accounts, credit card, and other services.
Solves problems quickly (e.g., fixing transaction issues and statements related query).
Builds Trust & Satisfaction
Listens to customer concerns and provides personalized solutions.
Ensures clients feel valued and supported.
Education
BBA - Business Management
Cimage Professional College
Patna07-2022
Intermediate - Science
+2 MCV
Gidhaur03-2019
Skills
- Team collaboration
- Customer service
- Relationship management
- Product knowledge
- Wealth management
LANGUAGES KNOWN
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner (A1)
A1
HOBBIES
- Cooking
- Travelling
- Listening to music
DECLARATION
I hereby declare all the above given information is true to the best of my knowledge and belief.
Timeline
Relationship Manager
ICICI Bank
08.2023 - Current
BBA - Business Management
Cimage Professional College
Intermediate - Science
+2 MCV
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