Summary
Overview
Work History
Education
Skills
Timeline
Software
Certification
Hi, I’m

Kumar Chetan

Program Manager (H.R Intervention's)-O.D- Piramal Swasthya
Patna
Kumar Chetan

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

17
years of professional experience
5
Certificates

Work History

Piramal Swasthya Management And Research Institute
Patna

Human Resources Manager
01.2023 - Current

Job overview

  • Performance Management : Ability to oversee and improve employee performance.
  • Employee Engagement : Skill in fostering a positive work environment and promoting employee satisfaction.
  • HRIS (Human Resources Information Systems) : Proficiency in managing and leveraging HR technology for efficient processes
  • Interpersonal Skills : Strong ability to communicate and interact effectively with employees and stakeholders.
  • Communication : Aptitude for clear and effective communication, both written and verbal.
  • Decision-making : Capability to make informed and timely decisions in HR matters.
  • Training and Development : Skill in designing and implementing training programs to enhance employee skills.
  • Empathy : Ability to understand and empathize with employees' concerns and needs.
  • Appreciative Inquiry : Facilitated process to identify an organization's strengths and leverage them for positive change.
  • Process Consultation : Assisting teams or individuals to understand and improve their work processes.
  • Team Development Interventions : Activities aimed at enhancing team dynamics and collaboration.
  • Large Group Interventions : Involving entire departments or organizations in collaborative problem-solving or planning sessions.
  • Coaching : Providing one-on-one guidance and support to individuals or teams to improve performance and achieve organizational goals
  • Devised hiring and recruitment policies for 11x10=110x5=550, of all kind of profiles

Going to School
Patna

Human Resources Manager
07.2021 - 01.2023

Job overview

  • New Hire Onboarding and Documentation : Efficiently manage the onboarding process for new hires, ensuring seamless integration into the organization while maintaining accurate documentation.
  • Policy Induction Workshops : Conduct comprehensive policy induction workshops for new recruits and quarterly sessions for HR and Admin staff to ensure alignment with organizational policies and procedures.
  • Employee Records Management : Compile and regularly update employee records to maintain accurate and up-to-date information.
  • Reference Check Management : Oversee the reference check process for potential employees to ensure the recruitment of qualified and reliable candidates.
  • Attendance and Leave Management : Manage attendance records and leave applications for all employees, ensuring compliance with organizational policies and labor laws.
  • Employee Learning and Training Coordination : Coordinate and manage the employee learning and training calendar, ensuring timely delivery of training programs to enhance skill development.
  • HR Reporting : Generate various HR reports covering the employee lifecycle from joining to exit, providing insights for decision-making and strategic planning.
  • Day-to-Day HR Operations Assistance : Assist with the day-to-day operations of HR functions and duties to ensure smooth workflow and timely completion of tasks.
  • Employee Retention and Satisfaction : Implement strategies to enhance employee retention and satisfaction, contributing to a positive work culture and high-performance teams.
  • District-level Engagement and Entrepreneurship : Engage with district teams through frequent travel to facilitate training, recruitment, and team meetings, while also liaising with government officials and identifying new entrepreneurs to support entrepreneurial initiatives at a large scale.

Nephonine Solutions Private Limited
Bengaluru

Human Resources Manager
12.2020 - 07.2021

Job overview

  • Employee Claims Management : Oversaw and managed all employee claims, ensuring fair and timely resolution, including performance-related issues and incidents of harassment.
  • HR Efficiency Enhancement : Implemented strategies to streamline HR processes, conducted new hire orientations, and provided comprehensive onboarding and training for a sizable workforce of 174 new employees.
  • Succession Planning : Developed succession plans and career progression paths for all employees, ensuring talent retention and organizational stability.
  • Interdepartmental Communication Enhancement : Acted as a liaison between various business divisions to enhance communication channels and foster collaboration.
  • Personnel Demand Forecasting : Forecasted future personnel needs and devised proactive strategies to meet organizational objectives efficiently.
  • Policy Guidance and Harmonization : Provided guidance on HR policies and procedures, ensuring consistency in responses, conducting appropriate investigations, and resolving grievances effectively.
  • Onboarding and Training Facilitation : Conducted engaging onboarding sessions and provided on-the-job training, enhancing employee understanding of job roles and skill development.
  • Executive Leadership Meetings : Led weekly meetings with executive leadership to identify areas for improvement, set strategic milestones, and tailor products/services to meet market demands.
  • Stakeholder Communication : Maintained positive communication with B2B clients and vendors, focusing on prompt problem resolution and fostering strong business relationships.
  • Market-Trend Adaptation : Stayed abreast of current market trends and adapted HR strategies accordingly to ensure alignment with the dynamic business environment.

Nudge LifeSkills Foundation
New Delhi

Regional Manager Community Engagement-HR
06.2018 - 07.2020

Job overview

  • Operational Improvements : Spearheaded initiatives to enhance operational efficiency, resulting in cost savings and increased profit margins.
  • Attendance Management : Placed special emphasis on punctuality and maintained outstanding attendance records, setting a high standard for workforce reliability.
  • Quality Assurance Management : Oversaw a comprehensive quality assurance program, conducting on-site evaluations, internal audits, and customer surveys to ensure service excellence.
  • Industry Trends Monitoring : Monitored social media and online sources to stay abreast of industry trends, facilitating proactive adaptation of HR strategies.
  • Data Analysis for Forecasting : Gathered and analyzed data on energy production to identify trends, forecast changes, and develop more effective HR models.
  • Business Process Formalization : Analyzed activity steps to identify existing business processes for formalization, ensuring streamlined operations.
  • Process Change Evaluation : Evaluated the impact of process changes on overall operations and determined return on investment to optimize HR initiatives.
  • Data-Driven Decision Making : Gathered and analyzed large datasets to project improvement opportunities and drive data-driven HR decisions.
  • Market-Responsive Adaptation : Responded promptly to market shifts by implementing changes to corporate HR processes to maintain competitiveness.
  • Change Management Advocacy : Promoted organizational change through positive promotion, demonstrating benefits, and engaging stakeholders interactively to ensure smooth transitions.

Automoda- Vespa
Patna

Manager-Service Sales
06.2016 - 06.2018

Job overview

  • Cross-Training for Team Agility : Implement cross-training initiatives among sales teams to enhance agility and performance.
  • Supplier Evaluation and Management : Evaluate suppliers based on quality, timeliness, and compliance to ensure cost control and operational efficiency.
  • Dynamic Job Assignment : Adjust job assignments and schedules to align with evolving business needs, incorporating employee expertise and customer requirements.
  • Cost Control and Budget Optimization : Control costs and optimize spending by restructuring budgets for labor, assets, inventory, and technology upgrades.
  • Team Training and Guidance : Provide training and guidance to HR team members to maintain high productivity and meet performance metrics.
  • Staff Hiring, Training, and Mentorship : Recruit, train, and mentor staff to enhance their effectiveness and contribute to organizational goals.
  • Inventory Management : Conduct monthly inventories of raw materials and components to ensure smooth operations and adequate stock levels.
  • New Employee Training : Develop and deliver comprehensive training programs for new employees to meet job requirements effectively.
  • Strengths-Based Task Assignment : Evaluate employees' strengths and assign tasks accordingly, leveraging their experience and training for optimal performance.
  • Performance Evaluation and Improvement : Implement processes for continuous performance evaluation and improvement, aligning individual and team goals with organizational objectives.

Babajob.com
Bengaluru

Regional Sales Manager
11.2015 - 06.2016

Job overview

  • Sales Team Leadership : Led and motivated a high-performing sales team to exceed targets, driving revenue growth and achieving sales goals.
  • Talent Development and Retention : Maintained a record of promoting employees to leadership positions while minimizing turnover, fostering a culture of growth and stability within the sales team.
  • Market Analysis and Strategy Adjustment : Monitored customer buying trends, market conditions, and competitor actions to adapt sales strategies effectively and ensure alignment with market demands.
  • Effective Sales Presentations : Delivered benefit-oriented and polished presentations, resulting in dramatic revenue growth across multiple sales channels.
  • Performance Evaluation and Goal Setting : Evaluated staff performance against expectations and established clear goals to drive continuous improvement and goal attainment.
  • Employee Coaching and Monitoring : Provided coaching and ongoing monitoring to empower employees to set and achieve productive goals, surpassing regional sales quotas.
  • Customer Relationship Management : Fostered strong relationships with customers to understand their needs and preferences, resulting in increased sales opportunities and customer satisfaction.
  • Sales Channel Optimization : Identified and optimized sales channels to maximize revenue generation and market reach, ensuring efficient use of resources.
  • Sales Process Improvement : Implemented improvements to sales processes and operational practices to enhance efficiency and effectiveness, driving sales performance.
  • Cross-functional Collaboration : Collaborated with other departments, such as marketing and product development, to align sales strategies with overall business objectives and drive synergies.

Finesse WebTech
Patna

Operations Manager
05.2015 - 03.2016

Job overview

  • Compliance Verification : Ensured adherence to best business practices across the organization, minimizing risks and enhancing operational integrity.
  • Training Leadership : Led departmental training sessions focused on appraising new components, enhancing employee skills and performance.
  • Reporting Management : Generated comprehensive reports on incidents, events, and critical business matters, providing valuable insights for strategic decision-making.
  • Supplier Evaluation and Management : Evaluated suppliers based on quality, timeliness, and compliance to maintain cost controls and enhance operational efficiency.
  • Process Improvement Implementation : Implemented process improvements to shape organizational culture, optimize procedures, and foster company growth and evolution.
  • Risk Mitigation : Identified and addressed unauthorized, unsafe, or ineffective practices, minimizing potential risks and ensuring compliance with regulations.
  • Innovation and Efficiency Enhancement : Introduced new methods, practices, and systems to reduce turnaround time, enhancing operational efficiency.
  • Contract Negotiation : Negotiated contracts with vendors and suppliers to secure favorable pricing and terms, contributing to cost savings and profitability.
  • Customer Satisfaction Strategies : Developed and executed strategies to maximize customer satisfaction, fostering long-term relationships and brand loyalty.
  • Strategic Planning and Implementation : Contributed to strategic planning efforts and implemented initiatives to align operations with organizational goals and objectives.

Aon Hewitt Financial Advisors LLC
Gurugram

Team Developer WFM
03.2011 - 05.2014

Job overview

  • Relationship Building : Fostered strong relationships with internal personnel to ensure optimal service levels, minimize attrition, and enhance service quality.
  • Team Management : Led and managed teams effectively, driving productivity, and minimizing process lags through training in best practices and procedures.
  • Performance Goal Setting : Established clear performance goals for employees and provided constructive feedback to facilitate achievement of milestones.
  • Employee Morale Enhancement : Cultivated positive rapport among fellow employees to boost company morale and promote employee retention.
  • Customer Needs Identification : Identified and communicated customer needs effectively to supply chain, capacity, and quality teams for improved service delivery.
  • Objective Setting and Communication : Defined clear targets and objectives, ensuring alignment and understanding among team members.
  • Data-Driven Decision Making : Leveraged data and analytics to make informed decisions, driving business improvements and optimizing HR strategies.
  • Budget Management : Successfully managed budgets and allocated resources to maximize productivity and profitability within the organization.
  • Senior Personnel Management : Effectively managed senior-level personnel in marketing and sales roles, ensuring alignment with organizational objectives and driving revenue growth.
  • Continuous Improvement Initiatives : Implemented continuous improvement initiatives based on data insights and feedback, fostering a culture of innovation and excellence.

IBM Daksh
Gurugram

Workforce Analyst
04.2007 - 03.2011

Job overview

  • Strategic Planning : Collaborated with management to develop strategic and tactical plans to meet organizational objectives, ensuring alignment with business goals.
  • Schedule Optimization : Set and adjusted schedules to maintain optimal coverage and service levels, balancing employee availability and workload demands.
  • Overtime and Leave Management : Managed overtime, shift swaps, breaks, and PTO requests efficiently to maintain workforce productivity and compliance with labor regulations.
  • Training Material Development : Created comprehensive training materials for new employees, focusing on attendance guidelines to foster understanding and adherence to company policies.
  • Performance Management : Conducted performance reviews and provided constructive feedback to managers on employee performance, facilitating continuous improvement and goal attainment.
  • Employee Engagement Monitoring : Generated and analyzed reports to monitor employee engagement levels and attrition trends, identifying areas for improvement and retention strategies.
  • Disaster Preparedness : Developed a disaster and recovery strategy to prepare the company for various contingencies, including hazardous weather conditions, nuclear accidents, and terrorist attacks, ensuring business continuity and employee safety.
  • Compliance Management : Ensured compliance with regulatory requirements and internal policies related to attendance, scheduling, and performance management.
  • Team Collaboration : Fostered collaboration with cross-functional teams to implement strategic initiatives and address operational challenges effectively.
  • Continuous Improvement : Implemented process enhancements and best practices to optimize workforce management processes and enhance organizational efficiency.

Education

Patna Central School
Patna

GED
04.1991 - 2000.04

University Overview

D.C.S.Smarak Miller High School
Patna

10+2 from Mathematics And Computer Science
2001.01 - 2003.04 (2 years & 3 months)

University Overview

Bihar National College
Patna

Bachelors of Computer Applications from Fundamentals of Computers,Organisational Behaviour
2004.01 - 2007.04 (3 years & 3 months)

University Overview

Intellectual Institute Management & Technology
New Delhi, Delhi 110003

MBA from HR & Operations
01.2015 - 2017.05

University Overview

Skills

Communication Skills

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Timeline

Chat-GPT & AI Hacks with MS Office

03-2023
Human Resources Manager
Piramal Swasthya Management And Research Institute
01.2023 - Current
Human Resources Manager
Going to School
07.2021 - 01.2023
Human Resources Manager
Nephonine Solutions Private Limited
12.2020 - 07.2021
Regional Manager Community Engagement-HR
Nudge LifeSkills Foundation
06.2018 - 07.2020
Manager-Service Sales
Automoda- Vespa
06.2016 - 06.2018
Regional Sales Manager
Babajob.com
11.2015 - 06.2016
Operations Manager
Finesse WebTech
05.2015 - 03.2016
Intellectual Institute Management & Technology
MBA from HR & Operations
01.2015 - 2017.05

Google Analytics -Analytics Academy Ecommerce Analytics: From Data to Decisions Google Analytics -Analytics Academy Ecommerce Analytics: From Data to Decisions Google-Google Issued Jul 2014-Issued Jul 2014

07-2014
Team Developer WFM
Aon Hewitt Financial Advisors LLC
03.2011 - 05.2014

White Box Testing-STC

10-2009

Yellow Belt- Six Sigma

11-2008

Google Ad-words-PPC

05-2007
Workforce Analyst
IBM Daksh
04.2007 - 03.2011
Patna Central School
GED
04.1991 - 2000.04
D.C.S.Smarak Miller High School
10+2 from Mathematics And Computer Science
2001.01 - 2003.04 (2 years & 3 months)
Bihar National College
Bachelors of Computer Applications from Fundamentals of Computers,Organisational Behaviour
2004.01 - 2007.04 (3 years & 3 months)

Software

Excel

Ms Word

PowerPoint

Outlook

Publisher

Certification

Google Ad-words-PPC

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Kumar ChetanProgram Manager (H.R Intervention's)-O.D- Piramal Swasthya