Kumaresan M

Dynamic and results-oriented professional with over 15 years of IT experience, specializing in the BFSI and Healthcare sectors. Expertise in orchestrating offshore and onsite coordination, mentoring teams, and managing project releases while consistently meeting deadlines. Proficient in overseeing the end-to-end development of products and projects, collaborating seamlessly with cross-cultural and global teams. Recognized for strong leadership capabilities, process optimization, and stakeholder engagement, driving operational excellence and fostering a collaborative environment to achieve organizational objectives.

ITIL V4

Results-driven IT Service Delivery and Project Management Executive with 15+ years of experience leading global, mission-critical IT operations, application support, and end-to-end software delivery across offshore/onshore models. Proven track record in building and scaling Offshore Development Centers (ODCs), driving operational excellence, and delivering high-availability services (24x7x365) for enterprise clients.

🔹 Led end-to-end delivery of complex software projects and products — from transition and transformation to steady-state operations — consistently meeting SLAs, budgets, and quality benchmarks.
🔹 Reduced operational costs by 10% YoY through process optimization, automation, and shift-left implementation across L1–L3 support tiers.
🔹 Spearheaded ITIL & PRINCE2-aligned service delivery frameworks — certified ITIL Intermediate and PRINCE2 Practitioner — with successful implementations of CSI (Continual Service Improvement), Incident, Problem, Change, and Release Management.
🔹 Managed P&L, budgets, and vendor ecosystems for multi-million-dollar portfolios; improved delivery efficiency by streamlining workflows and eliminating redundancies.
🔹 Built and led high-performing global teams (40+ FTEs) across onshore/offshore locations, fostering collaboration, accountability, and technical excellence.
🔹 Expert in stakeholder, client, and vendor relationship management — successfully onboarded and transitioned projects from third-party vendors and onsite teams with zero disruption.
🔹 Championed Managed Services transformation — implemented cost-effective, scalable support models including Service Desk, SMC, and multi-tiered support structures.

Core Competencies:
Service Delivery Management | IT Operations | ODC Setup & Governance | ITIL & PRINCE2 Frameworks | P&L & Budget Management | Stakeholder & Vendor Relations | Incident/Problem/Change Mgmt | 24x7 Mission-Critical Support | Shift-Left Strategy | Process Optimization | Team Leadership (Onshore/Offshore)

Onsite Project Lead & Delivery SPOC | Hewlett Packard — Nevada, Florida & Texas (2015–2017)
Led cross-functional teams on-site across multiple U.S. client locations (NV, FL, TX), serving as primary delivery point-of-contact and business analyst for mission-critical projects. Bridged stakeholder expectations with technical execution, ensuring seamless communication, scope alignment, and on-time delivery in fast-paced enterprise environments.