Kumari Abhilasha

● Project/ Product management and handling client requirements.
● Coordinating with our client partners to understand their requirements across verticals and collaborating towards converting it into items/tasks.
● Maintaining healthy coordination between different teams.
● Monitoring and tracking the items and tasks of the Technical team, Performance team, Reporting team and Auditing team.
● Custodian of the data of monthly/weekly commitment sheets.
● Created information radiator for tracking and monitoring the tasks past due date.
● Proficient is handling daily Operations tasks with SLA adherence.
● Proactively undertaking new projects and collaborating with multiple teams to get the understanding in setting up the processes.

● Order management and handling queries related to the delivery.

● Coordinating with our Vendor partners for order delivery, for various verticals.

● Maintaining healthy coordination between different teams.

● Supporting the sales team in creating orders into the system.

● Handling daily operations and maintaining SLAs for timely BAU closures.

● Proven in undertaking new projects and liaising with multiple teams to get the understanding in setting up the process.

●Increased annual revenue by 7% by recommending improvements in operations efficiency.

●Provided operational support for a high-volume healthcare institution in a 24/7 uptime environment.

● Troubleshooting processing issues.

● Assessing process orders for the accuracy and alignment as per SOPs

● Analyzing company processes for delays, obstructions, and weaknesses.

● Handling all operational based work and maintaining data .