Kumari Chaynika

• Managed Salesforce Environment: Ensured data integrity and system performance
  
• Customization: Customized Salesforce to meet the unique needs of the airline's business processes
  Created custom objects, fields, and page layouts
  
• Automation: Implemented and maintained workflows, validation rules, and process builders
  Automated business processes to improve efficiency
  
• Reporting and Analytics: Developed and maintained reports and dashboards
  Provided insights into key performance metrics for various departments
  
• User Training and Support: Conducted user training sessions
  Provided ongoing support to ensure optimal use of Salesforce by end-users
  
• Collaboration: Collaborated with cross-functional teams to gather requirements
  Implemented solutions that align with business goals
  
• Data Management: Managed data migration and data integration processes
  Ensured seamless flow of information across systems
  
• System Monitoring and Issue Resolution: Monitored and resolved system issues
  Maintained a high level of system uptime and user satisfaction
  
• Security Management: Ensured compliance with security policies and best practices
  
  

• Experience: 3 years managing and customizing Salesforce environments
• Optimization: Enhanced business processes and improved customer satisfaction through optimized Salesforce functionality.

Key Achievements:

• Successfully managed Salesforce environments for an airline project
• Supported strategic goals by leveraging technology to solve complex business challenges
• Provided comprehensive user training and support
• Developed and automated workflows and processes to enhance efficiency
• Created and maintained detailed reports and dashboards to support decision-making
• Ensured robust security and access management within Salesforce