Kumari Jaya
Ranchi
Summary
Experienced Quality Analyst conducts stability tests with good eye for noticing deviations from expected trends. Brings expertise in complex data analysis and data delivery to team. Successfully maintains compliance with company standards to improve efficiency.
Overview
8
8
years of professional experience
Work History
FRAUD PREVENTION REPRESENTATIVE
TTEC
03.2023 - Current
- Conduct quality evaluations to ensure compliance in fraud investigations
- Utilize QC tools to assess accuracy, identify gaps, and enhance processes
- Perform root cause analysis (RCA) to improve fraud detection efficiency
- Develop quality control measures for identifying fraudulent activities
- Provide feedback and coaching to enhance investigative accuracy
- Collaborate with teams to refine workflows and improve efficiency
- Stay updated on fraud trends to strengthen prevention strategies
CUSTOMER SERVICE ASSOCIATE and FRAUD ANALYSIS
TELEPERFORMANCE
06.2022 - 02.2023
- Resolved customer issues with a 90% CSAT for a leading e-commerce platform
- Managed international voice process, ensuring prompt query resolution
- Transitioned to fraud prevention, tracking and mitigating suspicious activities
- Investigated fraudulent trends and took proactive actions to protect platform integrity
ASSISTANT CHIEF PROCTOR
NXTERA SERVICES Pvt Ltd
12.2018 - 02.2022
- Monitored candidate conduct and enforced disciplinary policies to maintain order
- Investigated incidents, conducted hearings, and ensured fair resolution of violations
- Liaised with authorities and security teams to uphold campus safety protocols
- Organized disciplinary hearings and implemented corrective measures
- Communicated with parents/guardians regarding candidate behavior and interventions
- Provided guidance on ethical conduct and institutional policies
EXAMINATION CONTROLLER
SIFY TECNOLOGIES
05.2017 - 12.2018
- Ensure smooth and fair conduct of examinations and enforce discipline
- Monitor candidate behavior and address violations promptly
- Implement security measures to prevent misconduct
- Organize disciplinary hearings and ensure due process
- Collaborate with authorities and faculty to enhance campus safety
- Communicate with parents/guardians on disciplinary matters
Education
Bachelor of Science - Physics
Ranchi Women's College
Ranchi, India04-2014
Intermediate - Science
Ranchi Women's College
Ranchi, India03-2011
Secondary -
CBSE Board Ranchi
Ranchi Jharkhand01.2009
Skills
- Quality improvement
- Quality reporting
- Fraud detection
- Fraud prevention
- Fraud investigations
- Identifying legitimated government id's
- Skilled multitasker
- Experience in handling confidential information
- Teamwork
- Mentorship
- Quick Learner
- Proficient task handling
- Attentive to details
Languages
English
Hindi
Hobbies and Interests
- Listening to music
- Working out
- Cooking
Disclaimer
I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief.
Personal Information
Date of Birth: 02/20/94
Timeline
FRAUD PREVENTION REPRESENTATIVE
TTEC
03.2023 - Current
CUSTOMER SERVICE ASSOCIATE and FRAUD ANALYSIS
TELEPERFORMANCE
06.2022 - 02.2023
ASSISTANT CHIEF PROCTOR
NXTERA SERVICES Pvt Ltd
12.2018 - 02.2022
EXAMINATION CONTROLLER
SIFY TECNOLOGIES
05.2017 - 12.2018
Bachelor of Science - Physics
Ranchi Women's College
Intermediate - Science
Ranchi Women's College
Secondary -
CBSE Board Ranchi
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