Kumari Kanchan Mishra

Managing the 6 warehouse and resolving the concern related to the order processing/returns.

keeping

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.

• Audit coverage, as per the monitoring plan defined.
• Ensuring feedback is covered for all defects within 48 hours.
• Briefing session as per the defined schedule.
• Calibration calendar and adherence to the same.
• ATA coverage, as per the plan defined.
• TNI for the month, dip check, and other governance activities.
• Quality target for the team aligned.
• SSAT scores for the team against the target.
• Reopen or repeat the target aligned for the process.
• Closely working with operations on DSAT reduction.
• Investigated root causes of non-conformance events and developed solutions to prevent reoccurrence.
• Performed risk assessments to evaluate potential impacts of new processes or products on existing operations.
• Identified opportunities for continuous improvement initiatives within the organization's quality system.
• Coordinated training sessions for staff on quality assurance processes and procedures.
• Drafted detailed reports on inspection results and presented findings to the management team.
• Monitored the implementation of process changes to optimize efficiency and effectiveness.
• Reviewing the data and sharing the process-related inputs.
• Created action plans for addressing any discrepancies found during internal or external audits.
• Conducted quality control inspections and audits to ensure compliance with established standards.
• Led regular meetings with stakeholders regarding progress updates on projects related to quality assurance.
• Developed and implemented corrective action plans for identified issues.
• Provided guidance to production teams on best practices for ensuring consistent product quality.
• Maintained accurate records of all quality control activities including audit reports and compliance reports.

• Auditing the transaction that has been handled by the associates.
• Covering the all the agents with the minimum of 2 Audits as per the standard of quality.
• Sharing the real time feedback to the associates.
• Performing the RCA of the escalation that has been received from the clients.
• Filling the WBR deck for the weekly review.
• Identifying the root cause of the errors that has been identified among the team.
• Briefing the team on the errors that has been identified in audits and sharing the latest update.
• Conducting the weekly calibration within the operation and training team.
• Performing the compliance audit to avoid any type of manipulation.
• Publishing the external, internal, SSAT to the internal stakeholders.
• Performing the APPST analysis on the DSAT that has been received on the daily basis.
• Sharing the TNI reports of the forth nightly and monthly basis.

• Worked in seller grievance as a escalation executive.
• Prioritising the TAT breach cases of the seller.
• Out calling the POC/L3 team to meet the 24hrs or 48hrs metrics.
• Resolving the seller query/concern at top most priority.
• Identifying the root cause of the delay in resolution provided by the seller support team.
• Reaching out to the various team for providing the accurate resolution to the seller.

• Resolving the seller concern/query on the orders Tabs.
• Follow-up with the L3 POC for the faster resolution.

• The process was sales process and completely Outbound.
• We were renewing the Taj group of membership.