Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kumari Meera

Summary

Dynamic Analyst with a proven track record in analyzing URLs and web pages to extract, verify, and generate accurate content for Google Ads. Adept at adhering to client-specific guidelines while consistently meeting key SLA metrics including Productivity, Quality, Average Handling Time (AHT), Turnaround Time (TAT), and Utilization. Demonstrates strong attention to detail, efficiency, and a deep understanding of digital advertising standards.

Dynamic Senior Operations Specialist with a proven track record of driving customer success and operational excellence. I have a solid background in strategy, business excellence, and customer experience management. Skilled in critical thinking, problem-solving, business acumen, and team handling. My experience and expertise enable me to lead and develop effective customer success strategies. A dedicated professional with a passion for enhancing student achievement and streamlining operational processes. I aim to leverage my program management, data analysis, and student support skills to drive operational excellence at BYJU’S.

Detail-oriented and dedicated Passport Seva professional with 2 years of experience in managing passport issuance and related services. Proven track record in streamlining application processes, ensuring adherence to government regulations, and delivering exceptional customer service. Adept at handling sensitive documentation, resolving complex issues, and improving operational efficiency. Known for strong organizational skills, attention to detail, and the ability to thrive in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Analyst Consultant

Google (on Payroll of Virtusa)
04.2025 - Current

Assisted client Google by leveraging our analytical knowledge and using various new age tools to help them in boosting their content and Ads commercial.


  • Examine various Ads for Google which helped in improvising their content on the Google search Engine platform
  • Leverage web-based tools and platforms to effectively create and manage digital advertising content, demonstrating strong adaptability to online media trends and technologies.
  • Analyze and review advertisements and search content to ensure alignment with client expectations and quality standards.
  • Develop ad content and creatives with a focus on clarity, engagement, and compliance with branding guidelines.
  • Classify and evaluate search content based on client-specific criteria, maintaining accuracy and consistency.
  • Edit and review client-submitted content, providing constructive feedback or implementing necessary changes in line with editorial standards.
  • Assess the relevance, design, and overall quality of landing pages and home pages to ensure optimal user experience and alignment with advertising content.
  • Perform quality assurance checks to ensure all ad content complies with legal, ethical, and copyright regulations, and is free from offensive or inappropriate material.
  • Maintain high attention to detail and apply analytical thinking to enhance ad performance and user engagement.

Student Success Specialist

BYJU’S
03.2022 - 09.2022

As a Student Success Specialist at BYJU’S, I enhanced student achievement and streamlined operational processes to drive operational excellence. My role involved:

  • Managing student success programs to ensure academic and personal growth of students.
  • Analyzing student data to identify trends and develop strategies for improvement.
  • Providing personalized support to students to address their academic and non-academic needs.
  • Collaborating with faculty and staff to implement initiatives that support student success.
  • Streamlining operational processes to improve overall student experience and outcomes.

Citizen Service Executive

Passport Office Patna (on Payroll of TCS)
04.2015 - 04.2017

As a Citizen Service Executive at Passport Office Patna (on payroll of TCS), I provided efficient and effective services to citizens applying for passports. My responsibilities included:

  • Assisting citizens with passport applications and addressing inquiries and issues.
  • Ensuring timely processing of passport applications and documentation.
  • Coordinating with internal teams to expedite the passport issuance process.
  • Maintaining accurate records and documentation of passport applications and approvals.
  • Delivering high-quality customer service to ensure a positive experience for passport applicants.

Education

MBA - MASTER OF BUSINESS ADMINISTRATION(HR)

ALLAHABAD AGRICULTURE UNIVERSITY
04-2014

Bachelor of Computer Applications - BACHELOR OF COMPUTER APPLICATION

SIKKIM MANIPAL UNIVERSITY
03-2009

Skills

    Operational Excellence

    Program Management

    Team Handling

    Data Analysis & Interpretation

    Process Optimization

    Content Curation & Knowledge Management

    Compliance & Policy Review

    Stakeholder Communication

    Analytical & Critical Thinking

    Technology & HRIS Proficiency

    Customer Success

Timeline

Analyst Consultant

Google (on Payroll of Virtusa)
04.2025 - Current

Student Success Specialist

BYJU’S
03.2022 - 09.2022

Citizen Service Executive

Passport Office Patna (on Payroll of TCS)
04.2015 - 04.2017

MBA - MASTER OF BUSINESS ADMINISTRATION(HR)

ALLAHABAD AGRICULTURE UNIVERSITY

Bachelor of Computer Applications - BACHELOR OF COMPUTER APPLICATION

SIKKIM MANIPAL UNIVERSITY
Kumari Meera