Dynamic Analyst with a proven track record in analyzing URLs and web pages to extract, verify, and generate accurate content for Google Ads. Adept at adhering to client-specific guidelines while consistently meeting key SLA metrics including Productivity, Quality, Average Handling Time (AHT), Turnaround Time (TAT), and Utilization. Demonstrates strong attention to detail, efficiency, and a deep understanding of digital advertising standards.
Dynamic Senior Operations Specialist with a proven track record of driving customer success and operational excellence. I have a solid background in strategy, business excellence, and customer experience management. Skilled in critical thinking, problem-solving, business acumen, and team handling. My experience and expertise enable me to lead and develop effective customer success strategies. A dedicated professional with a passion for enhancing student achievement and streamlining operational processes. I aim to leverage my program management, data analysis, and student support skills to drive operational excellence at BYJU’S.
Detail-oriented and dedicated Passport Seva professional with 2 years of experience in managing passport issuance and related services. Proven track record in streamlining application processes, ensuring adherence to government regulations, and delivering exceptional customer service. Adept at handling sensitive documentation, resolving complex issues, and improving operational efficiency. Known for strong organizational skills, attention to detail, and the ability to thrive in fast-paced environments.
Assisted client Google by leveraging our analytical knowledge and using various new age tools to help them in boosting their content and Ads commercial.
As a Student Success Specialist at BYJU’S, I enhanced student achievement and streamlined operational processes to drive operational excellence. My role involved:
As a Citizen Service Executive at Passport Office Patna (on payroll of TCS), I provided efficient and effective services to citizens applying for passports. My responsibilities included:
Operational Excellence
Program Management
Team Handling
Data Analysis & Interpretation
Process Optimization
Content Curation & Knowledge Management
Compliance & Policy Review
Stakeholder Communication
Analytical & Critical Thinking
Technology & HRIS Proficiency
Customer Success