Kumari Monika Rai
Banking
Surat
Summary
Dedicated to a long-term career in the industry, with a strong focus on professional growth and skill enhancement. Committed to continuous improvement and staying current with industry trends to contribute effectively to organizational success. Eager to leverage expertise and innovative thinking to drive results and add significant value to the team. Passionate about fostering a collaborative work environment that encourages learning and development.
Overview
5
5
years of professional experience
1
1
Language
Work History
Deputy manager (BRO)
Axis Bank
10.2024 - Current
- I have been working since 25/10/2024 to till date. with Axis Bank Kharvasa Branch, Surat as a Deputy manager (BRO). This role is a key customer-facing position within a bank's branch network, focusing on both customer service and sales. Building and maintaining strong relationships with existing customers mapped to their portfolio. This includes understanding their financial needs and offering appropriate banking products and services. Handling various customer transactions and service requests efficiently and accurately, ensuring timely completion (within defined turnaround times). This can sometimes include processing cash transactions as a teller
Grade-AM-ACSM
Idfc Bank
11.2023 - 09.2024
- The "ACSM" role at IDFC FIRST Bank typically stands for Associate Customer Service Manager. This position is a critical part of the branch operations and customer service team, often taking on more responsibilities than a basic customer service executive or teller, particularly in rural or semi-urban branches where they might have broader operational oversight.
- Core Responsibilities:
- Branch Operations Management: Overseeing the day-to-day operations and administration of the branch, ensuring smooth functioning.
- Ensuring strict compliance with the bank's policies, procedures, and regulatory guidelines (e.g., RBI norms, KYC).
- Managing and balancing cash and clearing transactions, similar to a senior teller role.
- Data entry for application forms, customer ID creation, and account opening.
- Thorough checking of files and documents, including KYC verification, application forms, and loan documents.
- Maintaining a good audit rating for the branch by adhering to all internal and external audit requirements
- Customer Service Delivery, Operational Efficiency & Quality Initiatives, Custodian of Documents, Team Support & Supervision (Potential)
Grade-AM- WD Welcome Desk
Hdfc Bank
10.2021 - 10.2023
- Core Responsibilities:
- First Point of Contact & Greeting: Greet customers warmly and professionally as they enter the branch, making them feel welcome and comfortable.
- Customer Inquiry Management: Listen actively to customer inquiries and needs, providing accurate information about bank products, services, and procedures.
- Direction and Guidance: Direct customers to the appropriate department or staff member (e.g., cashier, loan officer, relationship manager) based on their specific needs.
- Basic Transaction Support: Assist customers with basic, non-cash related transactions or service requests, such as:
- Providing balance inquiries.
- Assisting with brief transaction queries.
- Helping with ATM/digital banking channel inquiries.
- Guiding customers on filling forms.
- Providing information on account opening procedures.
Grade-AM Cashier/Teller
IndusInd Bank
04.2020 - 10.2021
- Crucial frontline role in direct customer service and cash management within a branch. This position is vital for the daily operations and customer experience of the bank.
- Cash and Cheque Handling, Transaction Processing, Customer Service
- Processing cash deposits and withdrawals accurately and efficiently.
- Accepting and verifying cheques for deposits, ensuring all details are correct.
- Managing and balancing the cash drawer at the start and end of each shift, and promptly reporting any discrepancies.
- Identifying and detecting counterfeit currency
Education
MBA - HR FINANCE
Swami Vivekanand Subharti University
04.2025
Bachelor of Science - Bio-Science
Swami Vivekanand Subharti University
Meerut, UP01.2019
12th - Science
Rampur Pokhrapar Deoria Board
Rampur, UP01.2016
10th - HR FINANCE
Rampur Pokhrapar Deoria Board
Rampur, UP01.2014
Skills
- MBA with first division and Grade -A,
- Effective communication in English and local language
Disclaimer
Date: Place: Surat Monika Rai
Personal Information
- Ms. Kumari Monika Rai
- Name: Kumari Monika Rai
- D.O.B : 1999-10-05
- Father’s Name: Narad Rai
- Sex: Female
- Marital status: married
- Nationality: Indian
- Permanent Address: E-503 Vatika township dumbhal surat
music
solo hindi songs
Timeline
Deputy manager (BRO)
Axis Bank
10.2024 - Current
Grade-AM-ACSM
Idfc Bank
11.2023 - 09.2024
Grade-AM- WD Welcome Desk
Hdfc Bank
10.2021 - 10.2023
Grade-AM Cashier/Teller
IndusInd Bank
04.2020 - 10.2021
Bachelor of Science - Bio-Science
Swami Vivekanand Subharti University
12th - Science
Rampur Pokhrapar Deoria Board
MBA - HR FINANCE
Swami Vivekanand Subharti University
10th - HR FINANCE
Rampur Pokhrapar Deoria Board
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