Kumari Pratibha
Bengaluru
Summary
Dynamic Branch Manager with ICICI Bank, skilled in driving operational efficiency and regulatory compliance. Proven track record in team leadership and customer relationship management, successfully enhancing profitability and achieving sales targets. Adept at recruitment and building motivated teams, leveraging strong analytical skills to optimize performance and foster a collaborative work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
ICICI Bank
Bengaluru
04.2021 - Current
- Managed all aspects of branch operations while focusing on profitability and superior customer experience.
- Implemented effective strategies for recruitment, training, and performance management.
- Encouraged collaboration among team members.
- Ensured smooth workflow by overseeing task delegation.
- Directing all areas of customer service and branch operations.
- Maintained strict adherence to KYC procedures and AML guidelines while enforcing regulatory standards.
- Secured assets and customer data through effective risk mitigation in the branch.
- Devised methods for achieving sales goals and enhancing branch performance.
- Focused on sustaining and expanding current customer base.
- Demonstrates comprehensive knowledge of ICICI Bank's product and service offerings.
- Successfully controlled the branch's fiscal plans, designated resources wisely, and reached financial objectives.
- Leveraged data insights to optimize operations and improve decision-making.
Deputy Branch Manager
ICICI Bank
Bengaluru Area
04.2014 - 03.2021
- Supported Branch Manager in daily operations, ensuring compliance and achieving sales targets.
- Streamlined daily operations of a full-service branch by ensuring compliance with bank regulations.
- Ensured a positive customer experience by consistently delivering excellent service during sourcing and onboarding processes.
- Familiarized with bank products and services, offering suitable recommendations to customers.
- Managed branch staff, overseeing employee development and conducting training sessions.
- Assured conformance to established banking policies.
- Enhanced customer satisfaction, resulting in superior NPS and adherence scores.
Assistant Manager
ICICI Bank
New Delhi
11.2008 - 03.2014
- Delivered comprehensive banking solutions tailored to diverse customer needs.
- Secured new clients while growing the current customer portfolio.
- Functioned as key point of contact for allocated customers.
- Assessed customers' needs to develop targeted financial plans.
- Exhibited in-depth comprehension of offerings at ICICI Bank.
- Partnered efficiently across teams involving credit, service, and product experts.
- Followed all relevant regulations and compliance requirements.
Education
Executive Program - Applied Risk Management
Indian Institute of Management Kashipur
01.2019
PG diploma - Banking and Finance
Manipal Academy of Higher Education
01.2009
PE-1 PE2-partial - Accounting and Finance
The Institute of Chartered Accountants of India
01.2007
Bachelor of Commerce - BCom - Accounting and Finance
Patna University
Patna01.2007
Skills
- Compliance auditing
- Compliance management
- Operational efficiency
- Skilled in Microsoft Office
- Effective prioritization and scheduling
- Recruitment and hiring
- Strong team-builder
- Customer Relationship Management (CRM)
- Team Leadership
- Banking operations
- Sales
Certification
- IRDA
- AMFI
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Branch Manager
ICICI Bank
04.2021 - Current
Deputy Branch Manager
ICICI Bank
04.2014 - 03.2021
Assistant Manager
ICICI Bank
11.2008 - 03.2014
Executive Program - Applied Risk Management
Indian Institute of Management Kashipur
PG diploma - Banking and Finance
Manipal Academy of Higher Education
PE-1 PE2-partial - Accounting and Finance
The Institute of Chartered Accountants of India
Bachelor of Commerce - BCom - Accounting and Finance
Patna University
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