Kumari Priyanka
Bengaluru
Summary
Dynamic professional with extensive experience in leading operational teams and managing financial investigations. Skilled in AML, transaction monitoring, and data analysis, contributing to improved service delivery and client satisfaction across EU and USA projects.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager
WNS (Part of Capgemini)
Bengaluru
10.2021 - Current
- Led operational teams to streamline processes and improve service delivery.
- Managed client interactions to ensure customer satisfaction and address their concerns promptly.
- Coordinated with training team to enhance employee skills and knowledge retention.
- Lead the Financial Investigation Unit team for EU and USA projects, supervising a team of 75+.
- Quaterly business and Monthly business review
- Capacity planning and forcasting
- Enhance due diligence and manage timely, special, and complex investigations.
- Collaborate with law enforcement to tackle sensitive financial crimes.
- Provide guidance in drafting Suspicious Activity Reports (SAR) and conducting data analysis.
- Implement operational process improvements and support team management to optimize performance.
- Conduct training sessions to fill knowledge gaps and develop team capabilities.
- Prepare operational dashboards and establish communication between clients and financial institutions.
Assistant Manager
WNS
Bengaluru
01.2020 - 10.2021
- Led team meetings to discuss project updates and strategies.
- Developed training materials for new staff onboarding processes.
- Coordinated cross-departmental communication for process improvements.
- Leading the operation team , day today production reporting , quality analysis , performance review and client management
Team Lead
Accenture
Bengaluru
08.2017 - 09.2019
- Managed daily workflow in Payments Compliance Operations for Facebook.
- Supported AML and FIU investigations, providing coaching to team members.
- Led multiple transitions on short-term assignments in the US and Ireland.
- Conducted product testing and new processes incubation.
- Collaborated with stakeholders to design and implement change management.
Senior Analyst
TCS
Bengaluru
01.2014 - 08.2017
- Conducted Anti Money Laundering compliance and due diligence exercises.
- Explored screening using Norkom, LexisNexis, and World Check.
- Prepared onboarding recommendations for new clients and assessed their risk levels.
Accounting Analyst
Ocwen Financial Solutions Private Limited
Bengaluru
08.2013 - 08.2014
- - Analyzed data for portfolio accuracy and resolved outages.
- - Completed reconciliations per internal and external standards.
- - Sent reconciliation reports for loan servicing.
US transfer Agent
Franklin Templeton
Hyderabad
11.2009 - 02.2011
- Processed shareholder transactions efficiently and accurately.
- Managed account maintenance and updates for clients.
- Assisted clients with inquiries regarding account status and transactions.
Education
MBA - Finance
Amity Global Business
Bengaluru 05.2011 - 05.2013
B.COM - Commerce
Osmania University
Hyderabad 05.2006 - 07.2009
Skills
- Financial investigations
- Due diligence
- Client management
- Data analysis
- AML
- Transaction Monetering
- SAR Filling
- Transition
- Billing
- Business Reviews
- Client Management
- Performnace review and Rating
- Annual appraisal
- Capacity Planning
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Timeline
Deputy Manager
WNS (Part of Capgemini)
10.2021 - Current
Assistant Manager
WNS
01.2020 - 10.2021
Team Lead
Accenture
08.2017 - 09.2019
Senior Analyst
TCS
01.2014 - 08.2017
Accounting Analyst
Ocwen Financial Solutions Private Limited
08.2013 - 08.2014
MBA - Finance
Amity Global Business
05.2011 - 05.2013
US transfer Agent
Franklin Templeton
11.2009 - 02.2011
B.COM - Commerce
Osmania University
05.2006 - 07.2009