Kumari Puja

• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.

• Identified opportunities for upselling additional products or services based on customer needs.
• Resolved customer complaints promptly and efficiently.
• Developed and implemented a customer feedback system to gather insights and improve service delivery.
• Consistently exceeded customer satisfaction targets, maintaining a 95%+ positive feedback rating.

• Streamlined customer support by addressing technical issues promptly, leading to improved client satisfaction.
• Provided exceptional customer service, addressing inquiries regarding payment issues promptly and professionally.
• Implemented fraud detection measures to minimize financial risk for the company and clients.

Contract based job for months

• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

• Assisted representatives with development of basic and advanced PM task descriptions.
• Identified inefficiencies and improvement opportunities to provide advice and support documentation for evaluation of initiative opportunities.
• Overcame the challenges posed by tight deadlines and resource constraints by devising innovative strategies for streamlining processes.
• Consulted with Testing Coordinator for process development of production environment.
• Identified opportunities for cost savings by analyzing existing procedures and reallocating resources more efficiently.
• Developed and implemented process improvement initiatives to enhance overall productivity and reduce waste.