Kumari Riddhi
Ranchi
Summary
Skilled Business Development leader offering 3 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Business Development Manager
UFABER EDUTECH PVT LTD
12.2021 - Current
- · Identifying potential leads by cold calling. Briefing clients about the product details. Providing demo session to the clients for better understanding of product. demo conversation Rate 27% overall. Have a record of achieving 100% target on every cycle.
- · Led and managed a team of 8 counselors to achieve and exceeds sales targets. Taking team escalation calls, emails and conversion. provide coaching, training and performance evaluations to ensure continuous improvement and goal alignment.
- · Streamlined operations to improve efficiency and support the sales team efforts . coordinated with cross functional teams to align business development strategies with operational processes.
- · Developed and implemented customer support strategies to enhance the post sales experience. managed customer retention initiatives, focusing on maintaining high customer satisfaction and loyalty . resolved escalated customer issues promptly , ensuring a positive customer experience.
- · Identified new business opportunities and collaborated with senior management to drive growth strategies. Analyzed market trends and customer feedback to refine service offerings and improve retention rates.
- · Managed and maintained a comprehensive database of students who have not yet enrolled, ensuring accurate and up-to-date records. Analyzed data trends to identify common reasons for non-enrollment and tailored follow-up strategies accordingly.
- · Organized and conducted targeted webinars for students who have not enrolled, focusing on addressing their concerns and providing value-driven content. Collaborated with the marketing team to design and promote webinars that effectively convert non-enrolled students into active participants.
- · Developed personalized communication plans to engage non-enrolled students, nurturing them through the decision-making process. Monitored webinar attendance and post-webinar feedback to improve future sessions and increase enrollment conversion rates.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Master of Arts - English Hons.
Co-operative College
Jamshedpur, India08.2023
Master in Arts - English Hons.
05.2023
Bachelor of Arts - English Hons
Kolhan University
Jamshedpur, India08.2018
Skills
- Verbal and written communication
- Proficient in Microsoft Excel
- Power BI Data Visualization
- Customer Engagement
- Key Account Management
- Industry Networking
- Proposal Development
- Decision-Making
- Performance Metrics
- Client Relationship Building
- Sales Presentations
- Strategic Partnerships
- Prospect targeting
- Quality Control
- Sales Leadership
- Strategic Planning
- Performance Goals
Certification
- Microsoft Excel Certification, College of Computer Education
- Power BI Certification
Accomplishments
- Highest Revenue in August 2023, 3,22,330
- Highest Percentage Achieved in August, 170%
- Highest Demo Present in July 2023, 94
- Highest Achieved Monthly Team Target in July 2023, 116%
- Highest Revenue in July 2023, 2,91,700
- Directed a team of 8 personnel bringing in per year 85-90 % .
- Highest Team Revenue in may june and july 2023
Projects
- Extension Leads Project, Managed and optimized the process of extending course durations for students, enhancing retention and customer satisfaction., Led the outreach to students nearing course completion., Analyzed their needs and provided tailored solutions to extend their enrollment., Increased course extension rates by 20% through personalized follow-up and support.
- Referral Leads Project, Implemented a referral program encouraging existing students to refer new prospects, driving organic growth., Engaged with current students to gather referrals., Tracked referral success and ensured a seamless enrollment process for new students., Boosted referral enrollments by 15% and strengthened student community engagement.
- B2B Closing Project, Focused on closing deals with business clients, expanding the organization's B2B customer base., Negotiated with key business stakeholders., Tailored proposals to meet client needs and closed high-value contracts., Successfully closed 4 B2B deals, contributing to a significant increase in revenue.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Business Development Manager
UFABER EDUTECH PVT LTD
12.2021 - Current
Master of Arts - English Hons.
Co-operative College
Master in Arts - English Hons.
Bachelor of Arts - English Hons
Kolhan University
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