Kumar Ravish

Lead customer success and also Serve as escalation point of contact for all customer account management matters

· Build and maintain strong, long-lasting client relationships

· Maximize profits

· Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

· Prepare reports on account status

· Collaborate with sales team to identify and grow opportunities within territory

· Assist with challenging client requests or issue escalations as needed

• Oversaw project schedules ensuring timely completion.
• Reporting project status and manage completion of deliverables
• Creating detailed documentation, test steps, and presentation.
• Developed key accounts, interacting with client leadership to communicate progress.
• Conducted client review meetings to assess project performance dashboards.
• Fostering effective executive engagement and communication with customer organizations to ensure success in service delivery
• Strategic development and refinement for client solutions.
• Ensuring consistent and effective business practices to achieve year-on-year growth
• Conducting analyses of business performance and identifying opportunities for strategic decision-making
• Creating and implementing operational policies and procedures to improve production and performance.
• Rated as one of the best performers within the short stint.

• Managed top tier Fintech and Channels in North America region, driving adoption and ensuring satisfaction
• Ensured adherence to SLA and maintain KPIs while managing client expectations
• Led client engagement through workshops and advise on best practices
• Conducted periodic business reviews and work to ensure renewal and identify opportunities
• Administered project timelines, forecasting, delivery timelines, release management and change management processes
• Achieved recognition as best performer with reduced response times and 90% NPS in 2019/2020

• Ensured tier 1 end clients recognize value from our offerings through incremental revenue
• Proactively identified client transformations and build services to address their needs
• Identified training opportunities to ensure team members align with assigned goals

• Presented products and services to clients and prepare commercial offers
• Developed and maintained client relationships to foster new opportunities and retain business
• Created and executed effective sales strategies

• Analyzed customer requirements and propose solutions to convert incoming leads to customers
• Devised strategies for targeting potential customers through outbound campaigns
• Participated in LeadsCon New York 2016 to launch and showcase product for US market

• Drove end-user sales by generating leads and conducting product demos to secure sales
• Increase revenue by obtaining referrals from existing clients
• Effectively communicate how Replicon's solutions can aid in business continuity

• Strengthen and grow relationships with key decision-makers for key accounts
• Ensure complete customer satisfaction with Cvent product by collaborating with teams
• Conduct product demos and create proof of concept for prospects
• Identify opportunities for business growth with existing clients

• Part of the pioneering team that launched operations at Dell Gurgaon site, providing support for complete range of hardware products
• Promoted to Customer Experience Coach as part of the team launching Dell's customer care
• Addressed training & coaching requirements of new hires, generated reports to improve performance
• Transitioned to sales to cater to EMEA, successfully handling ARE profile for US market

• Pioneered CompuServe customer support team at Wipro for both Windows and Macintosh platforms
• Expertise in coaching and training new teams
• Devised training sessions and policy updates for the entire customer service process