KUMAR SANJAY PATEL
Pattna
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
SR CSM
TATA AIG GENERAL INSURANCE CO LTD
PATNA
02.2022 - Current
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE CO LTD
AHAMADABAD
09.2020 - 02.2022
- Recruitment new Health adviser and drive Business through them.
- Resolve all the queries related policy and health claims.
- Retain the Health Businesses by providing best services in industries.
- Always updated with new things if any changes happened related services.
Relationship Officer
IFFCO TOKIO GENERAL INSURANCE CO LTD
01.2015 - 09.2020
- Company Overview: Generate Business Through OEM, Broker and Agents.
- Coordination with pan India for health claims.
- Ensuring high level of customer satisfaction.
- To ensure client retention through resolve his/her queries quickly.
- To coordinate with all the core operations and backend team of all the internal departments to facilitate our client with best service in the industry.
- Monitoring all the data and MIS related to the health claims.
- Generate Business Through OEM, Broker and Agents.
Relationship Manager
E-Meditek (TPA) Services Ltd
01.2013 - 01.2015
- Tie up and Liaising with insurance company (PSU) for more retail businesses.
- New Business Development through corporate sales.
- Maintaining quality and customer service standards.
- Taking responsibility for the department's productivity and profit.
- To ensure client retention.
- Resolve the queries and grievances of the clients and ensure customer satisfaction.
Business Development Manager
Om Logistics ltd
HYDERABAD
01.2011 - 01.2013
- Promoting Om Logistics services to different industries.
- Lead generation, sales and post sales implementation with clients.
- Manage day-to-day operations and assist in expansion including business promotion.
- Marketing Assist in implementing marketing strategies to penetrate deeper in target audience.
Education
MBA - Marketing & HR
Institute of Computers & Business Management-School of Business Excellence
Hyderabad05-2012
Bachelor of Science - Biotechnology
Jiwaji University Gwalior
Gwalior05-2010
Skills
- Business Development
- Liason & Coordination
- Sales Initiative / Promotions
- Client Relations & Networking
- Operations & Claims management
Extracurricular Activities
Responsibilities involved create program awareness through promotional materials, presentations to corporate and individuals and maximizing sponsorship amount. Interacting with business professionals for contribution in sponsorship to make the program successful.
Personal Information
- Date of Birth: 01/15/84
- Marital Status: Married
Timeline
SR CSM
TATA AIG GENERAL INSURANCE CO LTD
02.2022 - Current
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE CO LTD
09.2020 - 02.2022
Relationship Officer
IFFCO TOKIO GENERAL INSURANCE CO LTD
01.2015 - 09.2020
Relationship Manager
E-Meditek (TPA) Services Ltd
01.2013 - 01.2015
Business Development Manager
Om Logistics ltd
01.2011 - 01.2013
MBA - Marketing & HR
Institute of Computers & Business Management-School of Business Excellence
Bachelor of Science - Biotechnology
Jiwaji University Gwalior