Hi, I’m
Kumar Satyam Singh
Senior Technical Writer
Bangalore
Summary
PROFILE SUMMARY: Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
years of professional experience
Work History
Flatirons SolutionsChennai
Senior Technical Writer
09.2021 - Current
Job overview
- Collaborating with various teams to gather information, analyze, identify relevant data and audience, and create technical design documents which are clear, complete, presentable, and easily understood.
- Successfully working within tight deadlines and a fast-paced environment.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Developing detailed technical documents and user guides for technical products.
- Editing and proofread technical documents for accuracy and consistency.
- Working closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Conducting trainings and drive initiatives to build and develop the writing and communication skills of the architects
Umlaut, AccentureBangalore
Assistant Manager
11.2018 - 05.2021
Job overview
- Successfully handle the tough challenges of clearing the backlog and meet the stringent quality targets.
- Coordinate with all the team members with a good reputation for any kind of document related issues to get quicker resolutions.
- Created and updated diverse types of manuals like Maintenance Manual, repair Manual, Service Bulletin, and Illustrated Part Catalog.
- Prepare Checklists as per the project requirement for ensuring the quality of validation and verification of documents.
- Conduct Root Cause Analysis and brain storming sessions to ensure high quality output from technical manuals.
United AirlinesNew Delhi
Associate Analyst
07.2017 - 11.2018
Job overview
- Verification and Validation of Technical Description Documents.
- Performed proofreading and editing functions of written documentation.
- Contributed to documentation and process improvement.
- Analyze technical complaints & operational data to identify improvement area, formulate action plan to address identified issue.
- Worked with various stakeholder to close the points within the timeline defined and evaluate effectiveness of the action taken to ensure an optimum balance of cost and quality.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
Air ArabiaSharjah
Technical Support Specialist
03.2013 - 06.2017
Job overview
- Contributed to documentation and process improvement
- Performed proofreading and editing functions of written documentation
- Identified areas for improvement in existing literature and proofread and edited new material
- Created block guide, data sheet and application notes.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Jet AirwaysKathmandu
Technical Service Engineer
10.2011 - 02.2013
Job overview
- Supplied documentation for all projects in a timely and efficient manner
- Contribute to documentation and process improvement.
- Created product training plans centered on customer success and satisfaction.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Education
Rajiv Gandhi Aviation Academy Hyderabad
from Aviation
Skills
Authoring Tools: DITA CMS, Arbor text Editor, MS-Office, Confluence, Adobe Captivate
Illustrator Tools: MS Visio, Tech Illustrator
Presentation Tools: MS Power Point
Technologies: HTML, CSS, XML, JIRAAccomplishments
- Four times Flatirons Solutions Product and Platforms Business Awards winner for Product & Development Excellence
- Winner of Star Performer Awards for excellent quality, productivity and taking up additional initiatives.
- Seven times Employee of the month for punctuality and behavior along with work efficiency.
- Received Human Factor Certificate form Monarch Aviation (UK)
- Extra Mile Awards for Mentoring, training, and assisting new joiners.
Timeline
Senior Technical Writer
Flatirons Solutions
09.2021 - Current
Assistant Manager
Umlaut, Accenture
11.2018 - 05.2021
Associate Analyst
United Airlines
07.2017 - 11.2018
Technical Support Specialist
Air Arabia
03.2013 - 06.2017
Technical Service Engineer
Jet Airways
10.2011 - 02.2013
Rajiv Gandhi Aviation Academy
from Aviation