KUMAR SHIVA BHARAT
Mumbai
Summary
Seeking a challenging career where I can enhance my current skills and knowledge and effectively contribute towards the organization’s targets and to join a world-renowned organization in the tourism sector to enhance my skills and reputation and help to aid me with a bright future. To be an indispensable part of a value driven organization which will utilize my skills in the Media field to engage and communicate with the target audience in the most efficient manner, while also providing ample growth opportunities and a continuous learning environment for me to grow both Professionally and Personally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR – IT RECRUITER
Cognib, Heyas Group
08.2021 - Current
- Dealing with documentations work for candidate on H1B visa and GC visa
- Following up with candidate and providing them job in their particular field
- Handling incoming calls, dealing with vendor as well as client
- Keeping candidate details confidential
- Booking candidate interview slots as per candidate requirement
- Solving queries and problems of customer
- Daily checking mails and replying vendors as well as client based in USA
- Attending calls and solving their query
- Recruiting engineering students in USA.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings
Customer Service Executive
Teleperformance pvt ltd
10.2020 - 08.2021
- Worked during covid-lockdown (work from home)
- Interacted with the customers to resolve their queries with an appropriate solution
- Organized and attended regular visits at customers’ end to meet their requirements
- Responsible for solving queries of customer related to banking loan details
- Provided business consulting for clients based overseas
- Managing and handling relationship with customer
- Informing customer about their loan due date and to request them to make payment on time
- Worked for home loan, car loan, consumer loan, TW- loan, credit card
- Understanding the customer needs and helping them as per their requirement
- Informing customer about the RBI guidelines.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Modified and refined offerings and operational practices to meet changing customer requirements.
Teacher
Vision in Social Arena
01.2017 - 10.2020
- Monitor the expenditures to ensure that program funds are utilized appropriately by the close of the fiscal year
- Ensure accuracy of all accounting entries
- Worked with different disciplines to provide cohesive care to children
- Participate in and organizing events held by the organization from time to time, and volunteer management
- Helping children’s boys and girls with their educations
- Teaching students of NIOS and SSC and HSC
- Volunteering in helping kids in their needs basically in educations.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Fostered team collaboration between students through group projects.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Maintained system required passing rate for years.
- Developed fundraisers and completed grant documentation to raise money for district.
Education
Diploma - International Tourism
2020
Bachelors - Commerce
2018
H.S.C - COMMERCE
2014
S.S.C -
2012
Skills
- STRENGHTS AND SKILLS
- 1) Thorough Knowledge in Accounting
- 2) Quick Learner and Can Assist in Management
- 3) Multilingual with Proficiency in English and French
- 4) Well versed working with MS OFFICE (Microsoft Word, Excel, PowerPoint, Visual Basics, HTML
- 5) Excellent Communication Skills
- 6) Excellent Man management skills
- 7) Proper Information about tourism
- 8) Hardworking
- Hobbies-
- Listening music
- Reading books
- Interactive and talkative
- Traveling
- Internet surfing (Tourist locations)
- Trekking and hiking
- Photography
- KEY SKILLS
- Knowledge of retail management, tour operators, receptive agents, conventions and meeting planners
- Knowledge of marketing and advertising
- Strong team building and coaching skills
- Ability to think strategically
- Strong organization and coordination skills
- Excellent word processing, Excel and Power Point skills
- Ability to handle multiple projects simultaneously
- Flexibility to work varied schedules including weekends and evenings and Ability to work accurately and pay attention to details
- Good geographical knowledge
- Interactive and talkative nature
- Honest and loyal towards work
- Good communication skills
Certification
Certified in ENGLISH course in upper-intermediate (CEFR: B2) in business communication skills from kings learning UK (July 2015-March 2016)
Certificate in URBAN TOURISIM from MDIS college in SINGAPORE (November 2019)
Certificate in SINGAPORE IMMERSION PROGRAM November 2019)
Certificate in SINGAPORE SPECIALIST PROGARAM from Eduglobe university November 2019)
Certified in city and guilds - CNG (October-2020)
singing , reading books.
i love hollywood songs and autobiography books .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR – IT RECRUITER - Cognib, Heyas Group
08.2021 - Current
Customer Service Executive - Teleperformance pvt ltd
10.2020 - 08.2021
Teacher - Vision in Social Arena
01.2017 - 10.2020
Eduglobe University - Diploma, International Tourism
St. Xavier's College - Bachelors, Commerce
Vedant International Junior College - H.S.C, COMMERCE
St. Xavier’s High School - S.S.C,
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