Kumar Soubhagya Dutta
IT Analyst
Kolkata
Summary
Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns. Hardworking and passionate job seeker with strong organizational skills eager to secure a senior position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
System Administrator
Tata Consultancy Services
Kolkata
10.2014 - Current
- Azure WVD Management
- Citrix Studio Management
- Created process workflows and technical SOPs.
- Creating Single session and Multisession VDI from Citrix console
- Creating Machine Catalog and Delivery Groups when required
- Assigning policies for user management from Citrix
- Performing Monthly patching of OS and application and Upgrading Citrix VDA
- Adding VDIs to Delivery groups and mapping single session VDIs to SCCM
- Appmasking Applications for multi-session VDIs
- Develop basic scripts to automate environmental changes.
- Co-ordinate with vendor for recurring issues
- Creating Daily Health report, Cost consumption report.
- Involved in server decommission and server upgrade activity.
- Responsible for P2P, P2V, V2V windows migration
- Worked on Platespin migration tool
- Decommissioned servers post migration
- Configured Windows application Cluster.
- Captured pre-migration data and set up target servers
- Worked with Client teams for network configuration, storage configuration, OS compatibility
- Handled Vendor calls to mitigate hardware issues.
- Developed Migration tracking application to manage migration workflow and generate report.
- Created Migration data sheets and analyze target environment.
- Worked on Data center consolidation
- Provided Application support post migration.
- Configure & Manages Server and service monitoring with HPOM and HP sitescope.
- Develop basic shell scripts to automate environmental changes.
- Configure & Troubleshoot on HPOM agent installation, policies, and configuration.
- Set up monitors on HP site scope for URL and server agentless monitoring.
- Worked with Cisco Tidal for job scheduling.
- Implemented changes on Cisco tidal
- User creation on Cisco Tidal
- Manager SCOM for server alerts.
- Created Command center and technical SOP
- Monitor and manage Cisco UCS servers.
- Creating weekly report for service desk, change management and SAP data.
System Administrator-Technical Support
Hewlett Packard
Bangalore
12.2009 - 05.2014
- Providing initial support and troubleshooting based on Knowledge Base articles
- Provide remote support of end users machine if required while troubleshooting.
- Routing requests to appropriate support groups
- Monitoring status and documenting progress towards resolution of all open tickets
- AD user Management including User Creation, Modifying User access, Exchange mailbox creation
- Configuring laptops for new employees.
- Configure, and maintain VPN (IPSEC, SSL VPN) set up, as required.
- SAP logon pad client installation and add instances
- Resolution confirmation and closure of tickets within SLA.
- Install, re-image, configure and troubleshoot operating systems, network configurations and software.
- Managed Orders on HP Products for Corporate Business Partners via B2B and C2C liaison
Education
Bachelor of Computer Applications - Computer And Information Sciences
Garden City College
Bangalore 05.2003 - 02.2007
Skills
Server maintenance
Certification
AZ-104 Azure Admin Associate
Accomplishments
Achieved Client appreciation & awards from supervisors
Timeline
AZ-104 Azure Admin Associate
06-2021
CXD-251 Citrix Virtual App and Desktop Support Admin
05-2021
System Administrator
Tata Consultancy Services
10.2014 - Current
System Administrator-Technical Support
Hewlett Packard
12.2009 - 05.2014
Bachelor of Computer Applications - Computer And Information Sciences
Garden City College
05.2003 - 02.2007
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