Hi, I’m
Kumar Swamy B G
Clinical Manager
Bangalore
Summary
Dynamic Clinical Manager with a proven track record at Shushrusha Hospital, enhancing patient care standards and reducing medication errors through effective communication and clinical quality improvement. Skilled in case management and staff development, I foster team collaboration to optimize patient flow and achieve exceptional healthcare outcomes.
Overview
18
years of professional experience
Work History
Shushrusha Hospital
Clinical Manager
07.2017 - Current
Job overview
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed Number employees with various personalities and from different cultures for large Number-physician practice.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Facilitate hiring of qualified Department Name personnel by interview applicants and making recommendations for employment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Established patient feedback system to identify areas for service enhancement.
- Developed partnerships with local healthcare providers to expand patient access to specialized services.
- Achieved significant reduction in medication errors through rigorous overhaul of drug administration protocols.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Monitored all phone calls and scheduled appointments.
- Implemented cost-saving measures without compromising on quality of patient care.
- Created work schedules for Number employees and oversaw functioning of billing department.
- Reviewed operational policies and recommended solutions and change to medical director.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
- Optimized inventory management systems to ensure availability of critical supplies.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical equipment.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Oversaw overall operation of nursing services and patient care.
- Enhanced patient care standards by developing and implementing comprehensive training for nursing staff.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Managed daily operations of Number-person clinic supporting approximately Number patients per week.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced communication with patients and their families to provide more personalized care plans.
- Streamlined patient admission and discharge processes, enhancing patient satisfaction and operational efficiency.
- Selected, promoted and terminated staff members.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Followed informed consent processes and maintained records.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Reviewed referral information and kept track of intakes from various referral sources.
Shushrusha Hospital
Coordinator, Public Relations and Marketing
06.2014 - 08.2017
Bangalore Medical College
Staff Nurse
03.2008 - 06.2015
Job overview
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Mentored new nursing staff, supporting their professional growth and development.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Shushrusha Hospital
ICU Nurse
12.2007 - 06.2014
Job overview
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Continuously expanded clinical knowledge base through participation in educational workshops, seminars, and conferences related to critical care nursing.
- Mentored new ICU nurses, sharing knowledge and expertise to enhance their professional growth and development.
- Provided life-saving interventions during emergency situations, stabilizing patients and preventing further complications.
- Improved patient outcomes by implementing evidence-based nursing practices in the ICU setting.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Conducted ongoing monitoring of vital signs, lab results, and diagnostic tests to promptly identify changes in patient conditions.
- Participated in quality improvement initiatives aimed at enhancing overall ICU operations and patient care delivery systems.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Maintained strict adherence to infection control protocols, reducing hospital-acquired infections in the ICU setting.
- Provided emotional support to patients'' families while maintaining open lines of communication regarding treatment plans and progress updates.
- Served as a liaison between physicians, family members, and patients on complex end-of-life decisions within the intensive care unit.
Education
RGUHS & INCBangalore
B Sc Nursing
10.2021
Premier Institute of Nursing Gowribidanur
GNM
10.2007
Skills
Patient health education
Patient care
Patient engagement
Patient education
Clinical education
Patient records administration
Patient safety
Office procedures
Team management
Clinical quality improvement
Supervisory experience
Healthcare administration
Patient relationship management
Effective communication
Training and mentoring
Activity coordination
Patient flow
Case management
Appointment scheduling
Staff supervision
Utilization review
Marketing
Staff development
Staff scheduling
Records management
Medical procedures
Insurance verification
Claims handling
Administrative oversight
Insurance billing
Medical billing
Team meetings
Staff guidance
Nurse education program development
Reimbursement tracking
Medical devices
Patient care management
Advocacy and counseling
Clinical operations
Nursing protocols
Emergency situational awareness
Employee engagement
Patient care and education
Teamwork
Good clinical practices
Problem-solving
Time management
Timeline
Clinical Manager
Shushrusha Hospital
07.2017 - Current
Coordinator, Public Relations and Marketing
Shushrusha Hospital
06.2014 - 08.2017
Staff Nurse
Bangalore Medical College
03.2008 - 06.2015
ICU Nurse
Shushrusha Hospital
12.2007 - 06.2014
RGUHS & INC
B Sc Nursing
Premier Institute of Nursing
GNM